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Old August 1st, 2009, 07:54 AM   #1 (permalink)
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Default HTC hero/T Mobile G2 driver problem XP

I have just upgraded to the HTC Hero and after a frustrating day spent talking to T-Mobile technical dept and HTC cust support without resolution, I was wondering if anyone here could shed some light on the problem that I have encountered.

I am running Windows XP SP3 32bit Home edition and cannot get the G2 to communicate with my PC and vice versa. I have installed HTC Sync v 2.0.2 which supposedly has the latest drivers for the handset but when activating the USB connection, the 'found new hardware' wizard returns a 'error installing device/your new hardware may not function correctly' warning (paraphrasing a bit there). As a result, I cannot sync my handset to the HTC sync program. It does, however, recognise the SD card as a removable disc but this connection is quite temperamental, dropping out at will.

Tech support at T-mobile said that compatibility with Vista was OK but less so with XP.

Does anyone know of any drivers that will work with my device?

Thanks,
Will

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Old August 2nd, 2009, 11:03 AM   #2 (permalink)
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Try installing the google developers pack after thats installed there will be a driver in there c:\program files\something

Android 1.5 SDK, Release 3 | Android Developers
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Old August 2nd, 2009, 03:01 PM   #3 (permalink)
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[QUOTE=billybroadsword;42760]
Tech support at T-mobile said that compatibility with Vista was OK but less so with XP.

Does anyone know of any drivers that will work with my device?

/QUOTE]

well i got it syncing with XP, had to go round the houses a bit, but try reinstalling the driver. should ask to restart windows then plug the phone in once windows has fully loaded.
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Old August 3rd, 2009, 11:02 AM   #4 (permalink)
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Hi,

Thanks for the advice. Have downloaded the google developers pack but am not exactly sure what to do with it. Is there an installer within the zip file? Do you know the exact name of the driver or how I would recognise it?

Thanks,
Will
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Old August 3rd, 2009, 02:12 PM   #5 (permalink)
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Help with HTC Sync

For SDK unzip

Naviagate to \android-sdk-windows-1.5_r3\android-sdk-windows-1.5_r3\usb_driver

there is a AMD and x86 folder

Try the XP install again from the forum link first
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Old August 3rd, 2009, 04:49 PM   #6 (permalink)
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Hi,

I have tried these measures and the new drivers still not allowing the phone to sync or interface with the computer. Getting exactly the same problems as before.

I'm just wondering if the phone itself is up to date as the interface is running very slowly and pretty awful key lag. I have firmware version 1.5 and software 1.0.0.A6288. Are these the latest or should I have newer versions?

Thanks,
Will
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Old August 3rd, 2009, 10:36 PM   #7 (permalink)
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Quote:
Originally Posted by billybroadsword View Post
Hi,

I have tried these measures and the new drivers still not allowing the phone to sync or interface with the computer. Getting exactly the same problems as before.

I'm just wondering if the phone itself is up to date as the interface is running very slowly and pretty awful key lag. I have firmware version 1.5 and software 1.0.0.A6288. Are these the latest or should I have newer versions?

Thanks,
Will
With the phone ON ... pull the battery and the sim ...wait 3 to 4 min and then try the phone again ... if that doesnt help ... then Factory reset ...
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Old August 6th, 2009, 06:22 AM   #8 (permalink)
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Tried this and factory reset, lag is slightly better but... nothing like the difference that operating without the sd card makes. The phone is so much faster without it. It is just the factory one which came with the phone. Micro sd 2gb, not sure which class.
Which card should I get for optimum performance? Unlike my misses, I'm not that bothered about size. Does size matter or is class the overriding factor?
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Old August 6th, 2009, 02:32 PM   #9 (permalink)
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Originally Posted by billybroadsword View Post
Tried this and factory reset, lag is slightly better but... nothing like the difference that operating without the sd card makes. The phone is so much faster without it. It is just the factory one which came with the phone. Micro sd 2gb, not sure which class.
Which card should I get for optimum performance? Unlike my misses, I'm not that bothered about size. Does size matter or is class the overriding factor?
Bigger will take a bit longer to check on power on ... Class 2,4, and 6 are available.. you may or may not notice some difference between classes ... (except for taking Pics or writing data ) as the Class only applies to write speed and not read speed ...

I just changed from a class 4 to 6 ... I have about 300 apps .. and use Apps2SD ... on my rooted phone .... I did NOT notice any great change .. nor did I expect that much ... except for pics, video ...

So the price is down over the past year ... and a class 6 8GB is under $20 at like egghead ... so Your Choice ...
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Old August 7th, 2009, 08:44 AM   #10 (permalink)
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Thanks for the advice. The phone is now running reasonably quickly but I am still not having much luck syncing with outlook.

I have downloaded and tried HTC Sync 2.0.4 and there is no difference. I am able to pair the device with the phone but only when the first connection is made after a factory reset of phone and a fresh install and reboot of the HTC Sync. As soon as I try and sync the phone, a few contacts go through OK but then the device times out and I cannot get the connection back unless I factory reset phone and reinstall HTC Sync

The driver in the Android developer pack 1.5 seems to be for the HTC Dream, mine is a Hero. Should I be using this driver or is there a separate driver for Hero?

Other users seem to have no problems with XP SP3... I have thrown everything I can at the problem and I desperately need to get it working otherwise I'll have to take the phone back.

Any further suggestions would be greatly appreciated.

Thanks,
Will
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Old August 7th, 2009, 02:43 PM   #11 (permalink)
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Default Same Problem

Hi,

I am facing the same problem. I am unable to sync my contacts through outlook. I have XP with SP3.
This is my second G2. The first one only had a 3 hour battery life and now this problem.....unless I get the remedy, i would have to have this phone returned.
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Old August 8th, 2009, 10:49 AM   #12 (permalink)
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I'm suffering from exactly the same problem only mine is with Vista Ultimate 32 bit, yesterday i got my Hero to sync with my work PC which is XP but i cannot for the life of me get it to work with Vista, I've factory reset the Hero and still it wont sync, please help somebody.
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Old August 18th, 2009, 06:54 AM   #13 (permalink)
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Just received and installed an 8gb micro SDHC class 6 card to replace the one that came with the phone and it has made an enormous difference in performance.

The lag has gone and I am finally able to unlock and appreciate the phone's potential.

This has made the difference between returning the phone and keeping it. Thank God I don't have to get a Crackberry. What a relief.
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Old August 29th, 2009, 06:51 PM   #14 (permalink)
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I've had a similiar problem
I eventually got around it by rebooting both laptop and phone - which the manual omits to mention. It's complicated by the fact that when plugged in it takes a couple of mins for the laptop/phone to recognise each other.

I thought I had it sorted it but it's only giving me the option of syncing with outlook express, not Outlook which is where all my contacts are.

I have had the phone about 48 hours and I'm starting to get a bit hacked off. Very little seems to be working out of the box, I have been googling workarounds almost non stop since I got it which is not really what I hoped for.

I really want this to work, it's so much better than my old WinMo phone. Come on HTC, give us some updates that sort this out
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Old October 8th, 2009, 02:32 PM   #15 (permalink)
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I am using on XP Professional SP3 and HTC Sync, version: 2.0.4.
When I try to sync the phone "can't find HTC Sync in the computer".
Also the sync program freezes with all buttons greyed out.

This is incredibly bad, since Windows is the only OS that supposedly is supported(!) and it doesn't work on this very common configuration.
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Old October 8th, 2009, 05:09 PM   #16 (permalink)
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Try rebooting the phone. It *may* work then. Can't believe that something so fundamental to the operation of the phone is so flakey...
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Old December 23rd, 2009, 07:53 PM   #17 (permalink)
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Hi,

Been frustrated too - but turns out the drivers are actually on the phone - you need to go to Settings > Applications > Development and turn on USB Debugging then connect to your PC.

I had the sync software previously installed, and havent tested any other way so I would advise doing it this way - but works fine now.

Good luck!!
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Old December 31st, 2009, 05:28 AM   #18 (permalink)
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Default HTC sync not working

I've had the same problem for a few weeks, however i have finally resolved it

My phone connected when I first had it to my XP SP3 machine, but then stopped working, the problem with mine was an app that I downloaded called TasKiller great app, but stopped my phone being found when I tried to sync it

Even with this app your phones should still sync with SP2 as i have tried this and have had no problems but SP3 caused an issue until last night

Uninstalled TasKiller, restarted my phone and suddenly it started to appear on my SP3 machines

Hope this helps guys
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T-Mobile G2 Touch
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The T-Mobile G2 Touch is simply the HTC Hero with an identity crisis. Eager to follow in the footsteps of the G1 name, T-Mobile UK simply rebranded the HTC Hero as the T-Mobile G2 Touch. Interestingly enough, they initially officially tweeted that ... Read More



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