my Sony X10 has locked after the security pattern locked out

twixem · August 7th, 2010, 05:27 AM

I have a sony ericsson X10, it has a security pattern lock on the phone. However this has gone off in my pocket and now the phone is locked. I can not remember the google email address for the phone and now i can not access the phone. Orange customer service has told me to get in touch with google, in order to delete the old account [whatever that may be] but there is no number for google customer service. Anyone....please help!!!!!

Wessex · August 9th, 2010, 11:49 AM

Quote:

Originally Posted by twixem

I have a sony ericsson X10, it has a security pattern lock on the phone. However this has gone off in my pocket and now the phone is locked. I can not remember the google email address for the phone and now i can not access the phone. Orange customer service has told me to get in touch with google, in order to delete the old account [whatever that may be] but there is no number for google customer service. Anyone....please help!!!!!

Would a factory reset do the job? There should be a way using the power button and one or more others to instigate a factory reset.

Wessex

kez123 · November 22nd, 2010, 12:17 PM

Quote:

Originally Posted by Wessex

Would a factory reset do the job? There should be a way using the power button and one or more others to instigate a factory reset.

Wessex

This has now just happened to me!! have you sorted this? i have also reset my password on google mail and it still wont let me sign in. and there is actually no way of getting in to my phone???? please help i cant live without my phone

rosered · November 22nd, 2010, 02:05 PM

If you know your email account name then you could try typing in 'null' as a password which has worked for some people.

If not then you will have to run a repair/reset via Sony Ericsson Update Service which will wipe your phone back to factory settings and you can then reload everything from new.

gunny5821 · November 22nd, 2010, 06:59 PM

Quote:

Originally Posted by rosered

If you know your email account name then you could try typing in 'null' as a password which has worked for some people.

If not then you will have to run a repair/reset via Sony Ericsson Update Service which will wipe your phone back to factory settings and you can then reload everything from new.

+1 - Hey RoseRed

Elizabeth.Ann · June 19th, 2011, 01:32 PM

Quote:

Originally Posted by kez123

This has now just happened to me!! have you sorted this? i have also reset my password on google mail and it still wont let me sign in. and there is actually no way of getting in to my phone???? please help i cant live without my phone

please helpp!

Sam-SonyXperia · June 19th, 2011, 11:08 PM

Please do as rosered outlined regarding running an Update or Repair of the software on your handset to remove the lock.

yelmel07 · August 18th, 2011, 05:11 AM

i had tried everything and before completely wiping my phone thought to give the null a try. it worked. thanks