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Old December 18th, 2012, 11:40 PM   #151 (permalink)
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Does anyone here have the airwave? If you don't you should call sprint and ask about it.

i have one.. free from sprint... got it early this year.

for it to work ..it must have a GPS signal.
in my office.. my EVO OG and my new S3 can find GPS.. no problem!
the Air-Rave has a big antenna and it cannot lock on GPS!!!
i got to pull it outside in full view of the sky!

it also interferes with my friends ATT signal..

so now it sits in the storage.. waiting for sprint to send me the box get it back. which they said they will send 2 weeks ago, and i even got an email that they sent it out. still have not seen it.

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Old December 18th, 2012, 11:53 PM   #152 (permalink)
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Sprint didn't have to send me a letter asking for their Airrave back. I was calling them to take it. Anytime someone on prepaid would be at my house they'd loose all phone service. It took a minute and some Googling to discover it was linked to the Airrave.

The minute I unplugged it phones started working again. Rinse repeat sane thing. So while it was good for me the fact it was jamming others want worth keeping it.
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Old December 19th, 2012, 08:46 AM   #153 (permalink)
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The Airave has been a disaster for my wife and I. When we had Epics, it would prevent text messages from going out. Airave support could not solve the issue for over a year. We turned it off and keep it. I left to Verizon and my wife tried an iPhone (4S & 5). The iPhone5's texting is fine but the Airave will "crash" (not the proper term) and then it will slow our internet down to unusable speeds. The Airave is behind the router just like I read in the Airave thread here. Now she is dropping calls constantly because of Sprint's poor reception (in a good Sprint reception area...sigh.)
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Old December 19th, 2012, 09:23 AM   #154 (permalink)
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The only problem I have with 3g/4g connections is when I leave out of New York City. I'm patiently waiting on Sprint 4G LTE and 3g enhancements to turn on in New York.

Hopefully some of Sprint's employees are reading this -- to see how disgusted most of their customers are with their poor services.
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Old December 19th, 2012, 09:50 AM   #155 (permalink)
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i think sprint knows.. from the amount of long term clients that have left.
i am sure they are worried..
might be the main reason they sold out to softbank. to get and boost of cash to fix issues and stop the bleeding as fast as they can.

i sure hope they hurry up and get started... PR is everything.
i keep reading VW and ATT announcements of more LTE cities... while sprint is quiet.
make some noise!!!
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Old December 19th, 2012, 12:06 PM   #156 (permalink)
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I used my AirRave in my Apartment complex. There was no way to lock it down to my phones alone. There was a "security option" but the Sprint AirRave representative told me flat out that while the feature was listed, it didn't work YET. He said they were in the process of allowing you to secure the AirRave to your devices alone.

So, I was a little unhappy that I was providing service & 3G to anyone in my Apartment complex with Sprint using my broadband internet. I did confirm this. My In-Laws with Sprint came over & they were able to get full signal off my AirRave without being listed as approved devices on my AirRave network.

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Old December 19th, 2012, 01:54 PM   #157 (permalink)
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^^^ yes.. that was another issue.. it would bog down my internet.. with other people's traffic.

total crap!!!!
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Old December 28th, 2012, 09:40 AM   #158 (permalink)
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I had the same issue with the airrave...my wife would get a great voice/data signal. But could not send/recieve texts. And randomly her phone would not allow calls out/in until I reset the airrave.

Good device in theory, but too many headaches.

At least they provided it for free though, can't complain too much.

Now, had I paid for it....
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Old February 25th, 2013, 02:29 PM   #159 (permalink)
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Default Sprint's 3G is awful

And their tech support is pretty clueless if you ask me. I am getting very slow 3G speeds down here in south Florida, I'm talking 20k (20k!!!!) download speeds at times. I realize they haven't switched on their LTE down here yet but this is pathetic. I call their support and all they tell me is their towers are working fine, and can I take the phone to a store. I do that and they tell me there's nothing wrong with the phone. I'm really aggravated. Oh and I get this too, how many apps are you running, you can't run spotify and navigation at the same time blah blah blah. I was able to do that on my iphone 4 on AT&T, with no drop offs, and I'd get 1500-3000k while running both of those with the speedtest app. I get 20k with 6 full bars on Sprint 3G though, while running nothing. I've even tried this on a reboot with no apps running at all.

Is it just me having these issues in south Florida (Broward)? Oh and the tech, my favorite, well sir if you live in a rural area, you won't get the best signal. I live in a major metropolitan area, one of the biggest in the country, give me a break!

Sorry I'm just venting at this point, I doubt anyone here can help, just frustrated.
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Old February 26th, 2013, 07:17 AM   #160 (permalink)
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And their tech support is pretty clueless if you ask me. I am getting very slow 3G speeds down here in south Florida, I'm talking 20k (20k!!!!) download speeds at times. I realize they haven't switched on their LTE down here yet but this is pathetic. I call their support and all they tell me is their towers are working fine, and can I take the phone to a store. I do that and they tell me there's nothing wrong with the phone. I'm really aggravated. Oh and I get this too, how many apps are you running, you can't run spotify and navigation at the same time blah blah blah. I was able to do that on my iphone 4 on AT&T, with no drop offs, and I'd get 1500-3000k while running both of those with the speedtest app. I get 20k with 6 full bars on Sprint 3G though, while running nothing. I've even tried this on a reboot with no apps running at all.

Is it just me having these issues in south Florida (Broward)? Oh and the tech, my favorite, well sir if you live in a rural area, you won't get the best signal. I live in a major metropolitan area, one of the biggest in the country, give me a break!

Sorry I'm just venting at this point, I doubt anyone here can help, just frustrated.
My buddy who lives in Palm Beach county, but travels very often to Miami says he doesn't have many issues with speeds at all, but he still has an E4GT w/ WiMAX. My sister on the other hand lives in the same county, but has terrible speeds and hates Sprint. YMMV (obviously).
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Old February 26th, 2013, 11:15 AM   #161 (permalink)
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My buddy who lives in Palm Beach county, but travels very often to Miami says he doesn't have many issues with speeds at all, but he still has an E4GT w/ WiMAX. My sister on the other hand lives in the same county, but has terrible speeds and hates Sprint. YMMV (obviously).

hahaha.. expectations....

Edit:
everyone's expectations are different.. on the same product/service.
your example is funny.. how the same service is great or bad depending on that person's expectations.
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Old February 26th, 2013, 12:31 PM   #162 (permalink)
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hahaha.. expectations....
?
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Old February 26th, 2013, 01:05 PM   #163 (permalink)
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My cries to Sprint via Twitter might be coming to an end. I'm now getting 4G LTE in certain areas around Brooklyn (really close to my area). I'm sure my area will be seeing 4G LTE up and running in no time.

What I'm seeing is really fast LTE connection. Seems faster than my friend's 4G LTE phone (Verizon).
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Old February 26th, 2013, 03:52 PM   #164 (permalink)
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My cries to Sprint via Twitter might be coming to an end. I'm now getting 4G LTE in certain areas around Brooklyn (really close to my area). I'm sure my area will be seeing 4G LTE up and running in no time.

What I'm seeing is really fast LTE connection. Seems faster than my friend's 4G LTE phone (Verizon).
Keep in mind tower congestion. There's going to be way more people on a Verizon tower with an lte capable phone than on the brand new sprint tower. Many are holding onto their wimax device until lte is live
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Old March 1st, 2013, 02:00 AM   #165 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

So on my old epic touch (gs2) I was lucky if I could pull in speeds of maybe 0.3mbps down, and after doing several speed tests from yesterday and today on my new gs3, crazy better. Rather odd. See below. This is just 3g no lte in my area.

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Old March 1st, 2013, 09:07 AM   #166 (permalink)
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So on my old epic touch (gs2) I was lucky if I could pull in speeds of maybe 0.3mbps down, and after doing several speed tests from yesterday and today on my new gs3, crazy better. Rather odd. See below. This is just 3g no lte in my area.
that is odd...

do you still have the gs2? you can reactivate yourself..it online at sprint's website.
switch phones on the fly

then test the speeds again to confirm.
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Old March 1st, 2013, 09:40 AM   #167 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

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that is odd...

do you still have the gs2? you can reactivate yourself..it online at sprint's website.
switch phones on the fly

then test the speeds again to confirm.
Gs2:


Gs3:


Taken only minutes apart

Ignore different server from gs2, just noticed and did a retest with updated server, near sane speed
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Old March 1st, 2013, 12:12 PM   #168 (permalink)
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^^^^ hhhmm....

why would they throttle the gs2?
or is it the radio? better radio in the gs3?
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Old March 1st, 2013, 12:34 PM   #169 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

Sounds more like a defective Epic Touch to me.

Or -

Lock the Speedtest to the same server. Different servers provide wildly different results, a reason to take Speedtest with a grain of salt.
oops on that sorry
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Old March 1st, 2013, 02:09 PM   #170 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

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^^^^ hhhmm....

why would they throttle the gs2?
or is it the radio? better radio in the gs3?
Not exactly sure, just applied most recent ota for the gs2, didn't improve it any.

Oh well
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Old March 2nd, 2013, 07:57 AM   #171 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

I've been getting some nice speeds overall recently.
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Old March 2nd, 2013, 08:35 AM   #172 (permalink)
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Although I have hardly anything to complain about. I am vexed at the wildly different speeds I get.

Both of these were taken a couple days apart but only a within a mile of each other.




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Old March 2nd, 2013, 11:07 AM   #173 (permalink)
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Although I have hardly anything to complain about. I am vexed at the wildly different speeds I get.

Both of these were taken a couple days apart but only a within a mile of each other.




Super jealous of your el tee eeez.
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Old March 2nd, 2013, 11:47 PM   #174 (permalink)
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Super jealous of your el tee eeez.

Shouldn't be too long for NYC, just hang in there.....
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Old March 3rd, 2013, 12:21 AM   #175 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

@bear its simple why speeds are different. As others stated lte is very signal dependent and varies tower wise. So either the signal was worse or u connected to a more congested tower.
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Old March 3rd, 2013, 07:54 AM   #176 (permalink)
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Shouldn't be too long for NYC, just hang in there.....
Yeah, I know. It's just that I feel like I've been waiting forever lol. It won't be coming to where I live for some time, but I'd be satisfied once it is consistent by my office in Manhattan.
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Old March 3rd, 2013, 10:55 AM   #177 (permalink)
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Yeah, I know. It's just that I feel like I've been waiting forever lol. It won't be coming to where I live for some time, but I'd be satisfied once it is consistent by my office in Manhattan.

Well believe me, I share your pain for you and others who are wating for NV to finish rolling out in your area. We went through the same thing in our neck of the woods.
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Old March 3rd, 2013, 11:07 AM   #178 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

Sensorly shwows it creeping in on me still. Havent picked anything up yet
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Old March 3rd, 2013, 09:31 PM   #179 (permalink)
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Well believe me, I share your pain for you and others who are wating for NV to finish rolling out in your area. We went through the same thing in our neck of the woods.
To be honest, I'm just being a pain in the ass. I have no real usage for it. I'm always on WiFi wherever I go. I have 75/25 at work, 25/10 at home, plus free WiFi at various locations that I frequent.

I guess I just would rather know that it would be an (fully functioning) option for me if push ever came to shove.
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Old March 5th, 2013, 01:22 PM   #180 (permalink)
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Although I have hardly anything to complain about. I am vexed at the wildly different speeds I get.

Both of these were taken a couple days apart but only a within a mile of each other.




Top reading taken at 1am on a Thursday when few users are on the tower. Bottom reading in the middle of the day on a Saturday. That's probably a key part of why the readys vary so widely.
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Old March 5th, 2013, 07:49 PM   #181 (permalink)
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Well that's Greenwich Mean Time (GMT) so:

1:07 AM GMT= 5:07 PM (CST)
2:21 PM GMT= 8:21 AM (CST)
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Old March 5th, 2013, 08:17 PM   #182 (permalink)
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Yeah, I know. It's just that I feel like I've been waiting forever lol. It won't be coming to where I live for some time, but I'd be satisfied once it is consistent by my office in Manhattan.
Awwww quit crying for yourself and shed some tears for me....

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Old March 5th, 2013, 09:47 PM   #183 (permalink)
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Holy cats! Is that normal for you?? Plus what app is that??
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Old March 5th, 2013, 10:45 PM   #184 (permalink)
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Holy cats! Is that normal for you?? Plus what app is that??
The app is Sensorly and yep....that's normal.
If it weren't for wifi I'd never be able to use the browser on my phone or any app that uses data for that matter.
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Old March 5th, 2013, 11:09 PM   #185 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

Dude youre getting screwed. Have you complained?
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Old March 5th, 2013, 11:18 PM   #186 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

Plus, is your 3G radio working? Does it do that everywhere?

Agree with AD, absolutely.

That's terrible!
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Old March 5th, 2013, 11:41 PM   #187 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

Hmm something is off with sensorly


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Old March 7th, 2013, 08:07 AM   #188 (permalink)
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I would call Sprint CS and see what the deal is. I was dealing with those same speeds during last Summers NV rollout here in the Chicago area and it drove me nuts.

Called CS a bunch of times to complain and they gave me a $30.00 credit each time. You shouldn't have to deal with subpar service like that.
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Old March 7th, 2013, 03:48 PM   #189 (permalink)
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Originally Posted by bearballz View Post
I would call Sprint CS and see what the deal is. I was dealing with those same speeds during last Summers NV rollout here in the Chicago area and it drove me nuts.

Called CS a bunch of times to complain and they gave me a $30.00 credit each time. You shouldn't have to deal with subpar service like that.

Hmm, what do I have to say to get that $30 credit? I've called and called and my speeds are just as bad as the poster to whom you were responding and they never have even mentioned a credit. In fact when I've suggested that I deserve one, they say that they aren't giving credits for slow data speeds.

I've been languishing in crappy speeds at work for the past year and it's still going on even though they are allegedly "upgrading" the towers in our area. Please let me know how I can get this credit. I definitely deserve it.
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Old March 8th, 2013, 12:45 AM   #190 (permalink)
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Originally Posted by alsaces daddy View Post
Dude youre getting screwed. Have you complained?
I've complained. Keep getting told it'll improve with NV.

Quote:
Originally Posted by EarlyMon View Post
Plus, is your 3G radio working? Does it do that everywhere?

Agree with AD, absolutely.

That's terrible!
Radios work. 3G has been abysmal since circa Motorola Photon. Philadelphia PA 3G signal has degraded to useless and has been this way for about a yr.
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Old March 8th, 2013, 12:32 PM   #191 (permalink)
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Well ask for a credit. They're not going to offer you one if you don't ask.

If you want to get bold, if the CS doesn't give you a credit, even when you ask. Tell the CS you want to be transferred to the retention department because you are very unhappy with your service.
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Old March 9th, 2013, 08:20 PM   #192 (permalink)
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Originally Posted by EarlyMon View Post
Sounds more like a defective Epic Touch to me.

Or -

Lock the Speedtest to the same server. Different servers provide wildly different results, a reason to take Speedtest with a grain of salt.
oops on that sorry
Keep in mind the newer phones also have the ability to run on the new 3g network.

the old 3g network should also be seeing upgrades as well but most likely this is what he is seeing. ehrpd or whatever it was vs standard cdma

I stopped testing it back before I gave up the evo lte because is wasn't live yet.

now that more and more lte AND 3g enhancements are showing complete users are going to see stuff like this.

This is something I repeatedly point out as being missed by media and even advertising opportunity...

Network Vision is
3g upgrades
Backhaul upgrades
LTE
and they are even upgrading the 1x Voice equipment.
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Old March 11th, 2013, 05:35 PM   #193 (permalink)
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Well ask for a credit. They're not going to offer you one if you don't ask.

If you want to get bold, if the CS doesn't give you a credit, even when you ask. Tell the CS you want to be transferred to the retention department because you are very unhappy with your service.

OK, I did that and I was VERY nice. They still told me that they aren't giving credits for bad speeds. They admit there is a problem, sure. But they won't give me a credit, no matter how high I go in retention.

I don't know what you did, but I wish I knew your secret.
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Old March 12th, 2013, 10:55 AM   #194 (permalink)
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OK, I did that and I was VERY nice. They still told me that they aren't giving credits for bad speeds. They admit there is a problem, sure. But they won't give me a credit, no matter how high I go in retention.

I don't know what you did, but I wish I knew your secret.
I had my first bad experience in a Sprint store yesterday. I'm almost certain the woman who treated me oh so poorly will be terminated. I also got a $100 credit for the inconvenience, plus two towers in my town going down.
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Old March 12th, 2013, 12:30 PM   #195 (permalink)
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I had my first bad experience in a Sprint store yesterday. I'm almost certain the woman who treated me oh so poorly will be terminated. I also got a $100 credit for the inconvenience, plus two towers in my town going down.
It depends which one you go to. I've had some really bad experiences in the corporate stores.

One of the few positive experiences was when I was having an issue texting messages and I went to a Sprint kiosk at a local mall and they quickly and professionally solved the issue.

So it all depends where you go. I've been pleasantly surprised with BB mobile also. Very attentive and have always solved whatever problems I've had with my S3.
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Old March 12th, 2013, 12:37 PM   #196 (permalink)
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OK, I did that and I was VERY nice. They still told me that they aren't giving credits for bad speeds. They admit there is a problem, sure. But they won't give me a credit, no matter how high I go in retention.

I don't know what you did, but I wish I knew your secret.

Well I really don't know what to tell you. I don't have a strategy or a secret handshake or password that enables me to get any credits on my bill lol. Instead of calling I always do the online chat thing with CS. You could try that?

Plus it depends on the CSR, some are more sympathetic than others.
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Old March 13th, 2013, 11:30 AM   #197 (permalink)
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Originally Posted by bearballz View Post
It depends which one you go to. I've had some really bad experiences in the corporate stores.

One of the few positive experiences was when I was having an issue texting messages and I went to a Sprint kiosk at a local mall and they quickly and professionally solved the issue.

So it all depends where you go. I've been pleasantly surprised with BB mobile also. Very attentive and have always solved whatever problems I've had with my S3.
Yeah, it was a corporate store. I don't have any third party retailers in the area that could provide the services I needed at the time. Either way, I'm happy now. The woman who was extremely rude to me was fired.

On a side note, I got my first über LTE speedtest by my office.

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Old March 13th, 2013, 11:46 AM   #198 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

Owensboro ky the speeds here are bad
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Old March 13th, 2013, 12:30 PM   #199 (permalink)
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Yeah, it was a corporate store. I don't have any third party retailers in the area that could provide the services I needed at the time. Either way, I'm happy now. The woman who was extremely rude to me was fired.

On a side note, I got my first über LTE speedtest by my office.


Pretty nice!
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Old March 13th, 2013, 08:17 PM   #200 (permalink)
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Default Re: Disappointed in Sprints speeds in your area?

Quote:
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I've complained. Keep getting told it'll improve with NV.

Radios work. 3G has been abysmal since circa Motorola Photon. Philadelphia PA 3G signal has degraded to useless and has been this way for about a yr.


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