Go Back   Android Forums > Android Phones > T-Mobile MyTouch 3G

New Forums: Nexus Player | Nexus 9
test: Reply
 
LinkBack Thread Tools
Old April 5th, 2010, 10:16 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Mar 2010
Location: Twin Cities, MN
Posts: 3
 
Device(s): myTouch 3G 1.2 (3.5mm)
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Question 3G only data connection issue.

I've had the myTouch 3G with the 3.5mm jack for about 6 weeks or so. About 5 days ago I started getting a lot of connection errors from apps and page not found errors from the browser. It got worse for a few days until I finally called TMobile customer service. They had me reboot the phone and fixed some things in my network profile. It worked great for a few hours and the problems came back. So I called customer service again and they said to try putting my sim card in another phone, that worked fine, and then they said to try a master reset of the phone. I hesitated for a day, and found during that time if I changed the standard mobile network settings to only use 2G all the time, the data connection problems went away. If I switched back to 3G, they would come back.

So, today I tried the master reset. I had trouble getting setup again because it came back in 3G and took several tries to connect to my gmail account and setup the phone. It worked ok for a while, but I'm still having the problem.

Has anyone heard of this problem before? Does this sound like a hardware with the phone? Does anyone have any suggestions about what else I might try?

Thanks

Advertisements
Vesuvio is offline  
Reply With Quote
sponsored links
Old April 7th, 2010, 12:52 AM   #2 (permalink)
Member
 
jfritzs2's Avatar
 
Join Date: Sep 2009
Location: Arizona
Posts: 392
 
Device(s): T-Mobile MyTouch 4G
Carrier: Not Provided

Thanks: 10
Thanked 56 Times in 46 Posts
Default

Quote:
Originally Posted by Vesuvio View Post
I've had the myTouch 3G with the 3.5mm jack for about 6 weeks or so. About 5 days ago I started getting a lot of connection errors from apps and page not found errors from the browser. It got worse for a few days until I finally called TMobile customer service. They had me reboot the phone and fixed some things in my network profile. It worked great for a few hours and the problems came back. So I called customer service again and they said to try putting my sim card in another phone, that worked fine, and then they said to try a master reset of the phone. I hesitated for a day, and found during that time if I changed the standard mobile network settings to only use 2G all the time, the data connection problems went away. If I switched back to 3G, they would come back.

So, today I tried the master reset. I had trouble getting setup again because it came back in 3G and took several tries to connect to my gmail account and setup the phone. It worked ok for a while, but I'm still having the problem.

Has anyone heard of this problem before? Does this sound like a hardware with the phone? Does anyone have any suggestions about what else I might try?

Thanks
I don't know what it could be. Do you for sure have 3G coverage in all of the areas you are experimenting with? If you did a master reset and the 3G came but then later went I wouldn't think there was a huge problem. Whenever I know I should be getting better service than I am, I just reboot my phone and that helps a ton. I think that it needs that at least once a day. Also if it persists, just take it back to Tmobile and ask them for a new phone. I don't know what else you could do beyond that, but I hope that it works out. Good luck!
__________________
Rooted T-Mobile Mytouch4G
CyanogenMod 7 Nightlies
16GB Class 6 Micro SD
www.twitter.com/jordanfritzsche
If you use my work, make it worth the time and donate! - Click here
jfritzs2 is offline  
Reply With Quote
Reply

T-Mobile MyTouch 3G
Current Rating:
Rate this Phone:

While Americans enjoyed having the first ever Android Phone - the T-Mobile G1 - launch on their shores, Round 2 has began!. After watching the rest of the world enjoy the full touchscreen HTC Magic for months, T-Mobile USA reincarnated the phone as... Read More



Go Back   Android Forums > Android Phones > T-Mobile MyTouch 3G
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:28 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.