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Old January 19th, 2012, 10:59 AM   #1 (permalink)
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Default Sprint changing Family Plan discount again

Pretty sure this hasn't been posted here yet.

Just saw this thread at slickdeals.net this morning:
SPRINT Changing T&C again (Feb2012) - Get out of Contract ETF free - Slickdeals.net?

Basically, Sprint is changing the Unlimited Family Plan from $129.99 for the 1st line and $0.00 for the 2nd to $110 for the 1st and $19.99 for the second. Any discount you have will apply only to the 1st line. For example, I get a 23% discount through my employer. Currently, $129.99-23%=$100.09/mo. Starting in February, that will be $110-23%=$84.70+$19.99=$104.69/mo. So, I will be paying an extra $4.60/mo (not including what I'm sure will be slightly more in taxes/fees based off of the new rate).

Here's a scan of an internal document sent to Sprint Reps (link available in above thread):
http://www.sprintfeed.com/wp-content/uploads/2011/12/SprintDiscountfi.png

The only notice anyone's gotten of this is on paper statements or on the pdf version of the bill available online. No email, no mail, no notice in the Message Center in my account. Trying to sneak this in, Sprint?

Currently, I can't even pull up a pdf version of my bill to see this notification, which is pissing me off. My contract's up in May, but I haven't decided just what to do yet.

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Old January 19th, 2012, 11:26 AM   #2 (permalink)
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This is the one time I will actually entertain moving to another carrier. Sprint is just slowly and steadily adding too many fees. They try to be slick about it by doing it every three months or so.
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Old January 19th, 2012, 12:23 PM   #3 (permalink)
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My wife terminated her prior Sprint contract early so she could go from the buggy Samsung Epic 4G to the iPhone4S. I added her under my contract (on a 450 family plan) since my work gives an extra 10 percent discount compare to hers.

I already had to cancel my Sprint Insurance due to Sprint surcharges jumping by $2 each month.

Thanks for the heads up.
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Old January 19th, 2012, 12:40 PM   #4 (permalink)
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This is the one time I will actually entertain moving to another carrier. Sprint is just slowly and steadily adding too many fees. They try to be slick about it by doing it every three months or so.
Agreed. If they keep inching closer to Verizon's pricepoint, I might as well have Verizon.
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Old January 20th, 2012, 03:04 AM   #5 (permalink)
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Agreed. If they keep inching closer to Verizon's pricepoint, I might as well have Verizon.
They are already within a few bucks of each other price wise, but AT&T and Verizon completely crush you with data fees that it freaking sucks all to hell.

With this change I was considering AT&T but their data fees are so damn bad that they just aren't viable for me.
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Old January 20th, 2012, 07:16 AM   #6 (permalink)
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Agreed. If they keep inching closer to Verizon's pricepoint, I might as well have Verizon.

Already switched dude.... And while there is no unlimited data, and they are expensive, VZW is a whole lot better. Between their glut of awesome phone choices, and the fact that (at least for me) they have a working lte network, the choice was made simple. I was lucky to get in when they were doubling data so the hurt was not quite so much....lol.
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Old January 20th, 2012, 01:27 PM   #7 (permalink)
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Is this one of those things that could enable you to get or of your contract early?
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Old January 20th, 2012, 04:00 PM   #8 (permalink)
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Is this one of those things that could enable you to get or of your contract early?
It's worked for a lot of posters over at slickdeals. I myself would try for a statement credit, but I'd probably end up ETF-free and with 30 days to find new, more expensive, service.
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Old January 20th, 2012, 07:05 PM   #9 (permalink)
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It's worked for a lot of posters over at slickdeals. I myself would try for a statement credit, but I'd probably end up ETF-free and with 30 days to find new, more expensive, service.
Yeah thats the problem, you have to be willing to jump ship.
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Old January 20th, 2012, 07:11 PM   #10 (permalink)
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I have stayed with Sprint because of there unlimited data plan. I pay the extra $30 a month for tethering, but now that it is now capped at 5gb, big Red is looking more and more attractive. At least with Verizon, I will have great coverage. I will have to drop my insurance with Sprint to compensate for this price hike. Time to do some number crunching to find the best deal outside of Sprints service.
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Old January 20th, 2012, 07:56 PM   #11 (permalink)
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I have stayed with Sprint because of there unlimited data plan. I pay the extra $30 a month for tethering, but now that it is now capped at 5gb, big Red is looking more and more attractive. At least with Verizon, I will have great coverage. I will have to drop my insurance with Sprint to compensate for this price hike. Time to do some number crunching to find the best deal outside of Sprints service.
Indeed. This network vision had better be spectacular, or else they might lose this customer of 7 years =/
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Old January 21st, 2012, 07:42 AM   #12 (permalink)
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Does anyone know how this will effect lines 3-5? If they are lowering the first line and charge 19.99 for the second line will that include lines 3-5 or will you still have to pay an additonal 19.99 for those lines? I ask because I am going to have to add a third line soon and that would actually work out great if that included the extra lines.

Also reading this made me check my bill and I noticed that my employer discount went from 15% to 16%.
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Old January 21st, 2012, 08:03 AM   #13 (permalink)
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I will just go pre paid, forget mobile data all together, and count on wifi.

I got by for years without it before...
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Old January 23rd, 2012, 11:40 AM   #14 (permalink)
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Originally Posted by jallp82 View Post
Does anyone know how this will effect lines 3-5? If they are lowering the first line and charge 19.99 for the second line will that include lines 3-5 or will you still have to pay an additonal 19.99 for those lines? I ask because I am going to have to add a third line soon and that would actually work out great if that included the extra lines.

Also reading this made me check my bill and I noticed that my employer discount went from 15% to 16%.
This only affects how lines 1 and 2 are charged, lines 3 and up won't be affected.
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Old January 25th, 2012, 12:16 AM   #15 (permalink)
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I'm not really willing to jump ship just yet, but we have all of February at least to figure out what we want to do, so we'll see. Maybe I'll do a white Galaxy Nexus on Verizon on my parents' plan, we'll see.
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Old January 25th, 2012, 01:11 AM   #16 (permalink)
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so, worst case scenario, this will increase the bill 5 or 6 bucks?... regardless if you have 2 lines or 5. my bill last month was 156.xx for 3 lines (tax and fees included)... so, $161 for three lines still cant be beat.
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Old January 25th, 2012, 09:01 AM   #17 (permalink)
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so, worst case scenario, this will increase the bill 5 or 6 bucks?... regardless if you have 2 lines or 5. my bill last month was 156.xx for 3 lines (tax and fees included)... so, $161 for three lines still cant be beat.
That's damn hard to beat. Any other carrier would prob run you close to $200 for the same services.

I've been with Sprint for the last 5 1/2 years. It is not exactly a secret these days that the service isn't that great, but I'm willing to stick it out. I'm probably one of the minority folks actually curious to see how Network Vision will pan out. I like what they are offering, and I personally like Sprint being the underdog in the fight against VZW and AT&T. Unfortunately for the customers (ourselves), we have to deal with a few rate spikes along the way so that they can compete with these big dog companies.
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Old January 26th, 2012, 12:48 PM   #18 (permalink)
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For five lines, I am paying $264 per month. That includes insurance on two phones and my 15% government discount. I am still a pretty happy camper. I have a friend who works for Verizon who has been trying to get me to switch and no matter how she works the numbers, she can't even come close for five lines.
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Old January 26th, 2012, 02:27 PM   #19 (permalink)
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For five lines, I am paying $264 per month. That includes insurance on two phones and my 15% government discount. I am still a pretty happy camper. I have a friend who works for Verizon who has been trying to get me to switch and no matter how she works the numbers, she can't even come close for five lines.
Good grief. 5 lines is a hell of a lot lol.
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Old January 28th, 2012, 09:58 PM   #20 (permalink)
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Does anyone know the last day that we'll be able to get out of our contracts because of this change? I may get a Galaxy Note on AT&T sans voice.
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Old January 30th, 2012, 12:59 AM   #21 (permalink)
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Does anyone know the last day that we'll be able to get out of our contracts because of this change? I may get a Galaxy Note on AT&T sans voice.

I was told by a retentions rep that you have 45 days from the date of your bill that the change actually goes into effect. So for me my bill closes on the 9th of Feb. So the new rate takes effect on the 10th, so its 45 days from Feb 10th for me to cancel ETF free.
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Old February 1st, 2012, 12:37 PM   #22 (permalink)
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So I'm just looking at my phone bill showing the new 110 for the shared plan and 19.99 for lines 2-5. If that's the case then anyone who has more than 2 lines is actually saving $20. I only have 2 right now so I'm just assuming.

Edit:

So I have never had more than 2 line so I always thought the $19.99 was for lines 3-5 as written not $19.99 for "each individual line 3-5"

So just ignore what I though

They do need to add "per line" to that



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Old February 1st, 2012, 03:02 PM   #23 (permalink)
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So I'm just looking at my phone bill showing the new 110 for the shared plan and 19.99 for lines 2-5. If that's the case then anyone who has more than 2 lines is actually saving $20. I only have 2 right now so I'm just assuming.

Edit:

So I have never had more than 2 line so I always thought the $19.99 was for lines 3-5 as written not $19.99 for "each individual line 3-5"

So just ignore what I though

They do need to add "per line" to that




It is actually the same price if you don't have a corporate discount. But if you have a discount than you are actually going to be paying more, depending on how much your percentage off is.
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Old February 1st, 2012, 05:23 PM   #24 (permalink)
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So will I be able to get out of my contract and go month to month or will we have to leave Sprint? I don't wanna upset my lady.
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Old February 1st, 2012, 05:33 PM   #25 (permalink)
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So will I be able to get out of my contract and go month to month or will we have to leave Sprint? I don't wanna upset my lady.

Yes, you can get out of your contract with out the ETF, BUT, you will have to cancel your line or lines and leave sprint. But you actually have the option to cancel only the lines you want and not all. So I have 4 lines but I want only 1 canceled. they are canceling only that line and the others are still active but still on contract though.
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Old February 1st, 2012, 08:21 PM   #26 (permalink)
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This might help someone save some dough.

Sprint Offers $100 Promo To Keep Upgrade Eligible Customers From Saying Goodbye
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Old February 1st, 2012, 10:13 PM   #27 (permalink)
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Sprint usually offers $50 to customers who have completed their contract to renew it for another 2 years. For Sprint it makes sense to give an additional $50 to lock a customer for a minimum of 24*$80 = $1920.

The next two years, and especially the next 6-9 months, are going to be rocky at Sprint.
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Old February 2nd, 2012, 06:42 AM   #28 (permalink)
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Well, I did it. I called yesterday and asked to cancel my contract without ETF because of the contract change on the January bill. The Sprint Rep was very nice, he asked that for a $50 credit, would I reconsider and I declined.

They let me know that I had to the end of the billing cycle to port my numbers, which I did last night. For the most part, a painless process.
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Old February 2nd, 2012, 08:36 AM   #29 (permalink)
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Well, I did it. I called yesterday and asked to cancel my contract without ETF because of the contract change on the January bill. The Sprint Rep was very nice, he asked that for a $50 credit, would I reconsider and I declined.

They let me know that I had to the end of the billing cycle to port my numbers, which I did last night. For the most part, a painless process.
Where'd you go, and what are you paying?
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Old February 2nd, 2012, 10:36 AM   #30 (permalink)
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I went to Verizon. The only reason I did was I found out my wife gets a 22% discount, well that and their network here is amazing fast. LTE speeds of 20Mbps.

I actually have LTE coverage at my house, were with Sprint I barely had a 3g signal at all, forget the WiMax, that was no where to be found.

As far as price, initially, it was about $5 less than what I was paying at Sprint, with discounts, but I decided to get the 7GB shared phone/tethering plan which is $20 more than the 5GB plan. I really need the Mobile Hotspot feature for my work.
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Old February 4th, 2012, 07:25 AM   #31 (permalink)
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Yes, you can get out of your contract with out the ETF, BUT, you will have to cancel your line or lines and leave sprint. But you actually have the option to cancel only the lines you want and not all. So I have 4 lines but I want only 1 canceled. they are canceling only that line and the others are still active but still on contract though.
Thanks for the heads up. I'm still weighing about my options here.
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Old February 19th, 2012, 01:49 PM   #32 (permalink)
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Default Change In Discount Program: When's Deadline For Cancelling?

I'm looking to take advantage of this and GTFO. Anybody know when's the latest I can pull it off?
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Old February 19th, 2012, 06:23 PM   #33 (permalink)
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Which change are you referring to?
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Old February 19th, 2012, 09:03 PM   #34 (permalink)
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Which change are you referring to?
This. Are you talking about the customer retention promotion Sprint is running? Any program discount you use will lock you in to a 2-year contract.
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Old February 19th, 2012, 09:16 PM   #35 (permalink)
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This. Are you talking about the customer retention promotion Sprint is running? Any program discount you use will lock you in to a 2-year contract.
I believe he is referring to the change Sprint made on corporate discounts.
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Old February 19th, 2012, 09:32 PM   #36 (permalink)
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here is the thread on it.. try post #21

Sprint changing Family Plan discount again
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Old February 19th, 2012, 11:06 PM   #37 (permalink)
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here is the thread on it.. try post #21

Sprint changing Family Plan discount again

If this is what three OP was referring to, than you have 45 days from the date of your Billing cycle in Feb. to cancel ETF free.
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Old February 20th, 2012, 11:44 AM   #38 (permalink)
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I see it now, sorry about that!
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Old February 23rd, 2012, 03:43 PM   #39 (permalink)
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Thanks to you guys' help I just got out of my Sprint contract with no fees and went to AT&T for the Galaxy Note. I am likely to come back once LTE is rolled out and Sprint has a similar device. Keep enjoying that unlimited data guys!
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Old February 23rd, 2012, 11:32 PM   #40 (permalink)
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Thanks to you guys' help I just got out of my Sprint contract with no fees and went to AT&T for the Galaxy Note. I am likely to come back once LTE is rolled out and Sprint has a similar device. Keep enjoying that unlimited data guys!
i'm thinking about doing the exact same thing. how do you like the note? i've played with it and love the size. just wanna hear some opinions from a new owner. thanks in advance!
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Old February 28th, 2012, 03:24 PM   #41 (permalink)
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I went through the cancellation process based on this change. I finally just got my last bill and adjustment eliminating the ETFs. This process worked for me.
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Old February 29th, 2012, 11:51 AM   #42 (permalink)
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And I just paid my new bill last night. It's about $4.80 more than before.
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Old March 5th, 2012, 12:39 AM   #43 (permalink)
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I just learnt about this a week ago. Lucky for me I only have two lines on my account. After spoken to one of their sales rep, I found out that I will be paying the same amount as I did before. The $129 - $19 = $110. And the $19 that was taken off is now added onto the second line, so basically I'm still paying the same amount. If you want a third or forth line, that would be an extra $20.

These carriers are going to milk us out of every penny we have.
Ps. I don't see a difference going to a different carrier, cause they aren't any better about charging their customers. Plus, Sprint will work with you on a applicable payment plan.
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Old March 5th, 2012, 07:59 AM   #44 (permalink)
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These carriers are going to milk us out of every penny we have. Ps. I don't see a difference going to a different carrier, cause they aren't any better about charging their customers. Plus, Sprint will work with you on a applicable payment plan.
Neither do I see any point in switching. Surely our data service is piss poor right now, but it will improve in due time. I see no reason to switch to another provider that will charge me more, give me less, but provide only a slight increase in services across the board.
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Old March 5th, 2012, 11:47 AM   #45 (permalink)
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I just learnt about this a week ago. Lucky for me I only have two lines on my account. After spoken to one of their sales rep, I found out that I will be paying the same amount as I did before. The $129 - $19 = $110. And the $19 that was taken off is now added onto the second line, so basically I'm still paying the same amount. If you want a third or forth line, that would be an extra $20.
You are right that you are still paying the same amount, but anyone that gets a discount on their service is now paying more for the same service because their discount in now based off $110 rather than the full $129. For me I'm paying about $5 more because of this change.
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Old March 5th, 2012, 01:16 PM   #46 (permalink)
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For me I'm paying about $5 more because of this change.
Likewise. It sucks, but I'm not gonna cry over $5.
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Old March 5th, 2012, 01:38 PM   #47 (permalink)
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Likewise. It sucks, but I'm gonna cry over $5.
Yeah, I feel you on that. But like probably 99% of the people its about the principle of the fact that they are doing this and squeezing more money out of us. It's just ridiculous.
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Old March 5th, 2012, 09:00 PM   #48 (permalink)
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Yeah, I feel you on that. But like probably 99% of the people its about the principle of the fact that they are doing this and squeezing more money out of us. It's just ridiculous.
I can't disagree there, but it would be no different on another carrier. That's just the realistic approach. You pay more on the others and get less. Simple math. My bill is $5 more, but still about $30-40 cheaper than any similar plan on AT&T and VZW. I don't blame people for jumping ship. It is very understandable, but make your choice and move on. Don't keep coming back to stir the pot because you're a disgruntled ex-customer. It lacks class.
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Old March 8th, 2012, 02:25 PM   #49 (permalink)
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As a long term Sprint customer, I can tell you we can't wait to get rid of all 5 phones that we have. We have the worst phone service I've ever seen.

I have contacted Sprint numerous times regarding this issue. They suggested some sort of airwave device for our home (that came with a 2 yr contract, I don't think so). I tried to explain that it's NOT just in our home that the phones aren't working. Four of them are the same phone, the one in CA is different. As well, the discount I was getting through my employer for Sprint has gone down about 5%? The discount with Verizon is still at 22%. I don't get it? The phones are really bad, the service even worse. I found out that it will cost me $50 to cancel each phone so this is what we are working on right now. The icing on the cake for me was when Sprint deleted my hubby's upgrade that he was due last November for no reason? Also, as a NEW Sprint customer, an I Phone cost is $199.99. If you are a CURRENT Sprint customer (of 10 yrs here) that same phone is $649!!!! Since my son was wanting an I-Phone...this issue blew us away. I even phoned and complained about it...Sprint's response.."sorry about your luck". Ok...so service works about 40% of the time, my discount has gone down, and I have to pay 3 times what a new customer would pay for a phone...PLUS my upgrade that was due was taken away. WAY TO GO Sprint....you have the best customer service I've ever seen.

We are all looking forward to actually having phones that work. I'm willing to pay more to actually have good service. One of our best friends is a Verizon manager. He can be sitting in our living room with a full set of bars on his phone...we have 1. I'm so sick of Sprint....

I'm going to check on this change that was made...maybe I'm not too late so I won't have to pay these fees.
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Old March 9th, 2012, 08:42 AM   #50 (permalink)
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As a long term Sprint customer, I can tell you we can't wait to get rid of all 5 phones that we have. We have the worst phone service I've ever seen.

I have contacted Sprint numerous times regarding this issue. They suggested some sort of airwave device for our home (that came with a 2 yr contract, I don't think so). I tried to explain that it's NOT just in our home that the phones aren't working. Four of them are the same phone, the one in CA is different. As well, the discount I was getting through my employer for Sprint has gone down about 5%? The discount with Verizon is still at 22%. I don't get it? The phones are really bad, the service even worse. I found out that it will cost me $50 to cancel each phone so this is what we are working on right now. The icing on the cake for me was when Sprint deleted my hubby's upgrade that he was due last November for no reason? Also, as a NEW Sprint customer, an I Phone cost is $199.99. If you are a CURRENT Sprint customer (of 10 yrs here) that same phone is $649!!!! Since my son was wanting an I-Phone...this issue blew us away. I even phoned and complained about it...Sprint's response.."sorry about your luck". Ok...so service works about 40% of the time, my discount has gone down, and I have to pay 3 times what a new customer would pay for a phone...PLUS my upgrade that was due was taken away. WAY TO GO Sprint....you have the best customer service I've ever seen.

We are all looking forward to actually having phones that work. I'm willing to pay more to actually have good service. One of our best friends is a Verizon manager. He can be sitting in our living room with a full set of bars on his phone...we have 1. I'm so sick of Sprint....

I'm going to check on this change that was made...maybe I'm not too late so I won't have to pay these fees.
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