t-mobile mytouch q issue

projevus · January 23rd, 2012, 09:24 AM

I've had the phone a few months. If I don't have internet connection I cannot make or recieve a call or text message. I've called t-mobile 3 times about this with no help what so ever. Any ideas?

misterfamilyguy · February 27th, 2012, 07:09 PM

If they haven't told you to wipe it yet, I would say go to a store and get a new sim card.

CaptainJason · May 30th, 2012, 09:43 AM

Forgive me if this was already something that you have tried, but it sounds like your phone is set on using internet only for connecting. If you haven't already done this, check your Wi-Fi Settings [Menu>Settings>Wireless & Networks>Wi-Fi Calling Settings>Connection Preferences] and see if you have your phone set on "Wi-Fi Only." If you do, tap the appropriate setting to take you off of that (i.e.) "Wi-Fi Preferred" or "Cellular Preferred").

Hope that this helps.

compucanton · October 3rd, 2012, 12:24 PM

Quote:

Originally Posted by projevus

I've had the phone a few months. If I don't have internet connection I cannot make or recieve a call or text message. I've called t-mobile 3 times about this with no help what so ever. Any ideas?

Any fix for this I am having the same problem

Crashff · October 16th, 2012, 01:17 PM

Read post #3