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Old June 5th, 2012, 08:55 PM   #1 (permalink)
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Default A good and bad experience with Sprint

I have an EVO 3d. I have a recurring issue with dust getting under my screen. I had the screen replaced once with no issues. I went this past Saturday and got another screen replaced, then the camera didn't work. Went back and they couldn't fix it and they couldn't put it back together correctly either. So they order me a replacement phone. I received it today. The home button and back button don't light up. I call to let them know and they tell me I have to take it to a store to get it looked at. I tell them I shouldn't have to take time out of my day to go to a store because they sent me a defective phone. The rep I was talking with agreed and said that it was the way the policy is but she talked to her supervisor and it sounds like they are going to ship me another phone. So to sum up, its been frustrating but customer service has been very helpful and that's one reason I like Sprint.
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Old June 7th, 2012, 11:40 AM   #2 (permalink)
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Thank your lucky stars you didn't have this issue 5-6 years ago lol.
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Old June 13th, 2012, 10:54 PM   #3 (permalink)
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Quote:
Originally Posted by kwmetalfan View Post
So they order me a replacement phone. I received it today. The home button and back button don't light up.
Quote:
Originally Posted by kwmetalfan View Post
it sounds like they are going to ship me another phone.
That is a good thing, but do you know if these replacements are refurbs? Iíve gotten two replacements as well and both were refurbs. Thankfully, the second has been terrific.
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Old June 14th, 2012, 05:27 AM   #4 (permalink)
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All refurbs
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