gibbo

I managed to get HTC Sync installed and working correctly. But now when I connect my phone to the PC it is not recognised
If I select the notification that tells you the USB is connected to mount the SD Card then that works, but still no sync.

Any body got any ideas ?

TVM

rizzla

Plug your phone out and try reinstalling (modify) the htc sync. Windows should say it need to restart for the installation to take affect. when windows loads up plug the phone back in and it should try and read the driver from htc sync, hopefully all should be fine.

You may also have to mount the phone aswell.

Last edited by rizzla; August 1st, 2009 at 03:34 PM. Reason: added info

stormriderr

(Q) How do I synchronize my phone with my PC?

(A) You can find the latest version of HTC Sync and drivers from Support section of HTC website. From your phone, the USB debugging check box in HOME > MENU > Settings > Applications > Development needs to be selected for the phone to be able to synchronize with the PC using HTC Sync. On your computer, run HTC Sync. Connect the phone to the computer using the provided USB cable. The first time you synchronize the phone, the Synchronization Settings Wizard starts automatically to help you set up HTC Sync. Select the PC application you want to synchronize with and then select the categories you want to synchronize. Select when to synchronize data and then check the settings that you have chosen.

andyandroid

Hi can anyone tell me how I can sync my new G2 touch with outlook. All my contacts and diary info is in outlook and I cant get any of it on my phone.

I have downloaded htc sync, turn on degugging usb attached cable and tried to sync. It starts sync but only goes along for 10% and then says sync failed. I have tried a whole bunch of times but same frustrating result.

The phone was new and locked on T-mobile I had it unlocked and now it runs fine on O2. I am using Windows Vista on my laptop. Please help as I cant call anyone as I have no contacts on the phone cos there all on my office outlook.

Gratefully Andy!

aarongale

I have just done this with my new G2 and this is the route I would recommend.
Export your outlook contacts as a CSV file.
Logon to gmail and import those contacts.
Sync your G2 with gmail and it will import all your contacts.

The reason I wouldn't use HTC Sync is that is add a lot of tasks to windows you really shouldn't need running all the time and also there is a good chance it will delete your contacts from Outlook as it did on mine.

andyandroid

I need to sync both my contacts and my diary. Google mail will only do my contacts, is that correct?

desireable99

Hi,
I have tried downloading the sync from the website, tried copying it from my sd card.
I cannot get it to install. I click on the application, select the language, it extracts, then decompresses, then I get a box on the screen that has information in it and an ok down the bottom. When you click ok it does nothing else

What am i doing wrong??

PhilipC

I'm having problems as well.

I have installed the HTC sync on my laptop as per instructions, I click on it and it says

'no phone connected'

And when I connect the phone it goes through the option screen, then says the sync is not on the computer

I have tried connecting the phone first, than running from the laptop

Then I have tried it the other way around, neither works.

I am using a laptop running Vista, and the phone is a brand new Wildfire.

The laptop shows that the phone is connected, well it makes the sound anyway, and the phone is charging from the USB cable so I am a lose..

celsis

Same here!! Maddening!!

passerby

For Wildfire you need to enable USB debugging on the phone. Settings - Applications - Development - tick USB debugging. Plug phone in and it will start to install automatically (if you have HTC Sync)

This is a bit poor and should be in the HTC support FAQs

celsis

Already done that, about three times now! Running Vista business, 4gb, dual core. More than adequate spec, really getting to me now, love the phone, but if I cant connect it to the pc im doomed!!! lol

TiberiusJD

I have also a problem with HTC sync

I have a HTC wildfire, and when I connect it with the PC HTC sync recognize it but It doesn't want to sync my music and video.

any solutions?

newhtc

Having same sync issue with Legend maybe worse as I've never seen this so-called "wizard". intalled/uninstalled/reinstalled sync without change, phone still can't see it on the computer.
Device manager recognizes phone with a !, but says I'm using the latest driver.
Debugging is checked, phone does successfully charge, but can't do any sync.

Running Vista Home Premium 32bit

Using Sync 2.0.38 (Canadian user)

Last edited by newhtc; September 19th, 2010 at 09:29 AM.

newhtc

For any other Vista user having issues, it seems that you need to have SP1 installed in order for the phone to be recognized - works like a charm since the pack.

stroke1988

I have solved it on my Windows 7 PC 64 bit i had to right click HTC Sync on my desktop and select troubleshoot computability then recommended settings changes it to Windows XP service pack 2 then run and it should work hope this helps people!!

puremind

Hello guys

I have found an elegant solution. Since it was clear this is a driver issue, I looked for a third party driver.

Here is one that works perfectly with all versions of HTC synch:
http://unrevoked.com/rootwiki/lib/exe/fetch.php?hash=908951&media=http%3A%2F%2Fwww.unrev oked.com%2Frecovery%2Fandroid-usb-driver.zip


Here is the thread where I found the driver:
Universal Windows USB Drivers (ADB, BootLoader, Disk Drive, HTC Sync)


I didn't read the thread, I just grabbed the driver and used the following method:
1. download and extract the file to any folder
2. go to device manager,
3. while connected with your phone with android generic device driver, find the android device in the list of devices
4. update driver: "let me specify", "have disk", and then point to the folder where you extracted the driver (any folder in a non protected/system folder works)

It doesn't matter that this driver is not signed, you will need to reboot, but after that HTC synch works. If you happen to overwrite this driver through a new HTC synch installation, just repreat the procedure.

gdsemiller

I have an HTC Inspire 4G and just downloaded the HTC Sync. When trying to sync with my pc it runs for a few seconds and then gives the following error "The Process stopped because the media was removed or communication with the drive was lost". It did download some of my songs but not all. I also have a video I took which is pretty big 60mb and Im trying to get it to my pc also. Is there a way to reduce the video size after the video has been taken?
Thanks
George

GearDrive

Went through all the attempted fixes listed in this thread and nothing worked. Finally decided to send the problem to HTC for a solution. I had to pull the battery out to get the serial number they asked for. Put the battery back in and all was fixed!! After all the BS I went through it was that easy.

Airbusdriver87

EVO 4g (Sprint) I too have tried ALL of the recommended fixes short of the universal dvr (will try it next). Been on the phone with HTC 5 times. Am dwn to a factory data reset if the new dvr doesn't work. The 2.0.40 that came on the phone used to work, sometimes had to reinstall but now nothing is working! " Can't find HTC on your PC......." msg.

Angry79

What a total load of cr4p HTC Sync is. Loved phone initially (Desire), but spent way to much time now reading forums, contacting HTC support, trying EVERYTHING everybody said to make this piece of sh1t work. It doesn't.
It's not that it has bugs, it actually doesn't work, at all. Only one thing it does do consistantly - hang every PC I try it on (with "updating HTC library" message). Try task manager and see the CPU usage and memory usage - 100%! WTF?
It worked 1st time ever off the sd card, and never worked again. Installed, re-installed, upgraded, tried multiple PCs, disabling anti-v and firewalls etc etc. Never worked again. I am IT literate, and worked in IT. If we released a "product" like this we'd be fired! HTC support's final solution was to tell me to wait for next release in June... HELP! Anybody? Using Sync version 3.0.5511 (latest) on normal XP Professional service pack 2, with Outlook 2003. Tried other XP Home, Vista, 7 etc etc.

bobsface

If you disconnect the internet connection HTC Sync works everytime. Syncs with outlook calendar/contacts / files etc. etc.

I know it's not ideal but it obviously tries to access the internet and maybe it's a firewall thing.

I agree I could be much better.

tarkan

i use LG datacable For HTC Surround LG OEM (Original) Micro-USB Charging Data Sync and Power Cable Link Transfer Cord - LG SGDY0014303 / SGDY0013 it works fine with me

zeffy

my htc wildfire after installing CM7 Rom not connect on htc sync
plz help me
thank you

Jazzajon

Hi. I've tried pretty much every thing suggested on this thread to sync my wife's HTC Desire S with my PC running Windows 7 64 bit. I have un-installed and re-installed the drivers after going into msconfig and leaving only the Microsoft programs running. I have tried turning debugging on and off. I uninstalled and cleaned the registry and then reinstalled the version on the phone instead of the one from the HTC site. Still nothing. finally I tried Pureminds suggestion and tried using the universal 3rd party driver but that was a 32 bit only driver. My iphone sync'ed first time and have had no problems but this HTC is looks nice but for ease of use it is pants! Anyone any suggestions?

luluve

hello
I just installed htcSync and if I connect my phone to the pc it searches htcSync and finds it but if I open HtcSync now it opens en closes immediately
how is it possible
what do I have to do??

help???

hmegli

I'm new to this forum, I hope I've got the correct one... I can get HTC Sync to work but I need to set the files to sync to my HTC Desire HD, When Sync loads up my device connects and the synchronizing begins automatically. Unfortunately it syncs the wrong contacts directory (I can't find the directory that is being sync'ed on my pc). How can I get the setup page so I can set up the correct contact directory? Any help would be appreciated..
Thanks, Harv

AmberAngel

I have had this problem for quite some time and i found the only way to solve it was to unmount your SD card (or even physically take it out) and try that. For some reason that is the only way i can sync my Wildfire.

oliviahcr

I have the same problems with my HTC ChaCha. I have already problems with my SD-card, and therefore I recieved a new one. The store told me to sync my old one before changing it, but it doesn't work! The most annoying thing is that because the htcSync does not work on a Mac, I have to use my school computer, where I am not the admin... I have tried almost everything here, but it still does not work. Any other suggestions?

rainingducks72

I don't know if anyone here has tried, but this worked for me on windows 7 when I couldn't install the newest version of HTC sync through their automatic updating function (btw I couldn't get the older version to work before I did this). If you go to HTC's help website at http://www.htc.com/uk/help/ and select your phone, then go to the "News and Download" tab and download and install the newest version of HTC sync. Then open it; once it's opened and says that no device is connected, connect your phone and have it set to the "HTC sync" connection option. After a few minutes it should recognize the device and you should be able to sync your phone.

sensation xe

Was the same issue: could not connect to htc sync (the phone wrote that there is no htc sync software on PC).

The PROBLEM was about firewall.
1. just exit your firewall;
2. need to set off USB debugging on the device;
3. set ON again the USB debugging on the device and wait few seconds - device will be recognized by the htc sync.

For me the problem was resolved. After that I just checked the firewall settings in detail and found where the issue was.

markbehr

well i feel dumb, i cant find a sensation 4g sync download anywhere. i could not find a download on the htc website. i even googled it and couldnt find one. i am not doing somehing right. i give up.

sandozer

I have tried just about everything and still no sync. Downloaded latest Sync software from HTC and still it bombs out during sync saying "Fail to mount/unmount device storage card"
It does start syncing, and then that message appears, I have HTC debug enabled, HTC Sync set as default on phone.
Anybody??

MFussell2316

I had this same exact problem. Drove me nuts. Read somewhere that there might be a conflict with iTunes. Fortunately, my iTunes is on an external hard drive. I unplugged it, reloaded the HTC Sync software and it booted right up with no errors. If you can somehow 'disable' iTunes, or disconnect any external hard drives, give it a shot. It might work for you like it did me. Good luck!!!

sandozer

Thanks for your input, dont have itunes installed, so it aint that!

sandozer

My HTC sync problem resolved by uninstalling HTC sync and putting in myphoneexplorer. .

JohnDF1

nope HD desire on 3, HTC working previously now continual fail to mount/umount sd storage device, will not take music or gallery sync from desktop PC win 7 64 bit

glbungy

My solution was disconnecting computer from the internet and the htc sync works flawlessly. Synced all my music and photos no problem!!!

ashley4285

I have a HTC Rhyme and I cannot get my HTC Sync to recognize my phone at all. I have disconnected my internet connection and that didnt work...I used my mount for my phone and that didnt work. I turned off my firewall and that didnt work. I downloaded the most up to date sync software and that still didnt work. Does anyone have any idea how to get this to work? its very fustrating

lexmark245

A simple solution:

Right click the HTC Sync icon, then click "Run As Administrator"

Then plug in your phone (Make sure you have enabled "HTC Sync" as your default connection type in Connect to PC in your settings") and HTC Sync should recognize it. Then it should work!

Hope this helped

- lexmark245

P.S - (Optional but Recommended) Reboot your PC and device after you have finsihed installing HTC Sync.

Last edited by lexmark245; January 30th, 2012 at 09:02 PM.