so I ended up sending the phone to get fixed.
First I send to some company in the US. Since my warranty is in the States, that is why I had to send there ( i live in Canada). Then once it was fixed i would send it to my relatives in the states who in turn sent it back to me.
I sent the phone to get fixed back at the end of Nov. After numerous calls to sony ericsson, they said the phone was fixed. This was in the beginning in january. They said they were waiting for part, and that was the reason for the long wait. They then shipped to my cousin's us address. It took a while for the phone to reach me. Once it did, I was so excited to get the phone back.
However, once I turned the phone on, I heard no sound. After everything I went thru, the phone is still no fixed. I have not had the phone long, maybe 2 months and that was it. I was so angry. I then called sony ericsson, and at first they wanted me to do the same process as before, but this time i would not have to pay to ship there, but my cousins would have to pay to ship back to me. So then I remembered the manager I dealt with, and she informed me that she would look into it, and said they I might have to send it to their corporate office and have them take a look at it.
So now I sit and wait. I am so disappointed in this phone. It seemed like such a great phone, but now I am regretting purchansing it.
however, the only silver lining to it, is that I don't hate the android operating system. I still think its awesome.
So sorry to all who has had the same problem as me. there is no way to fix the problem unless you send out for repairs. if they say to send to some company in Bloomington, IN (for sony ericsson owners in the US), say no, cause I don't think they fix things properly. as in the case of my phone.
take care everyone