70 app limit on Hero (Sprint)? - Page 2

Sweed · 12-06-2009, 07:26 AM

of course they're gonna test it for bugs, but I I can tell you now that it never occurred to them to test how many apps it can hold with ought bugging out.

ohmarni · 12-08-2009, 03:31 PM

Quote:

Originally Posted by Sweed

of course they're gonna test it for bugs, but I I can tell you now that it never occurred to them to test how many apps it can hold with ought bugging out.

Hmm...if that's true, this worries me. As a software developer, I can tell you that this should have been tested...especially with Android, given that the App Market is such a big selling point of this phone. As I posted before, I don't think this is happening on the GSM version of this phone. I haven't read about it for the Tattoo or the Eris either, but I think both of those are running the 1.6 Android version and not 1.5 as with the Sprint Hero. In order to make 1.5 work for CDMA, HTC had to further extend their own framework. This is a good place to start looking and I certainly hope that they thoroughly test the 2.1 update to keep from having these issues.

Over all, I really like this phone. I just hate this issue. It's driving me nuts. That said, I believe HTC will fix the issue. I've had three HTC Android phones and two HTC WinMo phones. Of all those phones, the Magic was my favorite. The Hero will absolutely take over that slot when we get an update to Android 2.1 and they fix this issue.

Sweed · 12-08-2009, 07:53 PM

Quote:

Originally Posted by ohmarni

Hmm...if that's true, this worries me. As a software developer, I can tell you that this should have been tested...especially with Android, given that the App Market is such a big selling point of this phone. As I posted before, I don't think this is happening on the GSM version of this phone. I haven't read about it for the Tattoo or the Eris either, but I think both of those are running the 1.6 Android version and not 1.5 as with the Sprint Hero. In order to make 1.5 work for CDMA, HTC had to further extend their own framework. This is a good place to start looking and I certainly hope that they thoroughly test the 2.1 update to keep from having these issues.

Over all, I really like this phone. I just hate this issue. It's driving me nuts. That said, I believe HTC will fix the issue. I've had three HTC Android phones and two HTC WinMo phones. Of all those phones, the Magic was my favorite. The Hero will absolutely take over that slot when we get an update to Android 2.1 and they fix this issue.

well I supposed the 1.6 update should solve the issue then.
although I support htc and understand how this flaw could have gotten past them, I must admit that I don't understand why they haven't fixed it.

it seems to me like the obvious solution is to copy the software exactly from there other htc sence phone that aren't experiencing this problem.

then again (as you said) maybe it's a problem with cdma. that could very well be.
if it is, then maybe the droid eris has this problem. can anybody confirm this?

also: if the above is correct then cdma tattoos may have this problem too. (have they released a cdma tattoo yet? I heard that they're going to but I'm not sure.

fireheadman · 12-09-2009, 01:25 AM

Hello... I do not usually subscribe to forums, but once my HERO rebooted, I experienced all of the issues noted in this thread.

A little background on me... I am a UNIX Administrator.
To make a connection... Android is a LINUX based OS, so I am very familiar with how it works.

So to get on with it....

The 70 - 80+ application limit most of you are talking about is somewhat important... What is really happening is MEMORY Consumption. After talking with Sprint, I was told the HERO has 512Mb on board RAM/memory. Applications are only installed on this space (NOT the SD-CARD) The exception to that are applications that store data... like a NOTE APP which will install the app on the 512Mb internal memory, but store the NOTEs you create on the SD-CARD (in most cases).

So what is happening is for every application installed, Each app has a memory requirement for the app to load and operate. Somewhere around 70th - 80th app you install, you are maxing out the 512Mb of memory. So the OS (operating system) becomes unstable, sluggish, corrupt, force closing a lot of things. Once you uninstall enough apps... only then will there be FREE memory for things to start working right again. For me, the breaking point was installing Guitar Hero for Android (7.4Mb in size)... The other issue I think is related to some apps having memory leaks (due to developers not coding to the best of their ability) or applications that do not properly close when you exit them and end up running wild in the background (this can be seen from a task manager app).

When you dial someone's number... each digit is stored into memory... when you create a new calendar entry... it requires more memory to store it... so on and so on...

You can think of it like this too.... (For the window users out there....) The more programs you install, the more memory the computer requires. If you don't add memory, the computer will become sluggish, slow, no-responsive. The remedy is easy with windows... you just add more memory.

As for the HERO... it is bound to 512Mb of internal memory so you have to watch your app count and memory/process usage. If future releases of Android... hopefully we will see an update that allows for a configurable option to use some of the SD card memory for process (aka SWAP space in the LINUX/UNIX world). Usually having 1Gb of swap space would make the Android run very fast all the time.

...so hopefully that clears up some of the issue or at least lets you understand what is causing it.

BTW: I do not frequent this site... just wanted to give my opinion on the matter since I experienced the issue firsthand. So if I do not chime back in... it's because I haven't logged into the site in a while. -Ben

ohmarni · 12-09-2009, 05:00 PM

No disrespect intended, but I don't believe that's what's happening. I've had three Android devices. This is unique to the Sprint Hero. My G1 never had this issue. My myTouch never had this issue. Also, my phone is rooted, I'm running apps off the SD card and I have a Linux swap partition for memory. My phone is really fast, not sluggish in the least. Also, I have plenty of memory left. The phone errors if I install 71 apps, no matter what the apps are, but it's fine if I don't go over 70. And it's fine until I reboot. Once I reboot, I just buckle up for my quick trip to hell. I've resorted to using the backup app for rooted phones. I do a nandroid restore to my only-70-apps-installed state, then I run the backup app to restore all the apps when I reboot. It's a pain in the butt, but it works.

kronium · 12-09-2009, 07:28 PM

Quote:

Originally Posted by ohmarni

No disrespect intended, but I don't believe that's what's happening. I've had three Android devices. This is unique to the Sprint Hero. My G1 never had this issue. My myTouch never had this issue. Also, my phone is rooted, I'm running apps off the SD card and I have a Linux swap partition for memory. My phone is really fast, not sluggish in the least. Also, I have plenty of memory left. The phone errors if I install 71 apps, no matter what the apps are, but it's fine if I don't go over 70. And it's fine until I reboot. Once I reboot, I just buckle up for my quick trip to hell. I've resorted to using the backup app for rooted phones. I do a nandroid restore to my only-70-apps-installed state, then I run the backup app to restore all the apps when I reboot. It's a pain in the butt, but it works.

Ohmarni, do you realize you can just uninstall that 71st app and everything is fine again?

ohmarni · 12-09-2009, 08:17 PM

Quote:

Originally Posted by kronium

Ohmarni, do you realize you can just uninstall that 71st app and everything is fine again?

Oh yes, I realize that. This is my method for restoring all 100+ apps should I need to reboot. I was mostly stating why I don't believe this to be a memory issue.

fireheadman · 12-09-2009, 09:38 PM

Quote:

Originally Posted by ohmarni

No disrespect intended, but I don't believe that's what's happening. I've had three Android devices. This is unique to the Sprint Hero. My G1 never had this issue. My myTouch never had this issue. Also, my phone is rooted, I'm running apps off the SD card and I have a Linux swap partition for memory. My phone is really fast, not sluggish in the least. Also, I have plenty of memory left. The phone errors if I install 71 apps, no matter what the apps are, but it's fine if I don't go over 70. And it's fine until I reboot. Once I reboot, I just buckle up for my quick trip to hell. I've resorted to using the backup app for rooted phones. I do a nandroid restore to my only-70-apps-installed state, then I run the backup app to restore all the apps when I reboot. It's a pain in the butt, but it works.

None taken,
But I would like to point out a couple things you mentioned:

1) you are rooted, so it is able to perform outside the intended operations (not a bad thing at all!)... actually I would like to know more about this if you have some time to go over it. PM me if you have some time.

2) you have an external swap space defined, which allows the OS to have an increased memory for running processes.... I am interested in this very much!

Previously I said the HERO had 512Mb... I stand corrected on this. I installed an app today called "System Monitor" from the market (its free). This app reports 192Mb of memory of which an average of 160Mb - 185Mb are in use. I currently have 96 apps installed on my phone (I only counted the apps that are listed in the app menu, so that includes base apps and ones that I have downloaded/installed)... NOTE: When my phone crashed last night, I had to uninstall about 7 apps is order for it to start working again.... so I am well over the 70 - 80 limit. Even at 96 apps installed, my phone is not sluggish right now... very responsive.

So what I mean by memory consumption is..... some apps do not require a lot of memory to run, maybe like 1 - 3Kb while other apps might need 1 - 5Mb and more in order to run. Then you have apps, which are not well designed that have memory leaks, so they keep consuming more and more memory... Usually when a process is complete, the program controlling the process will kill the process to release the memory block. If it has a memory leak, it will not release it, but just not call on it anymore.... Also known as a "defunct" or "zombie" or "runaway" process.

Ever see the older versions Internet Exploder start over consuming memory when you had a ton of tabs open... then you close most of them... only to find it did close the tabs, but it never released the memory blocks back to the free pool... then in Task Manager you saw a +700K chunk running as iexplorer.exe? That's a memory leak.

Some developers just get lazy or are not aware of what is going on.

On the flip side.... I support your opinion on the HERO having it's own issues. It is hard for a app developer to create a program that will be tailor-made to run perfect on every piece of hardware... even though Android is "supposed" to be able to run fine on pretty much anything.

... So let me know if you are interested in going over rooting and swap on the SD Card.

-Ben

paleodust · 12-19-2009, 06:44 PM

I have the same problem with my HTC Droid Eris. I installed all the apps that sounded the slightest bit interesting the first day I got the phone, which led to this exact problem. I did a factory reset and the symptoms went away.

I just experienced it a second time today and, just as I was about to run over to the Verizon store and ask for a replacement, I decided to do some research and ended up here.

I had a total of 112 apps after adding a few more last night and this morning. Low and behold, after uninstalling a few and a reboot, it was working again. There's definitely something to this.

Thanks for the help!

I hope they come up with a solution to this problem. With so many fun and interesting apps floating around, it's too bad we have to limit our app consumption.

djpatjames · 12-20-2009, 07:41 AM

Anyone have any updates on this? I love how the hero is advertised to have thousands of apps...but will crash with more than 70. This happened to me last night...which of course made me lose sleep...because I had not gotten insurance on the phone...yet. I hope this gets fixed.

rsbenedict · 12-20-2009, 09:58 AM

I don't think that 70 is the magic number. I have 103, but 104 will cause it to crash. I think it has to do with how big the app is. I could be wrong. I only have anecdotal evidence, but the do need to fix this asap!

ohmarni · 12-24-2009, 08:32 PM

Quote:

Originally Posted by djpatjames

Anyone have any updates on this? I love how the hero is advertised to have thousands of apps...but will crash with more than 70. This happened to me last night...which of course made me lose sleep...because I had not gotten insurance on the phone...yet. I hope this gets fixed.

Sprint has officially announced that we'll be getting an update to 2.1. Since HTC is aware of the issue, I'm sure they're going to fix this in that update. (Fingers crossed...toes too)

ohmarni · 12-24-2009, 10:17 PM

Quote:

Originally Posted by ohmarni

As I posted before, I don't think this is happening on the GSM version of this phone. I haven't read about it for the Tattoo or the Eris either, but I think both of those are running the 1.6 Android version and not 1.5 as with the Sprint Hero. In order to make 1.5 work for CDMA, HTC had to further extend their own framework. This is a good place to start looking and I certainly hope that they thoroughly test the 2.1 update to keep from having these issues.

Ok. I found what I consider to be supporting claims for this half-cocked theory of mine. Over at HTC Wiki, someone posted that the CDMA radio craps out. I know that HTC had to modify the 1.5 framework to get CDMA to work on the Hero as CDMA was not supported until 1.6. My guess is they screwed something up when they did it. If that's the case, then maybe the 2.1 update will fix this irritating bug.

ohmarni · 12-24-2009, 10:21 PM

Quote:

Originally Posted by paleodust

I have the same problem with my HTC Droid Eris. I installed all the apps that sounded the slightest bit interesting the first day I got the phone, which led to this exact problem. I did a factory reset and the symptoms went away.

I was wrong about the Eris having the 1.6 framework as its base. It is 1.5. My guess is it's the same issue. I know Eris is supposed to get an update, too. Hopefully, that update will fix this issue for you.

chinochino360 · 12-27-2009, 06:27 AM

Sorry to jump in like a tard, but does anybody know how much internal memory should be left alone or (free) before the hero slows down?
This is my first android, i had been under the impression that if apps. were backd up to sd. and install em' back from the card they would not affect internal mem. but i just read that not to be the case, LIKE I SAID FIRST ANDROID still learning

Sweed · 12-27-2009, 10:52 AM

Quote:

Originally Posted by chinochino360

Sorry to jump in like a tard, but does anybody know how much internal memory should be left alone or (free) before the hero slows down?
This is my first android, i had been under the impression that if apps. were backd up to sd. and install em' back from the card they would not affect internal mem. but i just read that not to be the case, LIKE I SAID FIRST ANDROID still learning

I'm not exactly sure, but on the G1 it was about 20megabytes.
although the g1 didn't have htc sense, and when you downloaded too much stuff on the G1, you wouldn't see too much problems, just a ton of lag, maybe some force closes.

oggg · 12-30-2009, 09:16 AM

Quote:

Originally Posted by ohmarni

No disrespect intended, but I don't believe that's what's happening. I've had three Android devices. This is unique to the Sprint Hero. My G1 never had this issue. My myTouch never had this issue. Also, my phone is rooted, I'm running apps off the SD card and I have a Linux swap partition for memory. My phone is really fast, not sluggish in the least. Also, I have plenty of memory left. The phone errors if I install 71 apps, no matter what the apps are, but it's fine if I don't go over 70. And it's fine until I reboot. Once I reboot, I just buckle up for my quick trip to hell. I've resorted to using the backup app for rooted phones. I do a nandroid restore to my only-70-apps-installed state, then I run the backup app to restore all the apps when I reboot. It's a pain in the butt, but it works.

I was ready to go ahead and root my phone until I read your post....so rooting the phone still doesn't solve the problem!?
that's a boomer!

illogic6 · 12-30-2009, 09:33 AM

I have 100 apps installed on my Hero. I am running Modaco 1.3a unofficial ROM with Apps2SD. I just rebooted and I'm having no problem. I've been running this way for some time now.

oggg · 12-30-2009, 09:36 AM

Quote:

Originally Posted by illogic6

I have 100 apps installed on my Hero. I am running Modaco 1.3a unofficial ROM with Apps2SD. I just rebooted and I'm having no problem. I've been running this way for some time now.

did you have the problem before rooting?

illogic6 · 12-30-2009, 09:37 AM

Quote:

Originally Posted by oggg

did you have the problem before rooting?

As soon as I got the phone, I rooted it. Unsure.

After flashing this ROM, I removed a good amount of the stock apps. (ie NFL, Nascar, Amazon MP3, Exchange Mail App & Widget)

Wonder if that has something to do with it.

oggg · 12-30-2009, 09:44 AM

most people who come to this thread have the problem in their phone. However, there are several people who probably have more than 70, or even 100 apps on their phone who are not experiencing such an issue in their Hero.

The question is: is this problem related to a certain production batch or something?

I bought my hero on the first day of sale at BestBuy. It does not have the "Google" logo on the back of the phone...

I will probably try to root the phone later on to see if it takes care of the problem...

illogic6 · 12-30-2009, 09:47 AM

My phone is still showing 110 meg of free internal memory. I also have some apps that normally open upon startup disabled.

My phone does not have the Google logo either.

dpeeps74 · 12-30-2009, 07:40 PM

i'm having a similar problem to this, but not sure on the number of apps i have installed. my phone actually does the whole crash on reboot everytime i install any battery widget, even the HTC one. same thing though, anytime i install a bunch of apps and reboot....force close occurs on pretty much every app and widget

illogic6 · 01-05-2010, 01:46 PM

Figured I should update you guys on this. I rebooted my phone yesterday and was met with all kinds of force closes out of nowhere. I hadn't done much out of the ordinary yesterday, so I'm thinking I was just experiencing this bug.

Really stinks... Hope 2.1 fixes this.

oggg · 01-05-2010, 01:56 PM

I ended up rooting my phone and partitioning my sd for apps2sd. I am using Fresh 1.1 ROM. 84 apps installed and working smoothly so far.

IzelTokatl · 01-08-2010, 02:27 PM

I'm on the Eris, and its not an "app limit", its a RAM issue. Once your memory used gets to around 80%+ and you reboot, you have load issues. I was doing various tests and decided to throw in a larger app which took a lot of space.

there must be a fight for memory on boot, when the processes dont get the space they need, they crap out and die, killing service there after.

our Eris discovery is here:

Eris stops responding after reboot!

The issue is obvious that its not a hard limit, since I've got roughly 94 third party apps installed. but if you keep an eye on the MEmory used you'll notice sometime after 80% it dies out on the reboot.

Zorg · 01-08-2010, 03:29 PM

Wow, this bug is HUGE! Maybe there really are many users who don't DL that many apps? 70 is a very LOW limit and really must be fixed!

I am on the Moment and now have 240+ apps! I enjoy loading them and comparing similar programs, but this is just games, silly APPs for the smartphone platform, and comm ones too...

Quote:

Originally Posted by ohmarni

Over at HTC Wiki, someone posted that the CDMA radio craps out. I know that HTC had to modify the 1.5 framework to get CDMA to work on the Hero as CDMA was not supported until 1.6. My guess is they screwed something up when they did it. If that's the case, then maybe the 2.1 update will fix this irritating bug.

I agree with the CDMA comment as this is true for my Moment as well (naturally) and Samsung may have created different bugs for me when they implemented CDMA/SPRINT support in Android 1.5 for this phone (an airplane mode WiFi conflict) that is a MAJOR bug as well....

NewShockerGuy · 01-08-2010, 04:14 PM

Quote:

Originally Posted by ajones7279

Still service, no force closes.

How do you have this app magr program? I searched for it and it says only cupcake 1.5v? Is there any other app mgr programs that show total apps and space like yours is showing??

Awesome!

Thanks,
-Nigel

Zorg · 01-08-2010, 06:03 PM

Quote:

Originally Posted by NewShockerGuy

Is there any other app mgr programs that show total apps and space like yours is showing??

I like App Dragon to get a full list of my installed apps - it counts them, shows their current version, actual filename, and will email the list so you can keep it off-phone for a reference.

AppManager will show the total Memory in use and SD usage with each loaded APP and will launch, install or back it up to SD also.

Advanced Task Killer will list the number of processes running...

psharma · 01-14-2010, 05:40 PM

Same problem here. About 70 apps and I get all sorts of force closes upon reboot. Uninstalling one or a few apps solves the problem. Any update on a fix for this? I keep checking this thread for some type of update, but no one has replied in 6 days. Is there a more official thread where this specific problem is being addressed?

The Sprint HTC Hero is dope, except for the only 2 fatal flaws I have found with it. This one, with the 70 app limit. And the fact that I cannot Bluetooth tether using PDAnet...but at least the Bluetooth tether issue will be fixed with the Android 2.1 update. BTW, does anyone have an update on when we'll be getting the 2.1 android update?

Hopefully HTC or Sprint will throw us a bone and fix both fatal flaws with the single 2.1 android update <fingers crossed>.

hood420 · 01-19-2010, 09:23 PM

I have 105 apps with no problems. I've had this problem before but it always seems to be one program responsible.

MyFG8tors · 01-19-2010, 09:50 PM

Well I do not feel so bad... I actually went through 3 Heros before Sprint finally gave me a NEW Hero I was having the same issue, and nobody, Tech Suuport Level 2, HTC Tech Support had a clue why the Android System kept shutting down unexpectingly. guess I'll stay under 70 APPS. Sure am glad I signed up fore this forum... MyFG8tors

chener · 01-20-2010, 10:12 AM

Same problem here. If I try to re-enable the CDMA radio, I receive force close errors - but wifi still works. Based on reports here in this thread and my own experience, it is evident that HTC's CDMA implementation of the telephony stack in the Hero & Eris is flawed. All the ugly force close messages seen at startup (eg., com.android.phone) occur because the core dependency (telephony stack) fails to load.

XxdejavuxX · 01-20-2010, 04:04 PM

After reading the post I agree with Fireheadman that the apps are fighting for memory space at startup and that is why the phone is crashing because it does not have enough memory to give out. A removable memory card has nothing to do with this because the internal memory is used mostly to store codes used by the processor to run the apps. So it is basically a traffic jam at start up. I don't think a OS update is going to fix this because it is not going to change the phisical memory limit, unless the OS lets you use a Memory cards as Swap Memory. I do believe though that an app that will let you chose which apps can start with boot will probably fix this issue. When you first boot your phone take a look with Advanced task killer to see how many apps were open during boot.

Geoponic · 01-20-2010, 04:16 PM

i will NEVER need 70 apps.

But the day i do...and i find them on the market and none of them are soundboards....

IOWA · 01-24-2010, 12:27 PM

70 apps is a low limit huh? LOL! Some of you people expect way too much out of your phones.

1.) The hero is a low grade android phone. You should have gotten the moment

2.) If you REALLY NEED that many apps, just carry a laptop. How many of those apps do you use on a daily basis? Really? How many of them are useless soundboards.

If it IS indeed a RAM problem, you would run into that problem with ANY computer system in existence. You can't upgrade your RAM, so you'll just have to work with it.

If it is a SYSTEM GLITCH, maybe a glitch with the MARKET program, try this:

Download an App called Astro.

Use its app backup feature.

Backup your desired apps that don't require constant updates.

Uninstall VIA market.

Restore apps through Astro, not the market.

This should test the MARKET GLITCH theory.

Someone let me know how it goes.

B

CLoudNYNE · 01-24-2010, 01:02 PM

Quote:

Originally Posted by IOWA

70 apps is a low limit huh? LOL! Some of you people expect way too much out of your phones.

1.) The hero is a low grade android phone. You should have gotten the moment

2.) If you REALLY NEED that many apps, just carry a laptop. How many of those apps do you use on a daily basis? Really? How many of them are useless soundboards.

If it IS indeed a RAM problem, you would run into that problem with ANY computer system in existence. You can't upgrade your RAM, so you'll just have to work with it.

If it is a SYSTEM GLITCH, maybe a glitch with the MARKET program, try this:

Download an App called Astro.

Use its app backup feature.

Backup your desired apps that don't require constant updates.

Uninstall VIA market.

Restore apps through Astro, not the market.

This should test the MARKET GLITCH theory.

Someone let me know how it goes.

B

It's not a market glitch, i use "My Backup Pro" which backups the installation files for all of the apps i download. The last time i had to hard reset my Hero, I installed my apps from the backup program, 80+ apps, and only the 2 i purchased from the market showed up in "My Downloads". It crashed again, and this tells me that its a limitation fo the number of 3rd party apps i can install, not the market.

chener · 01-24-2010, 01:06 PM

Quote:

Originally Posted by IOWA

70 apps is a low limit huh? LOL! Some of you people expect way too much out of your phones.

1.) The hero is a low grade android phone. You should have gotten the moment

2.) If you REALLY NEED that many apps, just carry a laptop. How many of those apps do you use on a daily basis? Really? How many of them are useless soundboards.

If it IS indeed a RAM problem, you would run into that problem with ANY computer system in existence. You can't upgrade your RAM, so you'll just have to work with it.

If it is a SYSTEM GLITCH, maybe a glitch with the MARKET program, try this:

Download an App called Astro.

Use its app backup feature.

Backup your desired apps that don't require constant updates.

Uninstall VIA market.

Restore apps through Astro, not the market.

This should test the MARKET GLITCH theory.

Someone let me know how it goes.

B

What a waste of a post- thanks for preaching to us the merits of the mighty Samsung Moment. LOL! By the way, if folks cared to do some reading, the problem is not related to the market or strictly tied to a raw memory limit issue.

PrO1210 · 01-25-2010, 10:03 PM

this is horrible, i hope this gets some fix or work around.I've had my hero for three days and have been on a mission dl'ing apps...

IOWA · 01-25-2010, 10:32 PM

Quote:

Originally Posted by chener

What a waste of a post- thanks for preaching to us the merits of the mighty Samsung Moment. LOL! By the way, if folks cared to do some reading, the problem is not related to the market or strictly tied to a raw memory limit issue.

Amazing how the guy with 3 whole posts is such the credible critic. I posted a possible solution, and it didnt work. What have you done to contribute, hoss? And I briefly mentioned the moment, didn't dedicate my post to it. So unless your going to contribute to helping the problem, then sit down, Jr.

To everyone else, it does indeed sound like a software glitch, and I'll check around for any work arounds. Sorry I couldn't be of more help. My advice would be is to flood HTC with complaints so they push an update right away. Don't be condescending, be polite, and you will get better results.

(on a side note, its kind of sad I need to say that, but with some of the people on here RECENTLY, well... I leave it up to your imaginations!)

Another theory, it may have something to do with HTC Sense, just a thought. I'd say back up Sense, and completely uninstall it. See if your having those problems. Let me know how that works. I'll check with XDA to see if they know anything.

CLoudNYNE · 01-25-2010, 11:16 PM

Flooding HTC's inbox is not the answer to getting a speedy update, polite messages or not. Google has told HTC and other manufactures of Android devices to not release a 2.1 update until the end of Q2 2010 because the N1 is the only device available that runs 2.1; its a good selling point for the N1 and Google can do what they want with their OS.

On another note, I personally don't care for Samsung's mobile devices. You're in a Hero thread, if you need to feel superior and say that our devices are crap, don't bother to post here anymore; you're advice hasn't helped any of us yet. HTC sense has nothing to do with our problem, it's utilized on other devices that don't share our issue.

I'm not starting a flame war, just trying to prevent you from throwing the "i have more posts than you, so my opinion matters more" card.

I spent several hours on the phone with both HTC and Sprint today and HTC is aware of the issue, whereas Sprint was not and now is. Sprint will most likely not publicize this issue as HTC will be fixing this issue with the 2.1 update that will be available later this year, hopefully sooner then later, but that's up to Google.

My $.02

kronium · 01-27-2010, 03:30 AM

So I hope this is the beginning of the end of this thread. Although happy at the following HTC support response, I'm a little sad that a maintenance release will hit us before 2.1 does.

"Thank you for your inquiry about the Sprint Hero and an error that you encountered after installing over 70 applications from the Android Market. applications from the Android Market. I have received confirmation from our headquarters that this issue was confirmed and has been resolved in the forthcoming Maintenance Release software update for the Sprint Hero. This update will be available as an over-the-air download to your phone. Currently, I do not have an exact date for the release, but I do not that by default your phone is programmed to check the update servers every 14 days for any updates. I hope that we have addressed your question in detail. Ryan HTC Technical Support www.htc.com/us"

JB in AZ · 01-27-2010, 07:46 AM

Quote:

Originally Posted by kronium

So I hope this is the beginning of the end of this thread. Although happy at the following HTC support response, I'm a little sad that a maintenance release will hit us before 2.1 does.

"Thank you for your inquiry about the Sprint Hero and an error that you encountered after installing over 70 applications from the Android Market. applications from the Android Market. I have received confirmation from our headquarters that this issue was confirmed and has been resolved in the forthcoming Maintenance Release software update for the Sprint Hero. This update will be available as an over-the-air download to your phone. Currently, I do not have an exact date for the release, but I do not that by default your phone is programmed to check the update servers every 14 days for any updates. I hope that we have addressed your question in detail. Ryan HTC Technical Support www.htc.com/us"

Typos aside, this is good news, as far as I am concerned. If accurate, it shows that HTC continues to be commited to supporting our Heros with updates.

AFXRacing · 01-27-2010, 10:08 PM

Wow, Glad I found this thread. Phone's been pissing me off. LOVE the HTC Hero but, I'm on my third phone now and I think you guys might have solved the problem. I just checked and I have 71 downloaded apps right now. What's been happening is phone works perfect UNTIL it loses power (battery dies, removed battery, etc...) without shutting down by the power button. Then when restarted, phone has NO service, followed by a BUNCH of forced close notices (probably related to the lack of service). Anything that requires service is inaccessible (phone, mail, messages, etc...). Phone still connects to my wireless internet though. I made sure phone had latest firmware download and use advanced task killer to make sure phone had plenty of available memory. Sprint store service Tech could not figure it out, replaced phone 3 times. Sprint cust service checked and said that they could "see" my phone and it was active and should be working??? Each time the tech did a Master reboot (which wipes out the phone and resets to factory specs) and it starting working again but they replaced thinking phone was defective.
Now this has happened 4 more times on my current phone and I do a Master reboot again and "presto" it's fixed. That followed by 45 minutes of red-ownloading apps, re-entering passwords and re-setting up my scenes (pain in the ...). So anyway, It sounds like you have nailed my mystery problem. The next time it happens, I'll remove apps 1 by 1 and see what happens and I'll update then. Hopefully this info helps someone else a little and all it takes is a reboot to get phone working when it happens. Feel free to contact me regarding this problem.

Jeff Vladika
AFXRacing
jvladika69@gmail.com
p.s. 70 apps Really isn't that many once you start downloading...

chener · 01-28-2010, 04:39 PM

Quote:

Originally Posted by IOWA

Amazing how the guy with 3 whole posts is such the credible critic. I posted a possible solution, and it didnt work. What have you done to contribute, hoss? And I briefly mentioned the moment, didn't dedicate my post to it. So unless your going to contribute to helping the problem, then sit down, Jr.

To everyone else, it does indeed sound like a software glitch, and I'll check around for any work arounds. Sorry I couldn't be of more help. My advice would be is to flood HTC with complaints so they push an update right away. Don't be condescending, be polite, and you will get better results.

(on a side note, its kind of sad I need to say that, but with some of the people on here RECENTLY, well... I leave it up to your imaginations!)

Another theory, it may have something to do with HTC Sense, just a thought. I'd say back up Sense, and completely uninstall it. See if your having those problems. Let me know how that works. I'll check with XDA to see if they know anything.

Dude, get over your superiority complex. Who cares even if you have even a thousand posts. The point was if you had bothered to read the posts in the thread you would have known that your theories had already been ruled out and that the deeper issue lies within HTC's implementation of the phone stack. Don't come here on this thread talking about how the "Hero is a low grade device" compared to the Moment and how people should "carry around laptops" if they needed more apps - and not expect some flogging - and don't come here spewing random theories without knowing the facts. Nothing you posted so far came close to being a "contribution", so if anyone should be sitting down, it should be you.

kronium · 01-29-2010, 02:06 AM

Hope they fix the youtube bug in the new maintenance release as well.