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Old August 22nd, 2012, 01:15 PM   #1 (permalink)
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Default Unlimited data discussion....continued

I read this article on ajc.com. I hadn't heard about Tmobile moving to true unlimited data, but this might be a good sign for us Sprint customers.



T-Mobile, MetroPCS, Sprint offer new unlimited data plans


(Curtis Compton, ccompton@ajc.com)

The battle for customers seeking unlimited data plans intensified this week with T-Mobile, MetroPCS and Sprint announcing they will offer them with few strings attached as larger rivals move away from the plans.
T-Mobile’s new Unlimited Nationwide 4G plan comes without data caps or the threat of throttling, or slowing connection speeds for users who gobble up data unmercifully. Starting Sept. 5, customers can get unlimited text, talk and data for $89.99 a month with a subsidized smartphone, or $69.99 without the subsidy.
Unlike new, and more expensive, “shared plans” from Verizon and AT&T, however, T-Mobile’s plan doesn’t come with a mobile hotspot option that allows you to share the phone data connection with other devices.
MetroPCS’ unlimited data plan offers a better price for talk, text and data on prepaid phones for $55 a month for a single line and $50 for additional lines (up to three). MetroPCS, however, is only in 14 cities, including Atlanta, while T-Mobile has lot larger reach as the nation’s fourth-largest carrier. MetroPCS also doesn’t come with the mobile hotspot option.
MetroPCS says its deal is for a limited time but even after the promotion the deal rates continue as long as you keep the service.
Sprint’s Simply Everything unlimited data plan also “boasts no throttling, metering or overages for data use — as long as you are on the Sprint network,” according to PC World. “ If you are roaming, the limit is 300MB, after which you will get throttled.”
A price comparison by the Wall Street Journal showed:
Unlimited voice, text and data will cost $89.99 for a single T-Mobile user with a subsidized phone. On Sprint, a similar plan will cost $109.99. Under the shared-data plans from AT&T and Verizon unlimited talk and text with 4 gigabytes of data will cost about $110 for a single user.
What’s the best service among the latest plans? According to a recent PC Magazine review of speed and coverage, “T-Mobile has the best balance of speed, a broad selection of smartphones, and nationwide coverage.”
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Old August 23rd, 2012, 04:42 AM   #2 (permalink)
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MetroPCS says its deal is for a limited time but even after the promotion the deal rates continue as long as you keep the service.
Verizon and AT&T let you keep unlimited plans too and soon after they added a throttling policy to prevent anyone from using unlimited. Personally i don't trust any carrier at this point because every major player from wired and wireless has been wanting to or talked about doing away with unlimited bandwidth. The sad thing is some third world countries now have better fiber infrastructure then most of the US.

True Universal launching 100Mbps internet access in Pattaya
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Old August 23rd, 2012, 06:45 AM   #3 (permalink)
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Verizon and AT&T let you keep unlimited plans too and soon after they added a throttling policy to prevent anyone from using unlimited. Personally i don't trust any carrier at this point because every major player from wired and wireless has been wanting to or talked about doing away with unlimited bandwidth. The sad thing is some third world countries now have better fiber infrastructure then most of the US.

True Universal launching 100Mbps internet access in Pattaya
Well I think it's easier to put infrastructure in an undeveloped area than it is in a populated area. It's like putting in wired interenet/cable access in a house that you are planning to build vs doing that same thing in a similar house that's already built.
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Old August 23rd, 2012, 01:51 PM   #4 (permalink)
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It would be nice if Sprint dropped the price of their everything plan to match or approach T-Mobile's offering. As it stands right now, T-Mobile will steal the crown from Sprint for best overall value plan among the big four come September 5th.
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Old August 24th, 2012, 05:13 AM   #5 (permalink)
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Well I think it's easier to put infrastructure in an undeveloped area than it is in a populated area. It's like putting in wired interenet/cable access in a house that you are planning to build vs doing that same thing in a similar house that's already built.
It's not just that since much of the US already has lines capable of very fast speeds. Service providers just want to milk us for as much as possible along the way to the top.
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Old August 24th, 2012, 07:02 AM   #6 (permalink)
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It would be nice if Sprint dropped the price of their everything plan to match or approach T-Mobile's offering. As it stands right now, T-Mobile will steal the crown from Sprint for best overall value plan among the big four come September 5th.
I agree with you on this. I think that Sprint has a more wide spread coverage area though. I could be wrong. I do like that Tmobile uses GSM and is now effectively cheaper. Gives me an option outside of Sprint.
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Old August 26th, 2012, 09:59 PM   #7 (permalink)
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I am under the impression their comparison is wrong.

I will check tomorrow. There was something being sent around the office Friday saying we (sprint) are still less


Definitely get the same impression on coverage and quality. At least in Dallas the tmo coverage, call quality and data speeds have been awful for the past several years
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Old August 28th, 2012, 02:37 AM   #8 (permalink)
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Well one great thing about t-mobile is when you have a problems you don't need to contact a fake CEO's office email.
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Old August 28th, 2012, 08:20 AM   #9 (permalink)
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Well one great thing about t-mobile is when you have a problems you don't need to contact a fake CEO's office email.
You are right about that, they just flat out ignore you.
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Old August 28th, 2012, 10:10 PM   #10 (permalink)
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OK...so the theory is that if you don't call land lines, sprint Is still cheaper.

79.99 vs 89.99....presumably with LTE and broader coverage, plus all the benefits of in store repairs etc.
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Old August 29th, 2012, 11:24 PM   #11 (permalink)
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You are right about that, they just flat out ignore you.
Try again they send my father replacement phones like every 6-8 months because he breaks his phone constantly. No charge, no contract extensions (they used to require an extension) and every so often they even give him credits. I don't know how good or bad the coverage is with T-Mobile these days. But i do know Sprint would not give you a phone without charging you full price even with a contract extension before your upgrade date. And keep in mind my father is a cheap sob so he does not pay for insurance either.

Btw Sprint is not cheaper when you add in recovery fees on top of the taxes that other carriers don't charge. As for LTE it's meaningless to most people as the only thing that counts is how good the coverage is and if you can use your phone when you need it. And for those who care that much about the difference in price they should go prepaid for only $50/month with Boost which is also unlimited for half the price.
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Old August 30th, 2012, 08:51 AM   #12 (permalink)
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And for those who care that much about the difference in price they should go prepaid for only $50/month with Boost which is also unlimited for half the price.
Truth...more and more are going this route
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Old August 30th, 2012, 12:41 PM   #13 (permalink)
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Try again they send my father replacement phones like every 6-8 months because he breaks his phone constantly. No charge, no contract extensions (they used to require an extension) and every so often they even give him credits. I don't know how good or bad the coverage is with T-Mobile these days. But i do know Sprint would not give you a phone without charging you full price even with a contract extension before your upgrade date. And keep in mind my father is a cheap sob so he does not pay for insurance either.

Btw Sprint is not cheaper when you add in recovery fees on top of the taxes that other carriers don't charge. As for LTE it's meaningless to most people as the only thing that counts is how good the coverage is and if you can use your phone when you need it. And for those who care that much about the difference in price they should go prepaid for only $50/month with Boost which is also unlimited for half the price.
If T-Moblie is giving phones away every 6 months just because customers break them, that is a pretty poor business model. With that said I'm pretty sure that's not a story that can be replicated by many of their customers. As for taxes, why would Sprint have different tax requirements that other carriers don't have?
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Old August 30th, 2012, 01:27 PM   #14 (permalink)
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Try again they send my father replacement phones like every 6-8 months because he breaks his phone constantly. No charge, no contract extensions (they used to require an extension) and every so often they even give him credits. I don't know how good or bad the coverage is with T-Mobile these days. But i do know Sprint would not give you a phone without charging you full price even with a contract extension before your upgrade date. And keep in mind my father is a cheap sob so he does not pay for insurance either.

Btw Sprint is not cheaper when you add in recovery fees on top of the taxes that other carriers don't charge. As for LTE it's meaningless to most people as the only thing that counts is how good the coverage is and if you can use your phone when you need it. And for those who care that much about the difference in price they should go prepaid for only $50/month with Boost which is also unlimited for half the price.
I'm glad to hear that your father is getting free phones off the backs of paying customers like my relatives. Please tell me more about this so I can contact T-mobile let them know how unfair it is to be apparently rewarding some customers who consistently break phones every 6-8 months while other customers get the there's nothing what so ever that can be done to get into a new phone conversation. And by recovery fees, I assume you mean lost/stolen fees they are across all carriers that use Asurion. I paid 175$ just a few months ago when my sister lost her iphone to Verizon.

BTW, we get it, you don't like Sprint. I don't like T-mobile/AT&T yet you don't find me stirring up trouble in their respective forums on Phandroid.
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Old August 30th, 2012, 09:27 PM   #15 (permalink)
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If T-Moblie is giving phones away every 6 months just because customers break them, that is a pretty poor business model. With that said I'm pretty sure that's not a story that can be replicated by many of their customers. As for taxes, why would Sprint have different tax requirements that other carriers don't have?
It's not a poor business model when you spend about $400 a year on phones to make $1200 back. That's called a revenue expenditure and some companies will spend far more to make much less return. Mobile providers in fact spend more just to get a new customer in the door who might not even stay for the full contract duration. There are often times when a provider will lose money to make it and it's a smart business move to take care of your long term profit bearing customers. It's far better to break even and have greater market share then to have those same customers turning profits for your competitors in fact.

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BTW, we get it, you don't like Sprint. I don't like T-mobile/AT&T yet you don't find me stirring up trouble in their respective forums on Phandroid.
If your family member can't get a new phone it's because they are trying to get a top of the line phone. They will give you a cheap free phone and all you have to do is threaten to walk away from the contract. But if you expect a free GS3 every 6 months or something to that effect then your asking for to much. By giving my father phones it brings in approx $1200 a year in revenue. If you subtract the value of his phones they are still making a worthwhile profit and profit is profit. However this is why most people in America work for other people these days as they have no business sense.

As for stirring trouble in what you apparently think is your forum do consider i was a Sprint customer for many years. That gives me the right to speak about my experience until my dying breath. I highly doubt if a REGIONAL MANAGER of SPRINT had threatened you with physical harm and various employees insulted you it would be no big deal and you would say nothing about it. I probably could have let it all go up until Sprint REFUSED to cancel my service and continued to bill me until AT&T ported my number away.
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Old August 30th, 2012, 11:21 PM   #16 (permalink)
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I thought all that happened over the phone?

So confrused


I understand the tax comments now....yes, sprint had some errors in taxes....like 6 years ago lol. Every subscriber that was mis taxed was refunded those fees. I was a customer back then.

As for the customer service thing....I refuse to keep going round and round on it.

The results of the changes sprint has made ate out there, done by a 3rd party.

I am currently employed by sprint and in the top area on customer satisfaction. I take it very seriously, and we can always continuously improve.

Insert standard disclaimer:
my posts here are not a reflection of sprint policy and solely a matter of my personal opinion
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Old September 1st, 2012, 01:23 PM   #17 (permalink)
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It's not a poor business model when you spend about $400 a year on phones to make $1200 back. That's called a revenue expenditure and some companies will spend far more to make much less return. Mobile providers in fact spend more just to get a new customer in the door who might not even stay for the full contract duration. There are often times when a provider will lose money to make it and it's a smart business move to take care of your long term profit bearing customers. It's far better to break even and have greater market share then to have those same customers turning profits for your competitors in fact.



If your family member can't get a new phone it's because they are trying to get a top of the line phone. They will give you a cheap free phone and all you have to do is threaten to walk away from the contract. But if you expect a free GS3 every 6 months or something to that effect then your asking for to much. By giving my father phones it brings in approx $1200 a year in revenue. If you subtract the value of his phones they are still making a worthwhile profit and profit is profit. However this is why most people in America work for other people these days as they have no business sense.

As for stirring trouble in what you apparently think is your forum do consider i was a Sprint customer for many years. That gives me the right to speak about my experience until my dying breath. I highly doubt if a REGIONAL MANAGER of SPRINT had threatened you with physical harm and various employees insulted you it would be no big deal and you would say nothing about it. I probably could have let it all go up until Sprint REFUSED to cancel my service and continued to bill me until AT&T ported my number away.
Now I remember you and that makes your comments on business sense all the more laughable. The first rule of business is always get it in writing. I am sure your remember that now but please leave all this in the past and move on. I grew up in Washington DC don't even begin to talk about threats until you spend time there. As for your experience it mirrors mine and yet unless someone brings it up I don't go into my history with AT&T and Tmob. It just makes you a bitter person and it means they won because even after all this time you are still wasting your life thinking about them. Isn't your time more valuable?
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Old September 2nd, 2012, 08:55 AM   #18 (permalink)
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Verizon and AT&T let you keep unlimited plans too ...
It's my understanding that, with either of them, a contract renewal loses you your unlimited data.

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The sad thing is some third world countries now have better fiber infrastructure then most of the US.
Oh, we have plenty of infrastructure. (Tho more FTTH would be nice.) What's embarrassing is we pay more, for less, for both broadband and wireless than many, if not most, developed countries, as I understand it.

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Old September 3rd, 2012, 04:42 AM   #19 (permalink)
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Verizon plan change is required now with a new device. Att we keep our unlimoted but are throttled after 3gb of use on 3g phones and 5gb of use on LTE phones. Monthly the come up with abuse excuses and try and force us off of our unlimited plans
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Old September 3rd, 2012, 02:25 PM   #20 (permalink)
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Now I remember you and that makes your comments on business sense all the more laughable.
I only buy the best products available with my money and i only pay in cash for things i can afford because it's the smart thing to do.

Lack of business sense?

Must be why i've been self employed for almost a decade.
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Old September 3rd, 2012, 05:05 PM   #21 (permalink)
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I only buy the best products available with my money and i only pay in cash for things i can afford because it's the smart thing to do.

Lack of business sense?

Must be why i've been self employed for almost a decade.
Define best product lol.
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Old September 4th, 2012, 01:24 PM   #22 (permalink)
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It's not a poor business model when you spend about $400 a year on phones to make $1200 back. That's called a revenue expenditure and some companies will spend far more to make much less return. Mobile providers in fact spend more just to get a new customer in the door who might not even stay for the full contract duration. There are often times when a provider will lose money to make it and it's a smart business move to take care of your long term profit bearing customers. It's far better to break even and have greater market share then to have those same customers turning profits for your competitors in fact.



If your family member can't get a new phone it's because they are trying to get a top of the line phone. They will give you a cheap free phone and all you have to do is threaten to walk away from the contract. But if you expect a free GS3 every 6 months or something to that effect then your asking for to much. By giving my father phones it brings in approx $1200 a year in revenue. If you subtract the value of his phones they are still making a worthwhile profit and profit is profit. However this is why most people in America work for other people these days as they have no business sense.

As for stirring trouble in what you apparently think is your forum do consider i was a Sprint customer for many years. That gives me the right to speak about my experience until my dying breath. I highly doubt if a REGIONAL MANAGER of SPRINT had threatened you with physical harm and various employees insulted you it would be no big deal and you would say nothing about it. I probably could have let it all go up until Sprint REFUSED to cancel my service and continued to bill me until AT&T ported my number away.
Sorry in the telecom industry, giving away phones for free and with no obligation because customers break them is bad business. Good for your dad and all, but I don't think that's the expectation many customers have when dealing with celluar companies, esp with no insurance.
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Old September 9th, 2012, 04:42 PM   #23 (permalink)
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Sorry in the telecom industry, giving away phones for free and with no obligation because customers break them is bad business.
I guess you should be on the board of t-mobile to better tell them what's good for business.
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Old September 10th, 2012, 05:34 PM   #24 (permalink)
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If Sprint doesn't pick up their game, then the whole marketing advantage of offering unlimited data will slip through their fingers. Network Vision is a slow and laborious process as far as being a customer right now is concerned. The 3G speeds suck worse as they "upgrade." Eventually customers will get tired of slow speeds in the name of progress and promises for a better tomorrow. Results are what matters. So far, I'm not impressed with Network Vision. It's slow going and meanwhile certain other providers have fully developed and fully functional 4G networks that work in synch with their 3G networks.

Sprint is getting their lumps in the latest round of Tmo and Big Red marketing campaigns. Sprint doesn't have enough to show to even begin to respond. Hopefully we won't be waiting a year or more for Sprint to show real network improvements nation wide.
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Old September 10th, 2012, 11:11 PM   #25 (permalink)
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If Sprint doesn't pick up their game, then the whole marketing advantage of offering unlimited data will slip through their fingers. Network Vision is a slow and laborious process as far as being a customer right now is concerned. The 3G speeds suck worse as they "upgrade." Eventually customers will get tired of slow speeds in the name of progress and promises for a better tomorrow. Results are what matters. So far, I'm not impressed with Network Vision. It's slow going and meanwhile certain other providers have fully developed and fully functional 4G networks that work in synch with their 3G networks.

Sprint is getting their lumps in the latest round of Tmo and Big Red marketing campaigns. Sprint doesn't have enough to show to even begin to respond. Hopefully we won't be waiting a year or more for Sprint to show real network improvements nation wide.
Big red definitely has an advantage....but you do realize that tmo has no true 4g right?

I am actually shocked they are still allowed to advertise it as such.

Att is nearly halfway done with their build out...but still behind big red and ahead of sprint.

As a customer of both att and sprint, and having both lte available...I can say not having to worry about throttle or caps is pretty nice

As for your 3g speeds specifically... what phone do you have?

There may be some settings I can suggest tweaking for better speeds

Most customers shouldn't see outages or crippling speeds for extended periods.

If speeds were always low that's one thing, but if you see more than a 48 time period of slower than normal, someone needs to be called
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Old September 12th, 2012, 08:01 AM   #26 (permalink)
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Big red definitely has an advantage....but you do realize that tmo has no true 4g right?

I am actually shocked they are still allowed to advertise it as such.
*shrug* "A rose by any other name..." Report: T-Mobile's HSPA+ almost as fast as AT&T's LTE

Not that it matters to me at this time, but it may soon.

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Old September 12th, 2012, 02:28 PM   #27 (permalink)
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Originally Posted by Mr. Ed View Post
Big red definitely has an advantage....but you do realize that tmo has no true 4g right?

I am actually shocked they are still allowed to advertise it as such.

Att is nearly halfway done with their build out...but still behind big red and ahead of sprint.

As a customer of both att and sprint, and having both lte available...I can say not having to worry about throttle or caps is pretty nice

As for your 3g speeds specifically... what phone do you have?

There may be some settings I can suggest tweaking for better speeds

Most customers shouldn't see outages or crippling speeds for extended periods.

If speeds were always low that's one thing, but if you see more than a 48 time period of slower than normal, someone needs to be called
Tmo's HSPA+ seems to be just as fast as LTE in many markets. Who cares what they call it? It beats what Sprint is selling at the moment.

I have an HTC Evo 4G LTE. I live in the Bay Area where they haven't launched LTE yet. I have read rumors that they (crappy Samsung) have started to implement Network Vision here. That could be the reason why 3G speeds are so screwed up here.

I can't say that there is any one particular spot where the 3G speeds have dipped to as low as 30kbps down. It seems to be happening all over the Bay Area. I do get out of Oakland a lot. I don't think it's just one tower, or even just a few towers. Either many towers are going through the upgrade and that has messed up 3G for now, or bandwidth is extremely inadequate for the bay area network, or both.

My setting for Network mode is LTE/CDMA. The only other option is CDMA only. For roaming, I have automatic selected. The Roaming guards are in place to warn when I'm roaming. And I have it set to play a sound when connecting to a roaming network.

I have a work mate who has the One X on ATT and his LTE speeds are amazing. It blows my Evo out of the water. Sprint's network cripples my phone. I'm hoping that this will be resolved soon. And hopefully soon isn't next year sometime. I really like my phone. I hate the network at the moment.

Again, it's easy to offer unlimited data when your network isn't adequate enough to handle the demand for bandwidth. Throttling isn't an issue on Sprint. The network is so inadequate it naturally throttles data due to its inadequacies. As far as my experience as a customer is concerned, it really seems like my phone is throttled by the terrible network. My work mate may end up using so much data that he gets throttled by ATT but at least he gets blazing fast speeds for most of the month. I'm throttled all month long, every day, day in, and day out.

I hope Network Vision delivers. I really do. I'm stuck with Sprint for 18 months.
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Old September 12th, 2012, 02:33 PM   #28 (permalink)
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OK, so here is an example of what I'm experiencing. Today must be a good day in Berkeley because my 3G speed test results are Ping 104ms, Down 477kbps, and up 250kbps just now.

Lately I've been getting Ping 250ms, Down 150kbps, and Up 300kbps on average here in Berkeley.

That's still pathetic compared to what my work mate gets on 3G with ATT if he bothers to turn of his LTE.

Update:
Uh oh... I spoke too soon. I just started to do an update on a couple of apps and I'm down to 30-50 kbps down again. So much for the "Now Network." I really think that they should start calling it the "Maybe Later Network."
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Old September 13th, 2012, 10:03 PM   #29 (permalink)
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I guess you should be on the board of t-mobile to better tell them what's good for business.
Why would I need to be on their board? I'm pretty sure every member on their current board already feels the same way. Like I said most customers don't even have the expectation you are so adament about. I'm no Sprint apologist, but I also understand that business is not about handouts. If I can get one I'm going to take it, but what exactly would your father do if TMO didn't offer him a free phone. His only options would be to buy another phone and go prepaid or buy another phone and sign a contract with a different carrier. Then when he breaks the next phone what should happen, lol?
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Old September 16th, 2012, 01:12 PM   #30 (permalink)
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Tmobile may not be REAL 4G... but who gives a damn about definition!
their fake 4G is faster than sprints Wimax and LTE; and have better coverage!

i am stuck with sprint....
i am in Dallas area.... LTE area.. wimax area... 3G area...
i understand sprints plan.. and hope Network Vision plan is close to what sprint promises. but lets be reasonable with the time line implementation...and hardship for the customers that pay and expect a reasonable service.

ok.. i understand .. during build out.. it can be slow and spotty.
but it started over 1 yr ago with this shitty speeds. 400kbs - 25kbs on 3G
i am lucky to find Wimax.

i think, sprint owes the customers something for waiting. For loyalty.
they new clients that come over get $125 credit to port.
they took away our yearly upgrade discount! the loyal customers get the shaft! and piss poor speeds!


Suggestion to Sprint... they might look into something to show that they understand.. the pains and inconvenience that users have been through.. for so long!
how about a $125 credit for us? or give us another shot at 1yr upgrade.

am I being unreasonable??????
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Old September 16th, 2012, 01:19 PM   #31 (permalink)
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Do not fear my brethren. Google is becoming an ISP and will soon sweep west from Kansas and slay the dark dragon Comcast.

But sedulously sprint lies about throttling. I have unlimited and my 3g blows, I get knocked down to 1x all the time.
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Old September 17th, 2012, 06:56 AM   #32 (permalink)
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It's unfortunate Sprint won't allow me to "add a phone" to a plan with data. That's what's making Sprint so expensive, perhaps prohibitively so, for us. My current plan (it's an old one) was... I don't know... $40/mo. for 1000 anytime minutes? Added a phone for $10/mo. and text for me for $5/mo. If they'd let me add a (non-data) phone to the $80/mo. Everything Data plan, it'd be a damn sight more palatable.

Or: With my trusty old Palm Centro I can add data for $50/mo. Why can't I do that for a new phone? Why make it difficult for me, Sprint?

Were it not for my out-in-the-wilderness coverage concerns: I could do one data phone and one non-data phone on T-Mobile for nearly half what that would cost me on Sprint. I could do two data phones for $100: which is 2/3 what the same would cost me on Sprint--and with better data network performance. (Note: These are Costo prices. Something which is apparently not available for Sprint, tho the other three all are. What's up with that, Sprint?)

If we decide to move either me or the both of us to smart phones, we may just move to TMO, after all, and buy a pre-paid phone on VZW for those rare occasions when we might be out of TMO's coverage area.

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Old September 17th, 2012, 02:49 PM   #33 (permalink)
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Quote:
Originally Posted by dan330 View Post
Tmobile may not be REAL 4G... but who gives a damn about definition!
their fake 4G is faster than sprints Wimax and LTE; and have better coverage!

i am stuck with sprint....
i am in Dallas area.... LTE area.. wimax area... 3G area...
i understand sprints plan.. and hope Network Vision plan is close to what sprint promises. but lets be reasonable with the time line implementation...and hardship for the customers that pay and expect a reasonable service.

ok.. i understand .. during build out.. it can be slow and spotty.
but it started over 1 yr ago with this shitty speeds. 400kbs - 25kbs on 3G
i am lucky to find Wimax.

i think, sprint owes the customers something for waiting. For loyalty.
they new clients that come over get $125 credit to port.
they took away our yearly upgrade discount! the loyal customers get the shaft! and piss poor speeds!


Suggestion to Sprint... they might look into something to show that they understand.. the pains and inconvenience that users have been through.. for so long!
how about a $125 credit for us? or give us another shot at 1yr upgrade.

am I being unreasonable??????
For the most part when I had consistent issues with data speeds during a month period I was able to get credits posted to my bill. Find a number on the web to the retentions department, call, and explain your situation.
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Old September 17th, 2012, 03:03 PM   #34 (permalink)
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For the most part when I had consistent issues with data speeds during a month period I was able to get credits posted to my bill. Find a number on the web to the retentions department, call, and explain your situation.

there is a difference between ... a few days or weeks of bad service, due to network maintenance. this can be address or overlooked. shiit happens, i know.

but to be down to crap speeds for over 1yr... that is just plain rude to customers and letting us know.. we dont mean SHIIT to them.
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Old September 17th, 2012, 07:43 PM   #35 (permalink)
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For the most part when I had consistent issues with data speeds during a month period I was able to get credits posted to my bill. Find a number on the web to the retentions department, call, and explain your situation.
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