Yellow tint on a white backgound - Page 2

Fishyweb · May 16th, 2012, 10:00 AM

What he ^^^ said.

It seems that the delays are Sony's fault, as they don't supply their repair contractors with the parts that they need. And, when they do supply them, the parts are faulty, which seems to be consistent with Sony's overall standard of QA.

I'd advise you to call the repair centre before sending your phone in, to see if they have the parts available (01233 619320). Unless you are happy to be without your phone for a very extended period, that is.

Tyseyh · May 18th, 2012, 06:23 PM

Quote:

Originally Posted by zafonic

Yes...mine has been sitting in their workshop. for 23 days now. I wouldn't believe anythung they tell you. Remember 'talk is cheap'.

Talk is cheap?
Not with all these 0845 numbers about its not.

zafonic · May 19th, 2012, 08:14 AM

Quote:

Originally Posted by Tyseyh

Talk is cheap?
Not with all these 0845 numbers about its not.

Well if you put it that way then yes.

Burnsie · May 23rd, 2012, 09:17 AM

My "yellow bit" only appears if I used to phone frequently or for an extended length of time. Either way I shouldn’t happen though.

zafonic · May 23rd, 2012, 09:23 AM

Quote:

Originally Posted by Burnsie

My "yellow bit" only appears if I used to phone frequently or for an extended length of time. Either way I shouldn’t happen though.

If it doesn't bother you too much then leave it as it is. Though in time it MAY get worse.

MetalGearMantis · May 24th, 2012, 01:53 PM

the yellow tint on my sxs comes and goes, i was onto sony told me to send it to a repair center in dublin.....turns out the repair center will not look at my phone because it was brought on the 3 network so rang sony uk back and was told to ring the center once more just to make sure so done that same answer so back onto sony i got and was told i would have to ship it to the uk for repair....which if i'm being honest i dont think i will be doing!!!

jaseuk · May 26th, 2012, 09:31 AM

Just got my phone returned from my local repair centre (took 6 working days), lost all pics and media and i'm back on an older firmware version but now when I check for bootloader unlock it says YES!!!! (my original handset was locked up by 02)

Awesome!! I ordered a new SGP cover from obostore and a spider car/desk mount to celebrate, well chuffed!

bayhota · May 27th, 2012, 01:13 PM

cheers mine is doing my head in atm, might send it off this week some time.

Fishyweb · May 28th, 2012, 02:45 AM

Quote:

Originally Posted by jaseuk

but now when I check for bootloader unlock it says YES!!!! (my original handset was locked up by 02)

You're lucky on that score! After complaining profusely to Sony, they replaced my handset via courier, but the new one also says NO for unlockable bootloader, just like my original O2 one.

bayhota · June 20th, 2012, 05:54 PM

what the turnover time from sending away your phone until you get it back? been without mine since yesterday, and its killing me having no phone.

bayhota · June 26th, 2012, 10:30 AM

Sent my phone away on the 15th of June after contacting sbe that previous thrusday who said they had the parts for the handset, it was received there on 18th. Couldn’t check the status of the handset so phoned sbe today and they said they only received it Friday pass, which was balls as I told them as I sent the phone recorded delivery, and it said it was signed for on the 18th. Anyway they said they were waiting on parts for the device, the new screen that hasn’t got the yellow tint on, and it would be 2-3 more weeks.
So then phoned sony to give off, basically they said it was out of their hands as its being looked at, and awaiting the new parts, but when I questioned them about the wait sbe had informed me they weren’t that helpful, its being looked at. I explained if that was Apple it would be repaired there and then, or a new phone.
My last sony phone due to their terrible service.

bayhota · June 27th, 2012, 10:50 AM

Emailed their customer service yesterday and got a reply, stating they are waiting on the new yellow tint free screens, and new handset containing this new screen. If the new screen comes first it will be repaired and if the new units come in first it will be a new handset. The way it’s looking it’s going to be another 3 weeks. Not happy, love the phone but hate the customer service, shows a real lack of care on Sony’s part. They knew about the problem, yet its took them three months to properly fix the problem (if they actually have).

Prso9 · August 23rd, 2012, 10:53 AM

I sent my phone off to SBE on Friday via Special Delivery as Freepost only covers you for £46!!!! My phone should have arrived on Monday and I had to chase Royal Mail to find out where my phone was. Eventually it arrived on Tuesday or Wednesday (Royal Mail have not put the arrival date on their website linked to the Special Delivery reference).

I'm a bit nervous and beginning to wish I had never sent it away cause I have since read loads of reports that SBE take forever to fix phones and some phones have been returned with scratches on them.

I am using my X10 and OMG, I miss my Xperia S soooooooooooooo much.

Prso9 · August 25th, 2012, 02:36 PM

Got my phone back from SBE today, 8 days after posting it to them and I have to say the service they provided was first class. Phone is returned with a nice new screen and so far no sign of the yellow tint.

I'm a much happier Xperia S owner