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Old December 11th, 2011, 01:40 PM   #1 (permalink)
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Default xperia x10 prepare step problem help
i stuck at updating prepare step 2 help pls.

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Old December 11th, 2011, 06:57 PM   #2 (permalink)
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Ok, are you using PC Companion or the Update Service to perform this function?
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Old December 12th, 2011, 06:19 AM   #3 (permalink)
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PC Companion
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Old December 12th, 2011, 08:57 AM   #4 (permalink)
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Originally Posted by LoveValentine View Post
PC Companion
I would suggest you restart the computer. Next time try and right click on the PC Companion and chose to Run As Administrator.

Try doing it again.

Usually when it sticks on step 2, I think it is still downloading the update from Sony. But I am not sure.

For me, I tried 3 times to update using PC Companion and the first 2 times it just timed out.
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Old December 12th, 2011, 09:40 AM   #5 (permalink)
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i tried i switch off on again i plug in mount i pressback key still the same no update help
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Old December 12th, 2011, 10:44 AM   #6 (permalink)
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i tried i switch off on again i plug in mount i pressback key still the same no update help
I have no idea what you are looking at.

What is step two. Take me through it.

You have PC Companion open. It asks you to turn off your phone and hold the back button and plug the USB cable in at the same time during PC Companion (use a different USB port if you haven't tried so far) Is that right so far?

Then what happens? What does it say on the screen?

Does it show what version of PC Companion you have installed? I do not have PC Companion. I have another app from Sony called SEUS (which Sony no longer has for download on their website) And the last 3 times I have updated my phone I have used the x10 Flashtool.
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Old December 12th, 2011, 06:09 PM   #7 (permalink)
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i messup erm u mind making a video how to update useing sony ericsson companion?
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Old December 12th, 2011, 07:19 PM   #8 (permalink)
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Originally Posted by LoveValentine View Post
i messup erm u mind making a video how to update useing sony ericsson companion?
Try this link:
http://www.youtube.com/watch?v=uP7lMh8RrLQ&feature=player_embedded
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Old December 12th, 2011, 10:14 PM   #9 (permalink)
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it did not show how to teach prepare step 2......
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Old December 13th, 2011, 08:20 PM   #10 (permalink)
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Ok, the basic explanation is : Unplug the phone > power the phone off (do not power it back on) > press and hold the back key > then connect the cable (ensure you have the button held down BEFORE you connect the cable or the handset will power on and the program will not run.
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Old December 14th, 2011, 09:21 AM   #11 (permalink)
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Last edited by beau420; December 14th, 2011 at 10:13 AM. Reason: accidental double post....
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Old December 14th, 2011, 10:12 AM   #12 (permalink)
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Ok, the basic explanation is : Unplug the phone > power the phone off (do not power it back on) > press and hold the back key > then connect the cable (ensure you have the button held down BEFORE you connect the cable or the handset will power on and the program will not run.
Or the tip I give to people have problems following those steps is:

Turn off phone and remove battery.
Plug in USB cable.
Open PC Companion and when it tells you to turn on the phone holding the back button...then.....
Hold the back button on the phone and then while holding the back button, insert the phone battery. Then release the back button.
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Old December 14th, 2011, 12:59 PM   #13 (permalink)
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thanks for helping me really thanks updating now..
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Old December 14th, 2011, 07:59 PM   #14 (permalink)
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thanks for helping me really thanks updating now..
Nice, do let us know how you get on.
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