Device(s): Locked bootloader Xperia S with ICS, ASUS Transformer, ex-HTC Desire owner.
Carrier: Not Provided
Thanked 20 Times in 16 Posts
What he ^^^ said.
It seems that the delays are Sony's fault, as they don't supply their repair contractors with the parts that they need. And, when they do supply them, the parts are faulty, which seems to be consistent with Sony's overall standard of QA.
I'd advise you to call the repair centre before sending your phone in, to see if they have the parts available (01233 619320). Unless you are happy to be without your phone for a very extended period, that is.
the yellow tint on my sxs comes and goes, i was onto sony told me to send it to a repair center in dublin.....turns out the repair center will not look at my phone because it was brought on the 3 network so rang sony uk back and was told to ring the center once more just to make sure so done that same answer so back onto sony i got and was told i would have to ship it to the uk for repair....which if i'm being honest i dont think i will be doing!!!
Device(s): Nokia Lumia 710 (temporary),Sony Xperia S(Sim Free, Bootloader unlocked and rooted), IP4, HTC Desire
Carrier: Not Provided
Thanked 42 Times in 29 Posts
Just got my phone returned from my local repair centre (took 6 working days), lost all pics and media and i'm back on an older firmware version but now when I check for bootloader unlock it says YES!!!! (my original handset was locked up by 02)
Awesome!! I ordered a new SGP cover from obostore and a spider car/desk mount to celebrate, well chuffed!
Sent my phone away on the 15th of June after contacting sbe that previous thrusday who said they had the parts for the handset, it was received there on 18th. Couldnít check the status of the handset so phoned sbe today and they said they only received it Friday pass, which was balls as I told them as I sent the phone recorded delivery, and it said it was signed for on the 18th. Anyway they said they were waiting on parts for the device, the new screen that hasnít got the yellow tint on, and it would be 2-3 more weeks.
So then phoned sony to give off, basically they said it was out of their hands as its being looked at, and awaiting the new parts, but when I questioned them about the wait sbe had informed me they werenít that helpful, its being looked at. I explained if that was Apple it would be repaired there and then, or a new phone.
My last sony phone due to their terrible service.
Emailed their customer service yesterday and got a reply, stating they are waiting on the new yellow tint free screens, and new handset containing this new screen. If the new screen comes first it will be repaired and if the new units come in first it will be a new handset. The way itís looking itís going to be another 3 weeks. Not happy, love the phone but hate the customer service, shows a real lack of care on Sonyís part. They knew about the problem, yet its took them three months to properly fix the problem (if they actually have).
I sent my phone off to SBE on Friday via Special Delivery as Freepost only covers you for £46!!!! My phone should have arrived on Monday and I had to chase Royal Mail to find out where my phone was. Eventually it arrived on Tuesday or Wednesday (Royal Mail have not put the arrival date on their website linked to the Special Delivery reference).
I'm a bit nervous and beginning to wish I had never sent it away cause I have since read loads of reports that SBE take forever to fix phones and some phones have been returned with scratches on them.
I am using my X10 and OMG, I miss my Xperia S soooooooooooooo much.
Got my phone back from SBE today, 8 days after posting it to them and I have to say the service they provided was first class. Phone is returned with a nice new screen and so far no sign of the yellow tint.
The Sony Xperia S doesn’t differ too much from the Ion: it features a 1.5GHz dual-core processor, a 12MP Exmor R camera sensor, and a 720p display, only here it is 4.3-inches in size. If it looks familiar, it’s because we have seen this... Read More