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Old October 25th, 2012, 09:09 PM   #1 (permalink)
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Default Rooted Devices and the Buy Back program?

For those that are rooted, do you unroot your phones before taking it back to Sprint in the Buy back upgrade program or just reset your device and thats it?

I'm getting the Note 2 but will be taking my Photon and the AT&T Note 1 to Sprint for the program. Both are rooted, Photon has a rom the Note does not. So I am unsure whether if I need to unroot them or just Factory reset?

Thanks for any info.

TS

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Old October 25th, 2012, 09:35 PM   #2 (permalink)
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They will buy back rooted or not rooted. At least when I did the buy back on my rooted galaxy s and rooted Samsung admire for evo 4g and evo 3d, didn't even turn the screens on, not until I left the store at least.

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Old October 25th, 2012, 09:54 PM   #3 (permalink)
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I had heard that SPRINT doesn't care if it's rooted or not.Had an OG EPIC as a loaner phone from BEST BUY for a few days a few weeks ago, shoulda rooted-ROMMED it just for the heck of it (Lord knows it needed it for A2SD,no internal storage to speak of).
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Old October 25th, 2012, 09:57 PM   #4 (permalink)
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I had heard that SPRINT doesn't care if it's rooted or not.Had an OG EPIC as a loaner phone from BEST BUY for a few days a few weeks ago, shoulda rooted-ROMMED it just for the heck of it (Lord knows it needed it for A2SD,no internal storage to speak of).
Lol as far as buy back I don't think sprint cares, but if you take it in for repairs, that's a whole different story. They won't even touch it until its unrooted.

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Old October 25th, 2012, 09:59 PM   #5 (permalink)
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The odds are that Sprint will be restoring them back to stock, and shipping those devices off to Asurion for scrap parts. Personally, I wouldn't waste time restoring back to stock myself. Let them handle the dirty work. You just reap the benefits of a new device
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Old October 25th, 2012, 10:21 PM   #6 (permalink)
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The odds are that Sprint will be restoring them back to stock, and shipping those devices off to Asurion for scrap parts. Personally, I wouldn't waste time restoring back to stock myself. Let them handle the dirty work. You just reap the benefits of a new device
Exactly, isn't like sprint is willing or is going to pay a reasonable amount anyway

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Old October 25th, 2012, 10:27 PM   #7 (permalink)
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^ True,
my two photons are getting $80 each and the Note 1 is getting $175, but there are other devices that are way way lower.

Thanks for the advice guys as always.

TS
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Old October 25th, 2012, 11:05 PM   #8 (permalink)
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I did buyback for my wife's iPhone by trading in her Rooted Evo Shift. I also had a custom ROM on it so I was a little concerned when the screen was starting up and the rep saw that it had an awkward start screen but he didn't say anything and took it back without issue.
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Old October 25th, 2012, 11:48 PM   #9 (permalink)
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I did the buy back yesterday morning. Phone was rooted and cracked screen. I took my memory card out and wiped the phone before handing it over. I didn't expect him to say $90 because of the screen.
Come to think of it, when I finally gave up my Evo to buy back, it was rooted too.
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Old October 25th, 2012, 11:50 PM   #10 (permalink)
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They don't care about root at all
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Old October 26th, 2012, 08:10 AM   #11 (permalink)
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I did the buy back yesterday morning. Phone was rooted and cracked screen. I took my memory card out and wiped the phone before handing it over. I didn't expect him to say $90 because of the screen.
Same here. Except my screen wasn't cracked.
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Old October 26th, 2012, 09:09 AM   #12 (permalink)
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They'll get my Photon from my hands when I'm dead and cold. It's far more valuable to me as a backup/media player/world phone than the measly $80 they would give me if I sold it back.
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Old October 26th, 2012, 09:41 AM   #13 (permalink)
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Correction, those buy back prices were from last week, this week its $63 for the photon and $145 for the Note1.

I better hurry up before they end up being $0.00

and yeah, i know i can probably sell them on ebay, swappa, etc for a higher price but I really hate doing that.

TS
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Old October 26th, 2012, 09:48 AM   #14 (permalink)
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Correction, those buy back prices were from last week, this week its $63 for the photon and $145 for the Note1.

I better hurry up before they end up being $0.00

and yeah, i know i can probably sell them on ebay, swappa, etc for a higher price but I really hate doing that.

TS
I actually just (unintentionally) picked up a brand new White (Sprint) SGS3 16GB from eBay for $365. Going to hold onto my 3VO foreverrrrrrrrr!
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Old October 26th, 2012, 01:00 PM   #15 (permalink)
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Same here. Except my screen wasn't cracked.
Show off!!
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Old October 27th, 2012, 07:51 AM   #16 (permalink)
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Lol as far as buy back I don't think sprint cares, but if you take it in for repairs, that's a whole different story. They won't even touch it until its unrooted.

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This isn't true. Sprint will look at a rooted phone regarding repairs. Obviously it depends on the kind of repairs, but the techs root their phones too and openly talk about it. At least that's my experience and I"m pretty sure you won't be able to find anything official that says Sprint will not service a rooted phone.
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Old October 27th, 2012, 08:01 AM   #17 (permalink)
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This isn't true. Sprint will look at a rooted phone regarding repairs. Obviously it depends on the kind of repairs, but the techs root their phones too and openly talk about it. At least that's my experience and I"m pretty sure you won't be able to find anything official that says Sprint will not service a rooted phone.
They will work on rooted devices, but they will have to restore it back to stock prior to any maintenance.
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Old October 27th, 2012, 10:36 AM   #18 (permalink)
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Correction, those buy back prices were from last week, this week its $63 for the photon and $145 for the Note1.

I better hurry up before they end up being $0.00

and yeah, i know i can probably sell them on ebay, swappa, etc for a higher price but I really hate doing that.

TS
I hate it too. It takes time to properly list items on ebay to sell. And sometimes, I don't want to be bothered. So I just take the lower buyback amount.
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Old October 27th, 2012, 10:48 AM   #19 (permalink)
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They will work on rooted devices, but they will have to restore it back to stock prior to any maintenance.
Took mine in for repair and got it back the way I gave it to them but that was back when I had my Evo.
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Old October 27th, 2012, 11:33 AM   #20 (permalink)
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I hate it too. It takes time to properly list items on ebay to sell. And sometimes, I don't want to be bothered. So I just take the lower buyback amount.
You will have to lower the price for shipping expenses and ebay/paypall will take their cut out of the profit as well.

With Craigslist you have to deal with people who waste your time and have no intention of really buying the phone.
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Old October 27th, 2012, 12:39 PM   #21 (permalink)
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Took mine in for repair and got it back the way I gave it to them but that was back when I had my Evo.
That's odd. Maybe some stores operate differently than what they are supposed to? Who knows..
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Old October 27th, 2012, 04:10 PM   #22 (permalink)
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That's odd. Maybe some stores operate differently than what they are supposed to? Who knows..
Could have a lot to do with the fact they know me and I know them. In this store 98% of the employees are rooted so they've never given me static about it.
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Old October 27th, 2012, 05:28 PM   #23 (permalink)
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I've never had issues with them working on a rooted device either. I tell them its rooted before I hand it over and I tell them not to change any software
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Old October 27th, 2012, 08:06 PM   #24 (permalink)
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You will have to lower the price for shipping expenses and ebay/paypall will take their cut out of the profit as well.

With Craigslist you have to deal with people who waste your time and have no intention of really buying the phone.
Yup. It's a pain. Buyback is so much easier.
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Old October 27th, 2012, 09:54 PM   #25 (permalink)
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That's odd. Maybe some stores operate differently than what they are supposed to? Who knows..
Might be. Depends if it is a Corporate store or a store offering Sprint devices. both have repairs dept but the non-Sprint store sends the bill to Sprint.

I actually found out tonight that the Sprint locator shows all stores. The ones that are Sprint corporate only have "Sprint Store" in the name, if it has something else attached to the name then it is not a corporate store.

Explains why I had the issue yesterday when the (non) Sprint store couldn't get into my account, but the corporate one could.

TS
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Old October 28th, 2012, 08:20 AM   #26 (permalink)
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Explains why I had the issue yesterday when the (non) Sprint store couldn't get into my account, but the corporate one could.

TS
Trying to pick up the GNote 2?
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Old October 28th, 2012, 08:28 AM   #27 (permalink)
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Might be. Depends if it is a Corporate store or a store offering Sprint devices. both have repairs dept but the non-Sprint store sends the bill to Sprint.

I actually found out tonight that the Sprint locator shows all stores. The ones that are Sprint corporate only have "Sprint Store" in the name, if it has something else attached to the name then it is not a corporate store.

Explains why I had the issue yesterday when the (non) Sprint store couldn't get into my account, but the corporate one could.

TS
This reminds me some years ago I was in Kansas and wanted some high end phone that just launched (don't remember the phone) the day I got there. I go to what's supposed to be a Sprint store, drop $600 and leave. 2 wks later take the phone to my store (having a reboot issue) and they cant find my transaction anywhere even though they're looking at my receipt.

Calling Sprint they told me that although it "looked" like a corp store I bought my phone from it wasn't. I eventually was able to get my phone replaced but that hassle wasn't worth me buying from a 3rd party retailer ever again.
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Old October 28th, 2012, 09:29 AM   #28 (permalink)
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Yep. I only deal with corporate stores when it comes to upgrades...with the exception of best buy. I never had a problem with them.
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Old October 28th, 2012, 05:09 PM   #29 (permalink)
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Trying to pick up the GNote 2?
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Yep. I only deal with corporate stores when it comes to upgrades...with the exception of best buy. I never had a problem with them.
I thought of Best Buy, but since I have three devices using the buy back program I had to go through Sprint.

It was quite nerve racking. Two Sprint stores next to each other in a one block area. The non-Sprint store had numerous Notes in both colors. The Corporate store did not. The non-Sprint store could not get into my account and the Corp one could. So even though my three Notes were no less than 2 feet away from me, I could not get them. I had to order the Notes at the Corp store. Should take 3-5 business days from ordering it on Friday.

My fear is that with this hurricane Sandy upon us that I won't get them by weeks end. and on Saturday I'm heading out on vacation. So most likely I'll see the notes after i come back after Thanksgiving.

TS
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Old October 28th, 2012, 05:48 PM   #30 (permalink)
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I'm still amazed that store inventory was so low for launch day. Just about all the posts I've read, each store may have had 5 total with the exception of one store having 6 in both colors.

Yet here you are with them in arms reach and can't get them. If this is how things are done I can't imagine how Samsung sold 10M of the Note 1.

Here's hoping yours arrive before vacation.
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Old October 30th, 2012, 09:55 AM   #31 (permalink)
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Make sure you ask about how you receive the buy back money. Some stores credit your account, others only give you money toward accessories. Doing it locally and online are different.


Btw You will love the note 2. It is a beast, and its actually easy to hold/use. Mind you have have average hands
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