Error on upgrading Kies - Kies update cannot proceed because of network error

bobigeorge · April 6th, 2012, 10:34 PM

Hi,

Whenever Kies starts, it shows a message that a new version of Kies (Kies [update] 2.3.0.12035_16) is available for upgradaion. But when I try to update, after starting the download, it shows an error message that Kies cannot proceed because of network error. But my internet is working just fine.

I completely uninstalled Kies and reinstalled, but this happens all the time.

I am attaching the screenshot of the error message.
Someone help me please.

Thanks.
kieserror.jpg

klaptrap · August 17th, 2012, 10:27 AM

This is more than likely due to you being behind a proxy server, whether you know it or not. For example, I had this issue recently with a Galaxy S3 in Singapore. The update service simply would not complete - until I used a vpn to connect to the internet and then the update completed 100% - albeit slowly. For a free vpn service use hotspotshield.