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Old November 10th, 2011, 10:18 AM   #351 (permalink)
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Just got mine and instantly seen a difference. The airave isawesome

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Old November 11th, 2011, 05:39 PM   #352 (permalink)
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Just got my Airave and my signal instantly jumped to full bars on my HTC EVO 4G. Does anyone know if someone from outside can access your LAN Network since the Airave is connected to your LAN line now? Not exactly sure how this Airave works.

Thanks in advance...
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Old November 11th, 2011, 08:07 PM   #353 (permalink)
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I just spoke to a tech support rep and they are confirming that users of the EVO and Epic have text messaging issues with the Airvana. Issues range from: sending the same text message out multiple times, receiving texts in batches and also being unable to text at all.

They said that the manufacturer of the Airvana has acknowledged this issue and there IS NO SOLUTION on the way. Very annoying!
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Old November 18th, 2011, 08:22 AM   #354 (permalink)
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hi Marctronixx, I went throught 8 pages of this thread, you are seem to know a lot of computer and airave stuffs. I have this situation right here and hope you can help me. I live in the dorm with free wireless wifi, I got airave couple days ago and I set my wireless computer as a router(by network bridge), so from ethernet port of my computer I connect to WAN port of airave. I turn on airave, I got solid green light of Broadband and GPS, however the Mobile light keep blinking amber???? I get another ethernet cable connected from LAN1 or LAN2 of airave to second computer, from this second computer I can get in the admin page of airave but can't get to the internet. I know that I have to connect airave to the modem or router, but my situation kind of special. Could you please help me with this! Thanks for alls can help!
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Old January 26th, 2012, 08:12 AM   #355 (permalink)
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i have an airave -- in central main floor location. all lights are good- but my bars on the phone (nexus s) don't change much. usually 1, maybe two bars and thats with the airave in the same room. is there some other settings or reset i should do? shouldn't i be getting full bars?
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Old January 27th, 2012, 08:03 PM   #356 (permalink)
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i have an airave -- in central main floor location. all lights are good- but my bars on the phone (nexus s) don't change much. usually 1, maybe two bars and thats with the airave in the same room. is there some other settings or reset i should do? shouldn't i be getting full bars?
Yes you should have full service next to it.

Have you tried to reboot the phone?

I set mine up a while ago and I've forgotten all the troubleshooting tricks.
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Old January 27th, 2012, 09:00 PM   #357 (permalink)
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thanks- i called sprint and they sent a new one out - working much better!
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Old February 8th, 2012, 09:38 AM   #358 (permalink)
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my airrave sucks...

just have it for a few weeks...
it cant find GPS.. even with it next to window.. with the bigger antenna..1 story building.
my evo 4g picks up GPS just fine (right next to it), but has bad cell signal.

i have to take the antenna out the front door.. and past the over hang.. directly under the sky.. for it to lock.

if it looses the GPS after a while,, it does not allow you to use its service.
so I have to take it outside again.
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Old May 24th, 2012, 11:20 PM   #359 (permalink)
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Default Used Airave?

My wife and I each have HTC EVO's with Sprint. Coverage in our home is mediocre at best.

Can I buy a used Airave online and set it up:

a) on my own (without calling sprint)?
b) without any monthly fees?

Thanks for any help/feedback.
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Old May 25th, 2012, 11:42 AM   #360 (permalink)
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Originally Posted by hardware_failure View Post
My wife and I each have HTC EVO's with Sprint. Coverage in our home is mediocre at best.

Can I buy a used Airave online and set it up:

a) on my own (without calling sprint)?
b) without any monthly fees?

Thanks for any help/feedback.
I actually don't know if you can. I have the 1st gen airrave that they said I don't have to return just lying around. I'd be willing to part ways with it for really cheap, but obviously it'd need to be activated.

Usually, if you call Sprint CS and tell them that the service drops in and out at your house (and they can confirm that based on your area), they'll provide it for you.
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Old May 25th, 2012, 01:37 PM   #361 (permalink)
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Thanks for the response. I have heard from a few places that if you make a big enuff of a case about terrible coverage sprint will provide you one for free but Im unsure of the monthly costs.

I am on the complete opposite side of the equation as you are... people like you have Airaves that they dont need anymore just lying around and sprint doesnt ask for them back so they can be had for cheap being sold as used online.

I work in IT at a small business, and Im constantly in and out of 2 server rooms which are total dead spots. My ultimate goal would be to pick of a handful of these airaves and deploy them at work, home and even my parents house.

Thanks again for any feedback.
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Old May 25th, 2012, 01:55 PM   #362 (permalink)
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Originally Posted by hardware_failure View Post
Thanks for the response. I have heard from a few places that if you make a big enuff of a case about terrible coverage sprint will provide you one for free but Im unsure of the monthly costs.

I am on the complete opposite side of the equation as you are... people like you have Airaves that they dont need anymore just lying around and sprint doesnt ask for them back so they can be had for cheap being sold as used online.

I work in IT at a small business, and Im constantly in and out of 2 server rooms which are total dead spots. My ultimate goal would be to pick of a handful of these airaves and deploy them at work, home and even my parents house.

Thanks again for any feedback.
I don't pay for the monthly's, simply because the service is so spotty by my house and the proof was in the pudding when the CS rep looked up my area. Even though Sprint is still the best out of all the providers (as far as coverage at my house), it helps tremendously having the Airrave. I think it's worth a shot seeing if they'll cover the monthly's.
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Old May 25th, 2012, 05:08 PM   #363 (permalink)
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Personally, I am not impressed with the Airave or Airvana (current model) performance, I still drop calls left and right and the Airvana is sitting on the corner of my desk!

My business partner has an Airave home as and it isn't any better.

You might want to check what people in your area that are using them are experiencing as I hear reports ranging from "best thing since sliced bread" to "pure garbage".
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Old May 25th, 2012, 05:39 PM   #364 (permalink)
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....You might want to check what people in your area that are using them are experiencing as I hear reports ranging from "best thing since sliced bread" to "pure garbage".
Yea, I've heard that too about the Airave... Some people claim its Great, others dont like it. Interesting...


OP: Also, I dont know about installing multiple Airaves in your house... I say this because I dont know if these things are designed to to accommodate handoffs from Airave to Airave. This May result in a lot of dropped calls. Again, I dont know this for sure... but its a possibility.
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Old May 25th, 2012, 06:12 PM   #365 (permalink)
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Personally, I am not impressed with the Airave or Airvana (current model) performance, I still drop calls left and right and the Airvana is sitting on the corner of my desk!

My business partner has an Airave home as and it isn't any better.

You might want to check what people in your area that are using them are experiencing as I hear reports ranging from "best thing since sliced bread" to "pure garbage".
I can totally see this.

I've found more consistency with my Airrave while having wi-fi on vs. not being on wi-fi. Since the airrave works off the router's signal, I tested that theory at home and it works every time I connect to a phone call. If I'm not on my wi-fi, there'll be times that the airrave cuts out half way through a long phone call.
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Old May 25th, 2012, 06:52 PM   #366 (permalink)
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It is my understanding that you can use only one at a time so multiple units would not work for you.

I can also say that I have never had a successful hand-off from airave to cell tower, it ALWAYS drops the call.
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Old May 25th, 2012, 07:29 PM   #367 (permalink)
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It is my understanding that you can use only one at a time so multiple units would not work for you.

I can also say that I have never had a successful hand-off from airave to cell tower, it ALWAYS drops the call.
Yup. That's correct.
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Old May 25th, 2012, 08:22 PM   #368 (permalink)
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Love my Airave. It has been a God send. I still will drop a call occasionally but nothing like I used to. I could never use the phone at home for anything other than a paper weight. Now I can use it all the time. I even get better 3g with it. I guess in my area (small town) its great. I haven't really talked to people in different areas about coverage though. I got mine free because of the horrible coverage I had here at home.
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Old May 25th, 2012, 11:51 PM   #369 (permalink)
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I recently got one for use inside a metal building that had no cell service. Seems to work good, at least have phone service now, but don't make or receive many calls when in that building so no problems yet. They made me pay 129 for the Airave but no monthly charge.
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Old July 6th, 2012, 10:17 PM   #370 (permalink)
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Not sure if this thread is still active but i just received my airave today at my door (this after sprint saying they were delayed by 4 weeks - more later on that) anyway some background Ive had every generation and only had one work for me - the problem with the old units the gps lock was very hard to come by even with the external antenna - fast fwd the Airvana as they are calling it now is just as bad - mine started and ended with the mobile light going amber but both gps and broadband locking solid green pretty quickly - i tried both the behind the router and the front of router techniques to no avail.

3 hrs on tech with Sprint and my Optimum modem to find out my modem is not up to par with the "Jitter" i was running about 20ms and the Airvana needs to be withing 0-5ms if i am not mistaken - anyway after A TON of tech run throughs and opening ports etc. that was the conclusion - i am running a netgear N router and a motorola surfboard modem - have many wireless devices running in the background etc. never had any issues with any other device or streaming hd movies etc. but again the airvana is very picky and everything needs to be constant and smooth with sending and receiving information -

Called Sprint retentions after the long day of Airvana tech and found out this gem - a newer model is already being pushed out in 10 days - rep saying its suppose to fix all these finicky issues they've had for so long quoting tech support thats all they do all day is help people try and figure out why its not connecting - so for all those suffering trying to find a quick solution it may just be the airvana has bugs like they all have and if your modem/router/the planets are not in specific alignment (aka - jitter between 0-5, packet dump less than 1% etc. etc. ) than you should have no problem but if your like me the average user with services from a cable company the stats will fluctuate all the time hence no allowing your airave/airvana to work properly -

Amazing how they expect the average person to use this thing - i actually felt like a tech after going through all the motions and language (ports, jitter, packets, pppoe, voip, etc.) anyway this thing has been flawed since it came out way back when (i should know) and another good quote to leave you with from retention's

Well i see here that you have 27 towers in your area in need of repair and upgrade, i am assuming they will be updating them to LTE soon - this maybe the reason why you have poor service in your area, the airvana was suppose to help you with that, but if that cannot connect i understand your frustrations, but we do have a newer unit coming out in 10days that is suppose to be a real plug and play, be more user friendly, no more bugs

The only thing i can say is thank god i got it free and no monthly charge - guess ill wait to try out the newer one
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Old July 10th, 2012, 03:04 PM   #371 (permalink)
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Default Try this before sending unit back and giving up all hope!!

In some kind of genius stroke of luck this actually worked!!!!

This maybe the fix of all fixes for those who think its your router or cable provider etc ... you may just have to enable your IPSEC, PPTP, L2TP through your routers admin page (192.XXX.X.X) click save and log out and reset your airvana through the pin hole!! - So far all in the green for past 24hrs (I do get the occasional flashing mobile light but it lasts maybe 30 sec and than connects again - during this process my signal does not drop out though - I am guessing its a normal process from time to time -

The Airvana does work - full bars, no more dropped or missed calls, and I dont have to stand outside my balcony to use the phone! Just in time to bc Sprints service is getting worse before it gets better with this LTE stuff (there are over 70 towers in my county that need updates - no wonder why so many people are complaining - my drop call count has never been so bad
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Old July 31st, 2012, 10:51 PM   #372 (permalink)
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Quote:
Originally Posted by ImpulsebuyerNy View Post
Not sure if this thread is still active but i just received my airave today at my door (this after sprint saying they were delayed by 4 weeks - more later on that) anyway some background Ive had every generation and only had one work for me - the problem with the old units the gps lock was very hard to come by even with the external antenna - fast fwd the Airvana as they are calling it now is just as bad - mine started and ended with the mobile light going amber but both gps and broadband locking solid green pretty quickly - i tried both the behind the router and the front of router techniques to no avail.

3 hrs on tech with Sprint and my Optimum modem to find out my modem is not up to par with the "Jitter" i was running about 20ms and the Airvana needs to be withing 0-5ms if i am not mistaken - anyway after A TON of tech run throughs and opening ports etc. that was the conclusion - i am running a netgear N router and a motorola surfboard modem - have many wireless devices running in the background etc. never had any issues with any other device or streaming hd movies etc. but again the airvana is very picky and everything needs to be constant and smooth with sending and receiving information -

Called Sprint retentions after the long day of Airvana tech and found out this gem - a newer model is already being pushed out in 10 days - rep saying its suppose to fix all these finicky issues they've had for so long quoting tech support thats all they do all day is help people try and figure out why its not connecting - so for all those suffering trying to find a quick solution it may just be the airvana has bugs like they all have and if your modem/router/the planets are not in specific alignment (aka - jitter between 0-5, packet dump less than 1% etc. etc. ) than you should have no problem but if your like me the average user with services from a cable company the stats will fluctuate all the time hence no allowing your airave/airvana to work properly -

Amazing how they expect the average person to use this thing - i actually felt like a tech after going through all the motions and language (ports, jitter, packets, pppoe, voip, etc.) anyway this thing has been flawed since it came out way back when (i should know) and another good quote to leave you with from retention's

Well i see here that you have 27 towers in your area in need of repair and upgrade, i am assuming they will be updating them to LTE soon - this maybe the reason why you have poor service in your area, the airvana was suppose to help you with that, but if that cannot connect i understand your frustrations, but we do have a newer unit coming out in 10days that is suppose to be a real plug and play, be more user friendly, no more bugs

The only thing i can say is thank god i got it free and no monthly charge - guess ill wait to try out the newer one
I wish I had gotten your Sprint reps. When I caled for help, all I got was a lot of bad attitude, demands that I mess up my home network and unnecessary nit-pickiness and a total stone wall when it came to talking on technical terms. Clearly the dolt-Napoleans that I got didn't know anything more than what they read off the script.
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Old August 1st, 2012, 06:39 AM   #373 (permalink)
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I am supposed to be getting one of these on the 3rd or at least that is what they said. I have yet to get an email saying it shipped. I just have one question. This thread starts with plugging in all kinds of crap. I have att for cable and Internet at home and my router is wireless. Is this going to cause a problem using this in my home?
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Old August 1st, 2012, 10:20 AM   #374 (permalink)
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I am supposed to be getting one of these on the 3rd or at least that is what they said. I have yet to get an email saying it shipped. I just have one question. This thread starts with plugging in all kinds of crap. I have att for cable and Internet at home and my router is wireless. Is this going to cause a problem using this in my home?
no.. it should be just fine.

the airrave device... is just be another device that plugs into your wireless router. it will be plugged in directly into the router with a Ethernet cable, to one of the available Ethernet plugs.

very simple.
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Old August 1st, 2012, 12:57 PM   #375 (permalink)
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Well here is hoping for the best. One more thing while i am here. I read on Sprint that you have to go into your phone and do *99 to get it to work on your phone. Have any of yall had to do that? I have not seen anyone here say anything about that. Any ideas?
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Old August 1st, 2012, 01:22 PM   #376 (permalink)
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Well here is hoping for the best. One more thing while i am here. I read on Sprint that you have to go into your phone and do *99 to get it to work on your phone. Have any of yall had to do that? I have not seen anyone here say anything about that. Any ideas?
Where on Sprint did you find that info? I don't see any mention of it in the user guide:
http://support.sprint.com/global/pdf/user_guides/samsung/airave/airave_by_sprint_ug.pdf

Didn't see it in the FAQ's either:
http://support.sprint.com/global/pdf/user_guides/samsung/airave/airave_by_sprint_faq.pdf
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Old August 1st, 2012, 03:10 PM   #377 (permalink)
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*99 just confirms if you are in airvana coverage or not. once the unit is active on your account and its locked into your broadband connection, there is nothing else you need to do.
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Old August 1st, 2012, 03:13 PM   #378 (permalink)
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Well here is hoping for the best. One more thing while i am here. I read on Sprint that you have to go into your phone and do *99 to get it to work on your phone. Have any of yall had to do that? I have not seen anyone here say anything about that. Any ideas?
I don't remember that at all..
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Old August 1st, 2012, 04:06 PM   #379 (permalink)
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*99 just confirms if you are in airvana coverage or not. once the unit is active on your account and its locked into your broadband connection, there is nothing else you need to do.
Thank you for califing that for me. The way some of the people on the sprint page were talking it was like they had to do that every time they came home cause it was not connecting and they were having to do that to force it to connect. here is were i saw them talking about it though. seems there are several threads on there that they mention something about this *99

Sprint Community: Lack of help with airave, no service in my house, ready to drop Sprint ASAP!
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Old August 4th, 2012, 07:14 PM   #380 (permalink)
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I got mine today. Zero issue hooking it up and so far so good. Have great signal in the house. On a down side is was out and about today and was trying to look something up real fast and my Internet as usual was hanging up. My wife pulls her phone out which is the same as mine and it worked great. Went on down to sprint and they did some testing on my evo lte and sure enough there was a problem and they ordered me a new phone. All this time I was blaming my lack luster service on them up grading the towers in my area. Once again sprint has taken care of me. Not thrilled with setting up a new phone since I had just gotten mine the way I wanted but I am happy that sprint is making sure I have the experience possible by giving me the airvana at no charge and exchanging out my phone on my tep.
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Old August 13th, 2012, 12:59 PM   #381 (permalink)
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Do you have the unit near a window or did you connect the GPS antenna to the cable and place it near a window so it can pick up the GPS satellite signals?

Mine came pre-activated and didn't work until I placed the GPS antenna near a window.

I have a good signal at home, but at work my office is in an area that blocks good signal reception. Sprint was kind enough to comp me the Airwave and monthly fee.

Works great! Sprint is a wonderful company and has always been good to me.

Edit: I received my Airave after calling Sprint Customer Care and explained the poor reception issue I was having at work and how I could not complete a call without dropping connection. After going through all the troubleshooting steps, they recommended the Airwave as a solution and offered to provide it free with no monthly fee (I never even had to ask). It may have helped that I've been with them over seven years and I always try to be cordial and kind when I speak to the representatives-I know how stressful their jobs must be because few people call in to say how much they love their phone or how much they are appreciated for providing support.


This is the same experience we've had as well. Long time customers - awful reception inside spouse's office, great reception in the parking lot. Sprint comped us the Airave as well as the monthly service. Spouse uses WiFi for data. We've had it for a couple of years now with no problems.
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Old October 11th, 2012, 09:39 PM   #382 (permalink)
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Ok. So I have the Airave 2.5 and am having an occasional issue with the GPS lock. 95% of the time, all the lights are green and I have no problems using it. About 2x-3x a day, the mobile and GPS lights blink red for about 15 seconds and then turn green again. My unit is next to a window and the GPS "block" is INSIDE the window's inner frame. (Yes, line of sight to the sky)

I thought GPS satellites were stationary.

Any ideas as to why this happens? I've never lost a call because of this.

(Sprint HTC EVO 4G LTE)

Setup: Modem, Airave, Router (Yes, I want it that way. I also have only my number allowed to access the Airave "whitelist" via the Sprint website)

Thanks!
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Old October 12th, 2012, 12:37 AM   #383 (permalink)
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could be in part due to sprint doing network upgrades in your area.

do you notice any delay when sending or receiving SMS messages?

putting the airvana in front of your router is really a waste of bandwidth. you are not gaining anything by that setup and you are causing more harm than good, just FYI.

I would also contact airvana support and have them look into this gps issue.
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Old October 12th, 2012, 08:13 AM   #384 (permalink)
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could be in part due to sprint doing network upgrades in your area.

do you notice any delay when sending or receiving SMS messages?

putting the airvana in front of your router is really a waste of bandwidth. you are not gaining anything by that setup and you are causing more harm than good, just FYI.

I hand't thought of the upgrades. They did mention when I got the Airave that they were doing work in the area as well.

Thanks for letting me know about the data usage but, I checked my data usage on Comcast and it is about the same since before I got the Airave. It uses about 15k/hr or 360K/day on standby (no calls or texts being used) and my internet on my computer moves the same as it did before I got the Airave. So, I'm not concerned at all about that. I have never come close to my limit on Comcast for data usage. Also, the call clarity is much better. I tried both ways and made a test call from PA to WA. The clarity was better between the modem and router. (4 computers on network, 2 running Prime95 constantly) The SMS was slower, with a noticeable delay, with it set up attached to the router. With it set up between the modem and router, there is no delay. Overall, for the last month, the Airave only added about 500MB to my data usage with calls and standby. Since the call quality is better (at least for me) and the data usage isn't a problem, I will leave it where it is. (Modem, Airave, Router)

How do I know when my phone or the Airave receives a pushed update?
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Old October 12th, 2012, 10:45 AM   #385 (permalink)
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you will not know if the airvana had received an update. there is nothing to alert one of this. I mean updates to the sprint network that could be causing issues with your service.

putting the airvana in front of your router is not giving you better phone quality vs putting it after the router. the only reason the airvana should be upstream before the router is if you were using VOIP with sprint. Since sprint does not at this time have VOIP service, you are not getting the benefits of QoS the airvana is hogging from your data.

I did not mean to say the unit will cause you to USE more data, it just prioritizes more bandwidth to the airvana and takes some away that you can put to good use downstream.

cellular voice calls, use very little bandwidth to encode, so you can have a gigabit bandwidth stream allocated to the airvana and you will not get any more better voice calls.

also "whitelisting" your number on the sprint page does not do anything, unless they have changed something within the last couple months. early on , especially with the first airave, one could whitelist certain numbers to use with it, but if others around would complain their service (sprint) was poor and sprint found out your unit was in the area, they would remove the whitelist from the equipment. with the second airvana, the whitelist was not reliable-for example, i would put only certain phones on the list, only to come back and see they were removed. but, they could have updated it...

i dont want to take this too far, if you are enjoying your setup the way it is, who am I to argue, I just want you to be aware its not doing anything better for your call quality, since the airvana only uses a certain amount for cellular voice calls but WILL HOG MORE bandwidth and it will sit unused...
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Old October 12th, 2012, 01:16 PM   #386 (permalink)
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could be in part due to sprint doing network upgrades in your area.

do you notice any delay when sending or receiving SMS messages?

putting the airvana in front of your router is really a waste of bandwidth. you are not gaining anything by that setup and you are causing more harm than good, just FYI.

I would also contact airvana support and have them look into this gps issue.
marc, just want to clarify for my own knowledge (and in "tech-for-dummies" terms). What you're saying is that, the airrave should be set up as such, correct:

modem>router>airrave

That's the most advantageous setup, right? Just want to be sure because that's how I was told by Sprint to set up (when Airrave first came out).
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Old October 12th, 2012, 01:24 PM   #387 (permalink)
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You are correct drex....
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Old October 12th, 2012, 01:50 PM   #388 (permalink)
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putting the airvana in front of your router is not giving you better phone quality vs putting it after the router. the only reason the airvana should be upstream before the router is if you were using VOIP with sprint. Since sprint does not at this time have VOIP service, you are not getting the benefits of QoS the airvana is hogging from your data.

I did not mean to say the unit will cause you to USE more data, it just prioritizes more bandwidth to the airvana and takes some away that you can put to good use downstream.

cellular voice calls, use very little bandwidth to encode, so you can have a gigabit bandwidth stream allocated to the airvana and you will not get any more better voice calls.

also "whitelisting" your number on the sprint page does not do anything, unless they have changed something within the last couple months. early on , especially with the first airave, one could whitelist certain numbers to use with it, but if others around would complain their service (sprint) was poor and sprint found out your unit was in the area, they would remove the whitelist from the equipment. with the second airvana, the whitelist was not reliable-for example, i would put only certain phones on the list, only to come back and see they were removed. but, they could have updated it...
Ok. However, according to VoIP, Google Voice Make Sprint Most Innovative US Carrier , Sprint introduced VOIP in 2011. I also have a separate number on my account for the Airave. Which is why it's $4 extra per month because I'm being charged government taxes and fees for a 2nd line. Also, in the documentation that comes with the Airave, it states that the Airave should be set up Modem, Airave, Router. The behind the router is an option. "It is not recommended to configure the Airave behind a personal router. Some users may want to use this configuration putting the Airave behind the router. This is possible but may result in stability issues for the Airave and voice quality issues" (Quoted from page 3 of the "Technical and Troubleshooting Guide, Sprint Airave 2.5) Again, I'm not at all worried about the data usage or bandwidth as I fly along just fine and didn't see a difference when I attached the unit. (I'm not trying to argue the point, I just want to make people aware of their options. Whatever you have done seems to work fine for you. )

I was told by the Airave Rep at Sprint that the whitelist is to only allow my phone number access to the Airave. (So other Sprint phones can't use it) I was told that the Airave will "ignore" other numbers attempting to locate a Sprint "tower" and not let them connect. On the plus side, the Airave doesn't really reach beyond the walls in my house anyway.
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Old October 12th, 2012, 05:45 PM   #389 (permalink)
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so you are not getting your unit for free? i pay no taxes or anything on the unit.

the documentation is for VOIP service that sprint DOES NOT OFFER. you are not using a VOIP service with the unit.. you are letting sprint route their calls and data through your comcast network. you are helping sprint by offloading your call traffic across your comcast cable.

since the airvana tech support cant troubleshoot other equipment thats connected to it, they recommend you put it before other devices. thats why. its not to give you better call quality, i have been using this service since at least 2008 and i can speak on experience that putting the airvana/airave unite behind the router will work best for the end user who only needs voice calls from sprint on their cellular phones.

all airvana/airave units have a number, thats how sprint sets up accounts. you cant use that number to make any calls to the device. when i had a mobile hotspot on my account, it had a number associated with it. you cant use it, its just for account purposes.

again, if you love your setup, thats awesome. I am just giving you my personal experience.

enjoy your service...
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Old October 12th, 2012, 07:21 PM   #390 (permalink)
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Ok. However, according to VoIP, Google Voice Make Sprint Most Innovative US Carrier , Sprint introduced VOIP in 2011. I also have a separate number on my account for the Airave. Which is why it's $4 extra per month because I'm being charged government taxes and fees for a 2nd line. Also, in the documentation that comes with the Airave, it states that the Airave should be set up Modem, Airave, Router. The behind the router is an option. "It is not recommended to configure the Airave behind a personal router. Some users may want to use this configuration putting the Airave behind the router. This is possible but may result in stability issues for the Airave and voice quality issues" (Quoted from page 3 of the "Technical and Troubleshooting Guide, Sprint Airave 2.5) Again, I'm not at all worried about the data usage or bandwidth as I fly along just fine and didn't see a difference when I attached the unit. (I'm not trying to argue the point, I just want to make people aware of their options. Whatever you have done seems to work fine for you. )

I was told by the Airave Rep at Sprint that the whitelist is to only allow my phone number access to the Airave. (So other Sprint phones can't use it) I was told that the Airave will "ignore" other numbers attempting to locate a Sprint "tower" and not let them connect. On the plus side, the Airave doesn't really reach beyond the walls in my house anyway.
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so you are not getting your unit for free? i pay no taxes or anything on the unit.

the documentation is for VOIP service that sprint DOES NOT OFFER. you are not using a VOIP service with the unit.. you are letting sprint route their calls and data through your comcast network. you are helping sprint by offloading your call traffic across your comcast cable.

since the airvana tech support cant troubleshoot other equipment thats connected to it, they recommend you put it before other devices. thats why. its not to give you better call quality, i have been using this service since at least 2008 and i can speak on experience that putting the airvana/airave unite behind the router will work best for the end user who only needs voice calls from sprint on their cellular phones.

all airvana/airave units have a number, thats how sprint sets up accounts. you cant use that number to make any calls to the device. when i had a mobile hotspot on my account, it had a number associated with it. you cant use it, its just for account purposes.

again, if you love your setup, thats awesome. I am just giving you my personal experience.

enjoy your service...
I have to second marctronixx on this, the only reason to be right off the modem is for VOIP which Sprint does not offer. The Airave is blocking out a large chunk of your internet bandwidth to reserve it for a VOIP which is not even available. This is a feature of the Airave that Samsung builds in and as far as I know is permanent, the only way to defeat it is to put it behind the router.

I noticed a sizable improvement in the internet at our shop when switching it to behind the router. We were using Clear, and surprisingly had a good connection but the tower was visible out our front door.
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Old October 12th, 2012, 08:21 PM   #391 (permalink)
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so you are not getting your unit for free? i pay no taxes or anything on the unit.

the documentation is for VOIP service that sprint DOES NOT OFFER. you are not using a VOIP service with the unit.. you are letting sprint route their calls and data through your comcast network. you are helping sprint by offloading your call traffic across your comcast cable.

since the airvana tech support cant troubleshoot other equipment thats connected to it, they recommend you put it before other devices. thats why. its not to give you better call quality, i have been using this service since at least 2008 and i can speak on experience that putting the airvana/airave unite behind the router will work best for the end user who only needs voice calls from sprint on their cellular phones.

all airvana/airave units have a number, thats how sprint sets up accounts. you cant use that number to make any calls to the device. when i had a mobile hotspot on my account, it had a number associated with it. you cant use it, its just for account purposes.

again, if you love your setup, thats awesome. I am just giving you my personal experience.

enjoy your service...
I received the unit free of charge, but they say I have to pay $4/month in federal taxes because of the "2nd line" But, I'm willing to for better coverage. (Versus the practically non-existent coverage I had before in my house)

And, apparently Sprint does offer VOIP services but only to business accounts at this time. Sprint Business - VoIP

Also, and I'm not sure why they had me do this, but the last time I was on the phone with an Airave tech, they had me go to a VOIP speed test website. I'm using the Airave 2.5 and there was some talk about VOIP support back in 2010 for this unit
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Old October 12th, 2012, 10:54 PM   #392 (permalink)
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the unit supports voip sure. sprint has voip services (as does ATT verizon i believe), but it uses different equipment. what you have is JUST for cellular. you are not paying for voip service. they probably had you go to a voip site because its in their notes to do so.

we can go round and round the berry bush , however if you are satisfied with your system then great. I simply dont want you to have mis-information about what the unit is and does.

i dont pay anything at all for the unit. its zero. im not sure what number you are paying for, but the number assigned to the unit is not a number you can call to the unit.
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Old October 13th, 2012, 03:49 PM   #393 (permalink)
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the unit supports voip sure. sprint has voip services (as does ATT verizon i believe), but it uses different equipment. what you have is JUST for cellular. you are not paying for voip service. they probably had you go to a voip site because its in their notes to do so.

we can go round and round the berry bush , however if you are satisfied with your system then great. I simply dont want you to have mis-information about what the unit is and does.

i dont pay anything at all for the unit. its zero. im not sure what number you are paying for, but the number assigned to the unit is not a number you can call to the unit.
Gottcha. Thanks! They make it sound like it is when you call to get one.

I did try to call the number that Sprint assigned to the unit as listed when I log into Sprint's website. "The user you are trying to reach is not available at this time" is the recorded message I get. That makes me wonder why I'm getting charged and you aren't.
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Old October 13th, 2012, 09:00 PM   #394 (permalink)
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no one should get charged for the "number". think of it as an account number assigned to your airvana.... thats all it is.

some people ARE being charged for the unit. Lets say I live in a good sprint coverage area but in my basement, i get poor coverage. so i can lease this equipment to get better coverage there.

some people dont have good coverage AT ALL. sprint confirmed this one way or the other and they offered this service free of charge.
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Old October 14th, 2012, 04:32 PM   #395 (permalink)
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no one should get charged for the "number". think of it as an account number assigned to your airvana.... thats all it is.

some people ARE being charged for the unit. Lets say I live in a good sprint coverage area but in my basement, i get poor coverage. so i can lease this equipment to get better coverage there.

some people dont have good coverage AT ALL. sprint confirmed this one way or the other and they offered this service free of charge.
I was one of the people that got it for free because I only had 1 bar in my house and 2 if I went outside. But, for some reason, they still charge me the $4/month for it. According to Sprint, I'm being charge federal taxes for "a second phone line on your account." I agree that I shouldn't have to pay $4/month extra because they couldn't be bothered to have decent service in my area. I'm less than a mile from an expressway just outside of Philly (which I have great coverage on) and I'm not in a valley either.
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Old October 14th, 2012, 07:39 PM   #396 (permalink)
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each person's situation is different with sprint, so maybe you have something special to your plan that i dont. I am not really sure.

what i do know, and others also in this thread if you search, is that if you received this for free from sprint, you should not have to pay anything for it.
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Old October 14th, 2012, 08:26 PM   #397 (permalink)
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Sprint made me pay $100+ for the device but no monthly fee. Guess I would rather pay once upfront than every month for life. I have no service inside and maybe 1 bar outside if you walk around to find the right spot. Since I have no neighbors I cranked up the power so it works nice for about 100+ feet away but it does kill visitors phones sometimes.
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Old October 19th, 2012, 10:32 PM   #398 (permalink)
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How do you crank up the power?
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Old October 20th, 2012, 01:41 AM   #399 (permalink)
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there is a page on your sprint account that gives you the option to whitelist certain numbers and also you can change the power level.
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Old October 20th, 2012, 09:04 AM   #400 (permalink)
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My wife uses the Airave for her Sprint iPhone4S. Without it, she is constantly dropping calls. It started giving us issues with our internet so we unplugged it. I noticed that my Verizon Motorola Droid Razr Maxx instantly went up to full bars. Does the Airave impede the signal on other carriers devices?
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