Email

FXR1340 · December 30th, 2011, 03:08 AM

Since taking a recent update I dont seem to be receiving emails to my phone. Is anyone else experiencing similar issues?

Can an email update be removed? If so, how is it removed?

Thanks

Josh-SonyXperia · December 30th, 2011, 11:05 AM

If you are not receiving email I would suggest to remove the email account from the phone and the re-add it again. One question, are you able to send email via that account?

FXR1340 · January 11th, 2012, 02:41 AM

Thanks. I took your advice and now I receive my emails

Unfortunately I now appear to have a different problem.

My account is not retaining any email I open in my Inbox. Once opened they disappear. Can this be corrected?

Grateful for any help.

Josh-SonyXperia · January 11th, 2012, 12:18 PM

Just to confirm, open that Email address on a PC to see if your emails are there or they have really been deleted.

FXR1340 · January 11th, 2012, 05:57 PM

Yes, the emails remain in my Outlook account on my laptop but not on my phone.

Josh-SonyXperia · January 13th, 2012, 08:57 AM

This might be a setting of the account itself, go to the settings of the account on the computerand review the POP3/IMAP4 settings. Try this or re-add the account on the phone.

FXR1340 · January 13th, 2012, 10:10 AM

Panik over. I hadnt ticked the "leave a copy on the server" box

Thanks for your help.

Josh-SonyXperia · January 14th, 2012, 12:15 PM

Glad to know you did solve the problem