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Old February 24th, 2012, 09:18 AM   #51 (permalink)
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Did some speedtests and here were my results. I have seen upwards of 15 down on some occasions w/ WiMAX, but in this instance it was slightly above 10. My 3G wasn't that great, but I always tend to have a low ping which is nice.




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Old June 2nd, 2012, 10:31 PM   #52 (permalink)
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Default [Sprint] Upset that I have not been able to use 4G in my area

I have had my EVO for 2 years now, and never got to experience 4G in my local area (Omaha, Nebraska). When I ditch my HTC Touch Pro 2 to go to the EVO, the Sprint store I purchased it from told me Omaha was due to get 4G (wimax) within a few months. Fast Forward two years and now that I am thinking about getting the EVO LTE, I probably wont get to experience 4G LTE for another 2 years. All my friends/Co-Workers/Family have Verizon and are rocking 4G LTE in Omaha. If I was not on a Sero plan and Verizon has unlimited data plans, I would jump in a second.
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Old June 2nd, 2012, 11:04 PM   #53 (permalink)
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I know what ya mean. I've had my EVO for almost a year now. When my husband and I bought our phone they said 4g was going to be coming to us soon. I live in Lansing, MI, to use 4g usually we have to go to a bigger city sometimes we pick it up but it's not very often that we do. I don't think I have ever used my 4g, by the time I'm able to upgrade I hope Sprint has the whole LTE thing figured out by then and is in my area.
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Old June 2nd, 2012, 11:34 PM   #54 (permalink)
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Personally, 4G is a big waste of battery for me. Yes, its a faster data connection, but I could (and do) easily go without it just fine.

What do you need that fast of a connection for? Is waiting 20 more seconds for angry birds to download really gonna grind your gears that much?

I will be in one of the first 4G LTE areas that are rolling out, but I want to upgrade my EVO phone for the improved processing power, and couldn't care less about 4G.


You also have to keep in mind that sprint is basically broke. So when it started to become clear to them that this whole WIMAX thing wasnt gonig to work out I don't really blame them for putting a halt to WIMAX and focusing on getting LTE rolled out
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Old June 3rd, 2012, 12:43 AM   #55 (permalink)
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If it makes you feel better, sprints 4G maps have shown my house to have 4G for at least a year and a half, and have yet to connect to 4G once in my city.
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Old June 3rd, 2012, 05:47 AM   #56 (permalink)
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I feel your pain.. HaHa...
thank Goodness for Network Vision!

PS.


I lust did a speed test and got over 1.7Mbps down and about 500Kbps up... I'm in north PHX
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Old June 3rd, 2012, 06:05 AM   #57 (permalink)
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Still horrible here.
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Old June 7th, 2012, 01:51 PM   #58 (permalink)
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i share your pain.

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Old July 9th, 2012, 10:54 AM   #59 (permalink)
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Default slow internet based apps(facebook)/slow internet

my phone has been getting slower and slower with anything that has to do with the internet. has anyone else came across this? i can barely load facebook now, and web pages take forever to load. has sprint stopped supporting their 3g network?
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Old July 9th, 2012, 01:09 PM   #60 (permalink)
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hi,

more info is needed:

1. are you rooted
2. what carrier are you on?
3. is this your first handset?
4. have you installed any apps or uninstalled any apps prior to this issue?
5. are you using WIFI or cellular?
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Old July 9th, 2012, 01:24 PM   #61 (permalink)
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1. not rooted-but thinking about it, just need to find the time
2. Sprint
3. Second handset
4. no new apps
5. cellular-mostly 3g

thanks for any help.
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Old July 9th, 2012, 02:06 PM   #62 (permalink)
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Originally Posted by topher_csr View Post
my phone has been getting slower and slower with anything that has to do with the internet. has anyone else came across this? i can barely load facebook now, and web pages take forever to load. has sprint stopped supporting their 3g network?
My husband has this phone with Sprint, and he says that the only time the data/network isn't running painfully slow is in the middle of the night.
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Old July 9th, 2012, 07:42 PM   #63 (permalink)
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could be slow speeds in your area due to the LTE build out. I would contact sprint and give them your zip code and let them see if your area is being affected by the build out.
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Old July 10th, 2012, 11:39 AM   #64 (permalink)
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my phone has been getting slower and slower with anything that has to do with the internet. has anyone else came across this? i can barely load facebook now, and web pages take forever to load. has sprint stopped supporting their 3g network?
I'm getting the same problem as well using 3g. 4g seems to be the same. I think Sprint is about to turn on their enhanced 3g and 4g Lte networks in selected cities. Either that are their 3g speeds has gotten worse.
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Old July 10th, 2012, 12:59 PM   #65 (permalink)
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Sprint 3G has always been terrible. I only use it if I absolutely have to.
Even then, I'll try and wait til I'm near a WiFi spot
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Old July 11th, 2012, 01:09 PM   #66 (permalink)
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Sprint's 3G is absolutely abysmal. It isn't even usable, in my opinion. In some places it's worse than others. It was never "great", but it is certainly worse since the iPhone came to Sprint, along with I'm sure many many additional phones that require a data plan other than iPhones using up all the bandwidth.
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Old July 12th, 2012, 07:31 AM   #67 (permalink)
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I moved to sprint for the unlimited data and got the 4G phone since Wilmington has 4G service... In the 1.5 years I have never been able to get more than a fleeting 4G signal while driving in the car. It lasts for almost 3 minutes usually! I had horrible service at home so they gave me a free AirRave. So the phone just about works perfectly at home and I use almost 4 Gigs of Data each month, so I will be disgruntled but stay for now...

There is nothing comparable for me to hop too. I am considering not using my upgrade in Feb so I don't extend out my contract though... Can't hurt to keep options open
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Old July 12th, 2012, 08:19 PM   #68 (permalink)
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First of all I don't subscribe to the massive advertising hype that says over and over and over that getting insanely "fast" network "speeds" (the last time I checked, c is the same no matter the brand) is a life-or-death matter. I've been satisfied with Sprint's data rates in general. Even when my MicroTAC's 19.2 kbps serial modem adapter was put to use when my phone service went out, that was roughly 2/3rds of the ~30 kbps that my dial-up modem gave me back before DSL arrived in my neighborhood.

The thing is that I just don't download the huge files to my phone, or do anything that really calls for extreme throughput. I know people who browse content-rich websites all day long on their phones' tiny screens, and I think they're daffy.

I've been quite satisfied with Sprint's EVDO Rel.0 and Rev.A data devices when I used them. Of course I chose the Sierra Wireless models that have the all-important antenna jack. It would be foolish to try to use the tiny radios from inside cars without a proper rooftop antenna. That's just common sense.

There's no denying that Sprint's big folly was to go all-in on WiMAX instead of building out their CDMA2000 plant. To be fair, everybody was drubbing WiMAX as the heir apparent to the mobile data crown. Sometimes the best choice just doesn't win. That doesn't explain the on again, off again relationship with WiMAX partner Clearwire or cutting their losses when it became apparent that WiMAX couldn't meet its claims.

Here in Madison our home-town ILEC, TDS, has been trying to make its WiMAX plant work, and finally gave up a few months ago. One interesting thing I noticed was that they insisted that their WiMAX customers use rooftop antennas. Not on their cars, on their houses! Apparently the 802.11 version that was made from the ground up for high speeds (as in cars on a highway) couldn't cut it at 0 MPH. Sprint must have known that, but wasted at least three years while the competition moved to OOB technology, if only to keep up with the CDMA providers' EVDO data rates.

Now that cellphone data use has exploded, the unlimited (in-band) channel assignment to data streams that made EVDO king in the '00s has Sprint scrambling to add capacity (and no doubt to sometimes throttle) their now-obsolete in-band data service that they can't give up because successful WiMAX users are few and far between. Yes, Sprint has been in a pickle, and for way too long. And there's no end in sight.

The problem is spectrum. On one hand, Sprint/Clearwire's data frequencies in a nice big chunk, that should give them an enviable advantage, and might have given them a jump on the competition. On the other, we have Clearwire. As David Bowie put it "I'm stuck with a valuable friend". Sprint can't repurpose that prime bandwidth to LTE because Clearwire is still using them for WiMAX. Sprint can't afford to pay off Clearwire, which is what they are hoping for. And they have nothing to lose because they're moribund as it stands. Boy, wouldn't it be great if some bank would open up its big fat wallet and invest on what could be a great comeback!

A lot of Sprint's competition is heavily invested in LTE, and have some of it up working now. But they're heavily invested in some very costly 700MHz spectrum licenses that I believe are going to cause all kinds of problems when it comes to trying to fit a very long wavelength in PCS phone dimensions into those tiny PCS phones. I predict that early adopters of the new 700MHz phones will suffer from some pretty severe reception problems. The 700MHz licensees will probably try to kludge up a fix, and then end up dumping their 700MHz band licenses at fire sale prices to the fixed terrestrial wireless data providers.

Some smart investor could make a bundle by making Sprint the first all-IP cellular provider, using LTE and VoIP for data and telephony. That would be fitting, since the original Sprint company was the first long distance company (remember them?) to go all-digital.
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Old July 15th, 2012, 07:59 PM   #69 (permalink)
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I don't know what to do. We recently switched to Sprint and the 3G speeds are shockingly slow. I can't download anything from the play store and I can't watch any video. I'm also having weird issues with my radio/cell reception so Sprint wants me to take it to the local repair shop and have them give it the once over.

I like what they stand for, the fact that they are green and eco friendly and the fact that they recently got the investment funds needed to complete Network Vision by the end of 2013.

We were with VZW but my husbands phone was stolen during a medical emergency and they would do NOTHING to help, even though we were tracking the phone with Google Latitude. So we either pay hundreds of dollars to replace my husbands phone as the old one that he's currently using is dying. Or, we both get new Galazy S3's for a few hundred bucks after all the promos they have going on right now and when we sell my current phone, it almost comes out free to switch to Sprint. Please tell me I'm not crazy and that they will follow through with Network Vision...soon!
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Old July 15th, 2012, 10:56 PM   #70 (permalink)
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Sprint's unlimited data can be compared to taking so someone to a lake and saying they can have unlimited water, but they have to take it through a straw
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Old July 15th, 2012, 10:59 PM   #71 (permalink)
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I like what they stand for, the fact that they are green and eco friendly and the fact that they recently got the investment funds needed to complete Network Vision by the end of 2013.
Well said

It's one thing to know there is an issue and do nothing about it, they are making changes for the better and in more areas than just Network Vision
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Old July 17th, 2012, 05:43 PM   #72 (permalink)
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Please tell me I'm not crazy and that they will follow through with Network Vision...soon!
I wish I could, but the fact is that nobody can keep that promise, not even Sprint. I don't mean to say that Sprint isn't going to accomplish it; I just mean that they don't have an insurance policy that will guarantee it happens on time if something goes wrong. Kind of like with your husband's phone, if you follow me.

Sprint's EVDO system is pretty solid, but it's a "rob Peter to pay Paul" arrangement. EVDO gives and takes blocks of capacity and allocates them to voice or data as needed. That's great when there are more blocks than demand for them. But with so many smart phones having continuous data sessions, it's now a matter of trying to be fair to data users while keeping voice calls as reliable as POTS. The technical challenge is kind of like changing all your clothes in a subcompact car, over and over.
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Old July 17th, 2012, 06:39 PM   #73 (permalink)
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I wish I could, but the fact is that nobody can keep that promise, not even Sprint. I don't mean to say that Sprint isn't going to accomplish it; I just mean that they don't have an insurance policy that will guarantee it happens on time if something goes wrong. Kind of like with your husband's phone, if you follow me.

Sprint's EVDO system is pretty solid, but it's a "rob Peter to pay Paul" arrangement. EVDO gives and takes blocks of capacity and allocates them to voice or data as needed. That's great when there are more blocks than demand for them. But with so many smart phones having continuous data sessions, it's now a matter of trying to be fair to data users while keeping voice calls as reliable as POTS. The technical challenge is kind of like changing all your clothes in a subcompact car, over and over.
When routing Voice and Data even in the wireless world Voice is always priority over data just the same as a wired network or even a POTS(plan old telephone system) Just like a VOIP system it's all a matter of routing and setting QOS. No matter what voice must work data can drop but voice must work.
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Old July 17th, 2012, 07:39 PM   #74 (permalink)
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When routing Voice and Data even in the wireless world Voice is always priority over data just the same as a wired network or even a POTS(plan old telephone system) Just like a VOIP system it's all a matter of routing and setting QOS. No matter what voice must work data can drop but voice must work.
You're in the neighborhood, although it seems that you're looking more from the POV of the customer premises equipment user than that of a network engineer.

In the wireline telco business, voice becomes data at the central office. PSTN companies still use a network protocol called ATM (not where you get money) that's comparable to TCP/IP and business networking protocols like IPX/SPX, NetBEUI, DECnet and SNA. ATM is how your phone calls spend most of their time. One nice thing about ATM is that it doesn't require the 802.1 TCP/IP QoS extensions. It's automatic. The problem is that there's so much data moving around that ATM is no longer efficient at high throughputs, so many ATM plants are having to add Ethernet over fiber and TCP/IP to make faster backbones. The old OC networks will be a thing of the past before long. Technology moves fast.

When it comes to wireless carriers, the "voice comes first" quasi-rule is one that they try hard to follow. But it's getting harder and harder with so many smart phones on the air. The logical solution is to quit using separate equipment for voice and data, and use an established IP protocol like H.323, SIP or IAX to carry voice traffic. I already have a Vonage extension "line" on my smart phone, so I can make voice calls on indoor Wi-Fi networks when Sprint coverage is bad.

The whole "voice comes first" thing is a custom, not a rule of course. Some wireless carriers might opt to give non-911 callers a busy signal in some areas.
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Old July 17th, 2012, 08:53 PM   #75 (permalink)
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any network engineer would use the very standard rule You may not. But I have built many networks and I set a range or scope of IP's for Data and if the network has VOIP and I add a scope of IP's for voice. Voice over data all the time. And yes data and voice are the same to telco but to the end user it is not the same. And most users still do not understand how DSL even works. And yes most ATM's are adding fiber even OC is old new like you said. When it comes to wireless the Voice over data RULE still applys. I do agree with you and for sure you are coming from a telco side of things but like you said technolgy moves fast and even to fast for the old telco's to handle. I think I can say we agree to agree on this one
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Old July 17th, 2012, 11:48 PM   #76 (permalink)
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any network engineer would use the very standard rule You may not. But I have built many networks and I set a range or scope of IP's for Data and if the network has VOIP and I add a scope of IP's for voice. Voice over data all the time. And yes data and voice are the same to telco but to the end user it is not the same. And most users still do not understand how DSL even works. And yes most ATM's are adding fiber even OC is old new like you said. When it comes to wireless the Voice over data RULE still applys. I do agree with you and for sure you are coming from a telco side of things but like you said technolgy moves fast and even to fast for the old telco's to handle. I think I can say we agree to agree on this one
Well I'm not coming from the telco side of things, but I did my telco homework when I got into brick and mortar IT. That knowledge came in handy as the Internet age bloomed, and after I moved to engineering colo facilities.

Sorry for talking down to you; I didn't realize that you were a pro.

I understand you so far as you're saying "this is how you set up a computer network to handle VoIP calls best". What I'm saying is that it's not a law of nature; you can break the rule. I'm saying that a company like Sprint can break that rule if and when mobile data users become the squeaky wheel. I don't know why for sure, but I have a feeling this might happen soon.

If we go back to my original heresy and look at that tasty 2.5GHz spectrum and how it could solve all of Sprint's current problems if only they could get it intact, stuff like this wouldn't matter. But because it does seem to matter, we might as well think about the unthinkable just in case.

Sure most people don't know (or care) how DSL works. Most people don't know or care that cellphones are radios. America has become a society of mindless consumers. But that's for another topic.
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Old July 21st, 2012, 10:51 PM   #77 (permalink)
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Since I joined sprint several months ago I was getting down speeds of around 0.1 - 0.2 mb/s but since last night I've been getting roughly 1.5 mb/s down via speedtest.net anyone else experienced this rather large increase of speed? But thinking it may be due to me rooting recently
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Old July 23rd, 2012, 05:53 AM   #78 (permalink)
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Default Sprint LTE in DFW SUCKS! Thoughts?

It's supposedly been activated since the 15th, but it's extremely scarce. Especially compared to the map showing sprints LTE platform. Not to mention, when it briefly finds lte and then disconnects, it takes time to reconnect to 3g...annoying. anyone else feel this way?
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Old July 23rd, 2012, 07:11 AM   #79 (permalink)
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It's supposedly been activated since the 15th, but it's extremely scarce. Especially compared to the map showing sprints LTE platform. Not to mention, when it briefly finds lte and then disconnects, it takes time to reconnect to 3g...annoying. anyone else feel this way?

I don't know much about Sprints LTE network besides that it is brand new and using a different bandwidth than Verizon. My understanding is the frequency they are using is Meant to travel further So not every tower is LTE equipped. This may cause slow speeds and signal issues since there might be a lot of gaps. I know when Verizon first launched their LTE network 2 years ago they had the same tactic in my area the signal sucked and was constantly going in and out. It was about a year before they worked out all the bugs out and changed the spectrum and all the towers upgraded. This might be something similiar. I could be totally wrong, I just going by my experience what I have read in past articles. Here is an article on it.

http://www.phonedog.com/2012/04/13/sprint-planning-to-deploy-lte-on-800mhz-spectrum-by-2014/
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Old July 23rd, 2012, 07:34 AM   #80 (permalink)
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It's supposedly been activated since the 15th, but it's extremely scarce. Especially compared to the map showing sprints LTE platform. Not to mention, when it briefly finds lte and then disconnects, it takes time to reconnect to 3g...annoying. anyone else feel this way?
Sprint's own coverage maps are obviously overstated. You should understand that the DFW market was officially launched with less than 20 percent of the towers converted to LTE, but work continues. What matters is what performance will be when the project is fully built out in a few months. Also, there are questions about whether handsets, including the GS3, are configured to downshift to 3G prematurely, although a weaker LTE signal would perform better than a stronger EVDO signal.

If you want to understand the LTE rollout, go the S4GRU.com and read everything.
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Old July 23rd, 2012, 08:45 AM   #81 (permalink)
 
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I live in Hurst and work in Fort Worth.

I get slightly better coverage in my office at work compared to WiMax on my Evo 3D. Speed is only a bit faster, but with the 3D, there was a section of my desk that I'd get a 4G signal and another section that I wouldn't. I get it all over, now.

The most delightful surprise, though, is the speed I get nearly everywhere else. Significantly faster than WiMax was. It might downshift to 3G a little quick at times, but I can't say that it causes any downloads to freeze up. Seems to be fairly seamless to me.

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Old July 23rd, 2012, 09:08 AM   #82 (permalink)
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That speedtest is a thing of beauty. We're lucky to get 200 kb/s on 3G here most of the time. Come on LTE!
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Old July 23rd, 2012, 09:20 AM   #83 (permalink)
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I moved this thread to the Sprint section, as it's about Sprint's service, not specifically about the GS3.

As boomerbubba noted, Sprint is activating certain markets first and at low capacity. I suspect this is to allow people to use their LTE devices and what's the point of having LTE connected and not being used?
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Old July 23rd, 2012, 11:15 PM   #84 (permalink)
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Originally Posted by rjjr2531 View Post
It's supposedly been activated since the 15th, but it's extremely scarce. Especially compared to the map showing sprints LTE platform. Not to mention, when it briefly finds lte and then disconnects, it takes time to reconnect to 3g...annoying. anyone else feel this way?
I am collecting addresses in the dallas area where this is the case

if you want to contribute please pm

exact address or intersection
phone tested with

ensure lte is in fact on, testing is done stationary while outdoors.
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Old September 24th, 2012, 07:43 PM   #85 (permalink)
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Angry The Slowest 3G Data Speeds in the Industry and The Worst Customer Service

I can officially say that Sprint has the slowest data speeds (3G) in the industry. I can also say that I offically hate Sprint.

I work in Berkeley, CA. I live in Oakland, CA. At home, speeds aren't great but at least I can use data on my phone. At work in Berkeley, that's entirely different.

Most of the time at work for the past week or two I've been getting 29-40kbps down and 25-30kbps up with pings of 200-1500ms. Today, it's gotten as bad as 6kbps down and 4kbps up with 3000ms+ Pings. And it seems that at times data isn't working at all.

I called Sprint on Friday of last week after being very frustrated at work for weeks. Over the past couple of weeks it's only gotten worse instead of better. I thought someone else might call and complain and things would improve, but no dice.

This morning I could use data, even if it was slow, at work. Now, I can't even receive or send email.

Last Friday I spent 10 minutes plus waiting to speak with a customer service representative because fools are flooding customer service with calls about the damn iPhone 5. (They are out of stock) And I spent over 45 minutes with a representative and her supervisor discussing the issue and attempting to get a ticket. They were pleasant enough, but 45 minutes?

And they told me that I would hear from someone within 48 hours about the problem so they could ask more questions (and not even deal with the issue yet). And guess what? No one has called all day. And this evening, data is completely unusable today.

I'm on the phone again as I write this with customer service after waiting 10 minutes to get through due to iPhone 5 madness again. The customer service representative is friendly but she is taking forever to simply pull up the ticket.

I have absolutely zero confidence that Sprint is able to handle the volume of customer service needs after experiencing what I've experienced lately. Also I have absolutely no confidence in their ability handle network issues. Most likely the iPhone jerks are taking up all the bandwidth here and there simply isn't enough bandwidth to keep everyone connected to the 3G network. Crappy Samsung is supposed to be working on Network Vision in this area. Yeah, the crappy data connection speeds are exactly what I would expect when Samsung is on the job.

Allegedly they have started Network Vision upgrades in my area. My guess would be that they have screwed something up around where I've worked and that they are "way too busy" trying to "fix" other problems to bother "fixing" this issue.

I'm not happy. I'm locked in for another 24 months and if this is what I'm going to get for the 6-8 months that Network Vision is promised to take, I'm thinking it might be worth it to pay an early termination fee and jump ship to AT&T or Verizon who has a fantastic 3G and LTE network up and running here. My coworkers are laughing.

OK, now I've been on the phone with this representative for 15 minutes and she still can't pull up the ticket information. I'm so tired of their stupid "on hold" music.

Welcome to Sprint... The "Maybe Later" Network

Finally a supervisor has been on the phone and she is clueless. She is giving me a 1-800 number to call the technicians and a website to look at the towers because she can't get any information about the ticket? How am I supposed to find information if she can't get it?

And she told me that I have to call back whenever they get around to "fixing" this issue using my ticket # to get a credit for the time I couldn't use data. I have to call back to get that. They won't automatically do it. Whatever.

And she is taking 5 minutes plus to find a website address for me to look up towers. She initally gave me an email address and told me to look that up as the url (website address). Now the phone is ringing? And I'm being asked to leave a message for a sales associate??? Really? And I'm being transfered to a sales associate now? Nelton Truck lines? Who is that? They transfered me to Nelton Truck Lines??? I just hung up because I'm not leaving a message with a truck line when I called Sprint to get my network issues fixed!!! I hate Sprint!!!

If they don't fix this within the next couple of days, I've had it. I'm going to seriously plan to jump ship. I've been a loyal customer for 13 years and this is what I get? Really???

Sprint Customer Service, Thanks for wasting 35 more minutes of my life!!!

I love my phone. I absolutely hate that the Sprint Network completely cripples it.
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Old September 25th, 2012, 08:18 AM   #86 (permalink)
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Don't mean to "pile on" to Sprint, because, truth is, I've been very happy with Sprint for the 13+ years I've been with them. But I have to be honest: With everything I've seen and heard about their data network (incl. local-specific info), and the feedback I've gotten from a friend in the area that has data, I think I'd be disinclined to buy in to a smartphone on a data plan with Sprint, right now, even if they did have an acceptable phone for me. I'm kind of feeling, right now, that their dropping the one device they did have that would've suited me enabled me to dodge a bullet.

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Old September 25th, 2012, 09:06 AM   #87 (permalink)
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Unlimited garbage is still garbage. After 18 months, I had it last night. Ported my number over to Verizon. Verizon have 4G phones that actually 4G...imagine that!!!

Sprint customer service is friendly and helpful but they have to be with a horrible network.
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Old September 25th, 2012, 09:12 AM   #88 (permalink)
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Sprints undergoing huge changes in the network right now. I'll admit it currently sucks, but it's on It's way up

Frankly, if you bought a 4g lte phone without 4g in your area I'm not sure what you have to complain about

Verizon's fast, but they kill you on the bill. Especially now that unlimiteds gone
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Old September 25th, 2012, 09:18 AM   #89 (permalink)
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Sprints undergoing huge changes in the network right now. I'll admit it currently sucks, but it's on It's way up

Frankly, if you bought a 4g lte phone without 4g in your area I'm not sure what you have to complain about

Verizon's fast, but they kill you on the bill. Especially now that unlimiteds gone
Did you read my post earlier in the thread?
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Old September 25th, 2012, 09:46 AM   #90 (permalink)
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Sprints undergoing huge changes in the network right now. I'll admit it currently sucks, but it's on It's way up

Frankly, if you bought a 4g lte phone without 4g in your area I'm not sure what you have to complain about

Verizon's fast, but they kill you on the bill. Especially now that unlimiteds gone

i am in Dallas/Ft Worth area. which has 4G both Wimax and LTE.
but lets forget 4G for now.

we pay for data.
3G speeds are below .5mb .. and normally around .1kb
it has been this was for over 1 yr!!!
you can not use your smartphone as it was intended and i paid for data service.

I am complaining about crappy 3G speeds!!!
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Old September 25th, 2012, 11:20 AM   #91 (permalink)
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Yes, speeds are slow because of the ongoing network vision

You have many towers under maintenance
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Old September 25th, 2012, 11:59 AM   #92 (permalink)
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Yes, speeds are slow because of the ongoing network vision

You have many towers under maintenance

over a year?

and i understand that .. during rollout of new tech.. there can be issues.
and most of us can deal with this.. for a REASONABLE AMOUNT OF TIME.

but if your clients are SUFFERING for extended amount of time... anything over a week... periodically... is asking way too much.

but we are talking about over year of shiiit speeds! on 3G
are you saying this is reasonable and that customers should suck it up?

Sprint needs to rethink this!!! ASAP.
or they will soon move from 3rd to 4th biggest carrier... then next to bankruptcy court!
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Old September 25th, 2012, 01:15 PM   #93 (permalink)
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Im saying for a company that is cash poor and spending huge amounts of money to get their network up to speed with the newest tech you can expect some poor service until the work is completed.

Connect to WiFi whenever possible, that's already a basic battery saving tip and relieves the network congestion problems too
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Old September 25th, 2012, 01:27 PM   #94 (permalink)
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neither of your statements is reasonable to ask clients to accept.

then you add on the $10/month premium data (what ever you want to call it) from sprint.
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Old September 25th, 2012, 01:54 PM   #95 (permalink)
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That "premium data" charge has been there for years.

I'm more than happy to have bad speeds now and unlimited data when the new network is up and running. If you aren't that's fine, you made the choice you needed to.

I'm of the opinion that Big red continues to screw the customers with the changes they are making.
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Old September 25th, 2012, 02:35 PM   #96 (permalink)
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That "premium data" charge has been there for years.

I'm more than happy to have bad speeds now and unlimited data when the new network is up and running. If you aren't that's fine, you made the choice you needed to.

I'm of the opinion that Big red continues to screw the customers with the changes they are making.
If Sprint ever does get their network up and running, that unlimited data is going to disappear so fast your head will spin.
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Old September 25th, 2012, 02:43 PM   #97 (permalink)
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If Sprint ever does get their network up and running, that unlimited data is going to disappear so fast your head will spin.
If that happens Ill cross that bridge when it comes to it. I do not believe that to be the case.
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Old September 25th, 2012, 03:54 PM   #98 (permalink)
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Count me in...3G speeds in my local area are terrible (Anacortes, Burlington, Mt. Vernon and Sedro-Woolley, WA). Was a Nextel user for years (no data) and switched to Sprint Feb 2011. I don't have coverage at my home so they gave me an Airave which works well (because it's not using Sprint's network).

Me and wife both got Evo 4Gs and speeds were slow right off the bat. Which is how I found this forum. Spent a lot of time trying to tweak the phones because Sprint was telling me it's a problem with the phones. I soon realized that it wasn't the phones. If I travel 30 minutes north to Bellingham or 30 minutes south to Marysville, I get 1000kbps. But around here it's 150kbps or lower. Upload speeds are ok.

I've called Sprint numerous times and they are worthless. Techs who have no knowledge and are pretty much idiots. They try to help but they are uneducated about the Sprint network and the phones. They are working off scripts. I try to be nice because I know they are just trying to earn a living but it's very frustrating. Especially when they keep insisting it's a problem with my phone even though I can get advertised 3G speeds in other cities. Or they say I'm roaming (I'm not) or any other excuse. I go to the Sprint stores and they give me all sorts of excuses too.

And forget about 4G. The only place around here with 4G is a three block radius around the Sprint store. What a scam.

Attached is a Speedtest log. The first listing was up in Bellingham today where speeds are fine. All others are around where I live. The second listing was also taken this morning in Burlington just before driving up to Bellingham. I have a whole list of results going back to last year showing similar, abysmal results.

I paid for 3G data because I need to be able to access websites and manuals and parts ordering while working on boats in marinas where there is no WIFI. I use my phone for work and find that it's nearly useless because it's so slow. My contract is up in Feb 2013 and I'm seriously considering jumping ship to Verizon because I know their network around here works as advertised. I'm willing to put up with Verizon's crap as long as I can get reliable data over 3G. I'm tired of waiting on Sprint to pull it's proverbial head out of it's proverbial arse.
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Old September 26th, 2012, 11:42 AM   #99 (permalink)
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My Sprint 3G speeds on my Photon have actually been improving in Austin as of late, but they were horrid over the summer. My newest conundrum is a rapidly draining battery when I'm on the 3G network. On wi-fi it's fine, but on both Monday and Tuesday I had no access to wi-fi and my battery was at 50% by 11:00am with the phone mostly idle. I'm not ready to blame Sprint for this one yet (need to poke around more) but it's weird.

Still holding out hope for data speed upgrades with NV, but there's a reason I haven't used my upgrade yet.
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Old September 26th, 2012, 06:08 PM   #100 (permalink)
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Well, I'm getting tired of waiting for Sprint to deliver. I've been with Sprint for over 13 years and I've never experienced such crappy service. It's an outrage!

It's all fine and good that customer service representatives are friendly. Friendly doesn't fix a problem. If they are dumber than rocks and can't get information from their systems on what is actually going on then being "friendly" doesn't help me at all. I'd rather have them be nasty, competent, and have access to real information that can solve the problems at hand. I mean really... That "Supervisor" yesterday gave me an email address and told me to use it to go to a website to check the towers in my area. Um, yeah... Anyone who has been alive and who has accessed the Internet knows that you need a URL to access a website and an email address is only used for, well, email. Gah!!!

So, not only has customer service been deprived of the information they need to do their jobs, they have all received full frontal lobotomies! At least they're friendly... LOL!

I don't begrudge people who are just trying to earn a living. I do blame the corporation who is responsible for hiring "talent," training that "talent," and for giving that "talent" the proper tools to actually perform the job that they've been hired to do. Sprint has failed on all counts, except friendliness. Back in the day, I will admit that Sprint customer service representatives were not just useless, they were nasty. So I guess this is an improvement. Whatever....

And I've watched 3G just die over the past year here in the Bay Area. There is no excuse for making customers suffer for over a year as you claim to be "upgrading" the network while most customers see no improvement but actual degradation of service for over a year. That is unacceptable.

I want to warn everyone considering making a switch to Sprint. Stay the H*** away. Don't bother looking at Sprint until/when/if they ever get Network Vision up and running in all markets. I've been with Sprint for over 13 years and I've watched them fail over and over and over and over and over and over and over and over and over and over and over and over and over again. They have a lot to prove with this "Network Vision." So far the results are non-existent for most of us who suffer with 3G speeds that are worse than dial-up circa 1997.
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