Go Back   Android Forums > Manufacturers > Samsung

test: Reply
 
LinkBack Thread Tools
Old April 24th, 2012, 04:18 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Apr 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry Repair Service - deleted everything on my phone

Hey everyone, new here, just wanted to ask if this is standard.

I just got my Galaxy S2 back in the post from an official Samsung UK repair center, only to find that a software update had been done, to 'improve your phone's performance'.

I live in the UK and am with Orange, and what this boils down to is:

Homescreens - deleted
Apps and app settings - deleted
Messages - deleted
Contacts - deleted

Of course the loss goes deeper than that, because you spend so long setting your phone up just how you like it in the time you have it, for example custom backgrounds, icons, widgets configured just how you want them..

The icing on the cake is that the version of Android they updated me with was actually a regression of what was already on there, the difference is that a big ol' fat layer of Orange bloat has been put on top of everything. There is now an Orange theme that supposedly I can't delete without rooting the phone, and a homescreen hub app which just seems surplus to requirements, locks up all the time and isn't closable or removable.

I talked (yeah right) to a guy at Samsung on the phone about deleting people's personal stuff without asking, his response was that they handle a lot of repairs, how could they have time to ask? Well, I spoke to them three times on the phone last week, the phone has been back and forth twice, and they have invoiced me a couple of times so... oh yeah and I also gave them a lot of money for a new screen. Incidentally it was a hairline crack that didn't effect either viewing or use, but they wouldn't even investigate the reason it wasn't turning on until I had paid upfront for a new screen I really really didn't want. They said potential water damage.. I heard $$

Luckily since the firmware they installed is so old I think Kies will get rid of it with a simple update. But unfortunately all of my personal stuff is gone for good. I just feel like as a repair service this was.. the absolute opposite of helpful and I don't understand why it would be standard policy.

Is this really Samsung standard? If it is, I don't see how I can keep giving them my money.. I'm going to have paid 960 for it over the life of the contract, the warranty appears to be remarkably worthless, and the repair service deletes your stuff without asking.

Advertisements
Aerlix is offline  
Last edited by Aerlix; April 24th, 2012 at 04:29 AM.
Reply With Quote
sponsored links
Old July 12th, 2012, 04:59 PM   #2 (permalink)
New Member
 
Join Date: Jul 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default That sucks man

i had the same prob except mine deleted more! Ok so i looked like this BUT THERE IS A WAY! dounds crazy but do a hard reset meening clear ALL the storage , i kno its scary. Then once you take your phone in they will simply tell you that you must have cleaned it out and they will surly back it all up for ya. be carefull how you word it . rememeber that you did a hard reset by a random chance. thats all
Imdaman is offline  
Reply With Quote
Old September 17th, 2012, 06:46 AM   #3 (permalink)
Member
 
zombu2's Avatar
 
Join Date: Oct 2011
Location: Floida
Posts: 132
 
Device(s): Samsung Galaxy Note 3
Carrier: T-Mobile

Thanks: 10
Thanked 75 Times in 24 Posts
Send a message via MSN to zombu2
Default

Op was useless rant but you sir put the icing on the cake .......
zombu2 is offline  
Reply With Quote
Reply
Tags
complaining, galaxy s 2, repair parts, repaired, samsung


Go Back   Android Forums > Manufacturers > Samsung
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:54 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.