Go Back   Android Forums > Android Phones > HTC Hero (Sprint) > Sprint Hero - Support and Troubleshooting

test: Reply
 
LinkBack Thread Tools
Old August 31st, 2010, 03:28 PM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2010
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Phone won't charge

Okay so my phone went down to about 50% battery today. I have the HTC HERO from Sprint. I plug it in the wall to charge, light comes on everything is fine. I check back an hour or more later the battery is down to orange (low) and Im thinking what is going on? Now my phone is dead, I plugged it into the computer but it still wont turn on, but the orange light shows up. Do I need a new Battery, new charger? I don't think I should have to pay for a replacement battery or phone, because this one is faulty. Any Suggestions??

Advertisements
CBitez is offline  
Reply With Quote
sponsored links
Old August 31st, 2010, 04:23 PM   #2 (permalink)
♡ Spidey Sense !! ♡ ™
 
DonB's Avatar
 
Join Date: Nov 2009
Location: 18th Hole Of the Golf Course
Gender: Male
Posts: 18,631
 
Device(s): Moto X 16 GB Cricket Wireless®/ Stock Galaxy Note 10.1 ®
Carrier: Crickets Wireless ®

Thanks: 6,678
Thanked 7,080 Times in 4,173 Posts
Default

First thing I would do is take the battery out and then put it back in, then try charging it again and give it about 15 minutes to charge a little, then try turning it on while it is still in the charger, and hopefully it will turn on, if it does then check on the screen and see if the battery icon is moving as showing it is charging, if not then I would call Sprint and either have them send you a new charger or a battery, or take it into a sprint repair store near you and have them check it, you may have a bad USB cable


Quote:
Originally Posted by CBitez View Post
Okay so my phone went down to about 50% battery today. I have the HTC HERO from Sprint. I plug it in the wall to charge, light comes on everything is fine. I check back an hour or more later the battery is down to orange (low) and Im thinking what is going on? Now my phone is dead, I plugged it into the computer but it still wont turn on, but the orange light shows up. Do I need a new Battery, new charger? I don't think I should have to pay for a replacement battery or phone, because this one is faulty. Any Suggestions??
DonB is online now  
Reply With Quote
Old August 31st, 2010, 11:29 PM   #3 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

The same thing has been happening to me, and pretty much right off the bat. What I found is that when I let my phone battery drain all the way, and I plug it in, it takes about five minutes for the phone to even turn on. And I need to press the power button for it to turn on. Even a red light is something. Today, however, my phone has been dead for hours. I've got it charging from my competer (USB) and I even drove around for awhile to see if I could get a charge that way. I'm going to use the AC charger overnight. My charging unit is less than six weeks old. Did you get your phone going? (I've taken the battery in and out a zillion times.)
suezq is offline  
Reply With Quote
Old September 1st, 2010, 07:07 AM   #4 (permalink)
Senior Member
 
LBPHeretic's Avatar
 
Join Date: May 2010
Location: Wilmington, Delaware
Posts: 2,368
 
Device(s): Sprint HTC Hero (OEM Android 2.1) [Rooted] B&N Nook Color
Carrier: Not Provided

Thanks: 46
Thanked 507 Times in 407 Posts
Default

Just as a word to the wise. It is not good for the battery to let it drain all the way repeatedly and often. Lithium Ion batteries, like the one your Sprint HTC Hero has, like to be charged often and even before they are low, unlike older Nickel Cadmium or Nickel Metal Hydride batteries that you SHOULD let drain all the way.

Now, it IS a good idea to let the battery of your Sprint HTC Hero discharge all the way every once in a while because it resets the internal charging circuit inside the battery so you get a more accurate reading on your handset. I do this about every two or three months depending on how heavily I have used it during that time period.
__________________
Nokia 638 > Motorola Talkabout > Motorola V60t > Motorola V60i > Motorola V505 > Samsung Epix > HTC Hero & Barnes & Noble Nook Color

Tweet with me about Android on Twitter. (Please follow to see my tweets.)
LBPHeretic is offline  
Reply With Quote
Old September 2nd, 2010, 09:23 AM   #5 (permalink)
Member
 
Join Date: Jun 2010
Posts: 190
 
Device(s): EVO!! rooted running cm7
Carrier: Not Provided

Thanks: 13
Thanked 2 Times in 2 Posts
Default

mine seems to not charge when hooked to the computer. the light comes on and the battery icon moves but when i take it off the computer it's deader then when i put it on. does teathering and pandora use more battery faster then it can charge?
huffman6977 is offline  
Reply With Quote
Old September 2nd, 2010, 10:33 AM   #6 (permalink)
Premium Member
 
JB in AZ's Avatar
 
Join Date: Oct 2009
Location: Florida
Posts: 1,868
 
Device(s): Droid MAXX
Carrier: Not Provided

Thanks: 265
Thanked 268 Times in 208 Posts
Default

Quote:
Originally Posted by huffman6977 View Post
...does teathering and pandora use more battery faster then it can charge?
Yes! Tethering alone takes more power than the USB port can charge at the same time. Add to it Pandora, and you have a very negative charge situation.
JB in AZ is offline  
Reply With Quote
Old September 2nd, 2010, 11:38 AM   #7 (permalink)
♡ Spidey Sense !! ♡ ™
 
DonB's Avatar
 
Join Date: Nov 2009
Location: 18th Hole Of the Golf Course
Gender: Male
Posts: 18,631
 
Device(s): Moto X 16 GB Cricket Wireless®/ Stock Galaxy Note 10.1 ®
Carrier: Crickets Wireless ®

Thanks: 6,678
Thanked 7,080 Times in 4,173 Posts
Default

And remember Charging from the USB from your PC will be a lot slower as it charges in trickle effect


Quote:
Originally Posted by huffman6977 View Post
mine seems to not charge when hooked to the computer. the light comes on and the battery icon moves but when i take it off the computer it's deader then when i put it on. does teathering and pandora use more battery faster then it can charge?
DonB is online now  
Reply With Quote
Old August 20th, 2011, 11:32 AM   #8 (permalink)
New Member
 
Join Date: Aug 2011
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

I have a huge prob.... I went to bed one night and my Htc hero was working fine the battery wasnt full but it wasnt even close to dying... i got up and it was off and wont come on. Its been a couple of days and im really worried. I know for a fact its not the battery cos i put it in in a friend with the same phone and it works.. don't know what to do anymore.. pls help if you can.
BeaMax is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > HTC Hero (Sprint) > Sprint Hero - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:33 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.