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Old November 29th, 2013, 05:34 PM   #1 (permalink)
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Default Loose charger port does anyone think that Samsung will fix it?

Just like the title says The charger port on my galaxy S4 has gotten loose, to the point where I now have to hold the USB cable in a certain position for my phone to charge. So I decided to call Samsung this morning and I have arranged to send my phone in for repair.The catch is that I have already upgraded to 4.3 and rooted my phone, so as you can imagine my security counter has already been tripped.

The question I have in my head is whether or not Samsung will repair my problem. Being as this is 100% a hardware issue and having nothing to do with software. I'm curious to see what others in the community think.

So please leave me your thoughts on what you think Samsung will do

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Old November 29th, 2013, 06:02 PM   #2 (permalink)
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Since this is also a 100% "your problem" issue - according to "the book", if the port loosens up, it's your fault - they're going to charge you for replacing it anyway, so warranty issues are moot. (And if they "fix" it by replacing the motherboard, you won't be rooted any more anyway.)
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Old November 30th, 2013, 11:00 PM   #3 (permalink)
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Just like the title says The charger port on my galaxy S4 has gotten loose, to the point where I now have to hold the USB cable in a certain position for my phone to charge. So I decided to call Samsung this morning and I have arranged to send my phone in for repair.The catch is that I have already upgraded to 4.3 and rooted my phone, so as you can imagine my security counter has already been tripped.

The question I have in my head is whether or not Samsung will repair my problem. Being as this is 100% a hardware issue and having nothing to do with software. I'm curious to see what others in the community think.

So please leave me your thoughts on what you think Samsung will do
Ok they will probably check the phone regardless. If you triggered the efuse by tripping the counter than as of now you're unlucky. But who knows they may not even check your phone and will just tighten that port up.
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Old November 30th, 2013, 11:02 PM   #4 (permalink)
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Where'd u buy the phone?
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Old December 1st, 2013, 05:48 AM   #5 (permalink)
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bought the phone from my local T-Mobile store
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Old December 1st, 2013, 02:15 PM   #6 (permalink)
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That should not be a problem I think but make sure you remove the root and stuff, just to be safe.
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Old December 1st, 2013, 04:01 PM   #7 (permalink)
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That should not be a problem I think but make sure you remove the root and stuff, just to be safe.
Just having the knox counter set to 0x1 is a problem. Tmobile employees are informed to check for the knox counter.
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Old December 1st, 2013, 09:26 PM   #8 (permalink)
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Well my advice was based on my personal status I guess- make sure you check the knox and see if you didn't void your warranty. I personally have not updated to 4.3 and it looks like my knox shows custom and 0x30.
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Old December 2nd, 2013, 12:28 PM   #9 (permalink)
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Well my advice was based on my personal status I guess- make sure you check the knox and see if you didn't void your warranty. I personally have not updated to 4.3 and it looks like my knox shows custom and 0x30.
Ok since you didn't update your phone you don't even have knox. The 0x30 is a different counter.
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