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Old April 2nd, 2012, 06:54 AM   #1 (permalink)
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Hi,

I've recently purchased a Sony Ericsson Xperia Neo off eBay and for the first few days it was working fine. However, a few days ago the screen just stopped working in the middle of use. The backlight works and when it is locked I can feel it vibrate when I unlock it and it still makes sounds so the phone itself is still working, but the screen is not displaying.

Its been like it for about a week, until just now I gave it a bit of a bang and it came back again. I thought it was fixed, but after I took the battery out and put it back in again the screen is not displaying again.

Anyone have any ideas on how to fix it? I bought it on ebay so I don't have the warranty to get it fixed for free, and sony will charge £70 for it to be repaired because it's to do with the screen. I understand if it needed a new screen but since I found out today it still works, I assume its just a loose connection and i'm not paying that money for a fix.

Thanks for any suggestions guys!

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Old April 7th, 2012, 10:15 PM   #2 (permalink)
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Just to confirm if this is some kind of Software related problem I'd suggest to try to either update or Repair the software using PC Companion.

Download for PC - Sony Smartphones (US)

For a MAC try this:

Download for Mac - Sony Smartphones (US)
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Old April 13th, 2012, 02:20 PM   #3 (permalink)
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Hi,

I had already tried that and it didn't made any difference, which leads me to think it is simply a loose connection. Not sure if it would be asking sony if thy can repair it cheaply by just ensuing it is connected properly rather than replacing the screen as it seems to work fine when the connection is made properly.
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Old April 16th, 2012, 08:17 PM   #4 (permalink)
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Unfortunately in this case it does sound like a hardware problem in which case we can only advise repair.
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Sony Ericsson Xperia Neo
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The Xperia Neo by Sony Ericsson is another enjoyable offering by a company who continues to embrace Android even more. The sleek and slim Neo has beautiful curves and all-in-all stands out as an attractive option both on the exterior and interior. ... Read More



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