April 5th, 2010, 10:16 AM
Thread Author (OP)
Join Date: Mar 2010
Location: Twin Cities, MN
Device(s): myTouch 3G 1.2 (3.5mm)
Carrier: Not Provided
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3G only data connection issue.
I've had the myTouch 3G with the 3.5mm jack for about 6 weeks or so. About 5 days ago I started getting a lot of connection errors from apps and page not found errors from the browser. It got worse for a few days until I finally called TMobile customer service. They had me reboot the phone and fixed some things in my network profile. It worked great for a few hours and the problems came back. So I called customer service again and they said to try putting my sim card in another phone, that worked fine, and then they said to try a master reset of the phone. I hesitated for a day, and found during that time if I changed the standard mobile network settings to only use 2G all the time, the data connection problems went away. If I switched back to 3G, they would come back.
So, today I tried the master reset. I had trouble getting setup again because it came back in 3G and took several tries to connect to my gmail account and setup the phone. It worked ok for a while, but I'm still having the problem.
Has anyone heard of this problem before? Does this sound like a hardware with the phone? Does anyone have any suggestions about what else I might try?