Called them about 4 times in the past month and every time I got a representative in less then 5 minutes. When I talked to them they all were girls (which I hate) but they all were knowledgeable, oh...and american.The girls also helped me out on some stuff I was really confused on and gave me some discounts. I think the customer service was pretty awesome. Only thing that I could complain about would be that they talked to me nonstop about android phones during the waiting time which is not a bad thing at all, just they go into their life stories sometimes lol.
Oh by the way, the reason I called so much because the my touch slide gets horrible reception and I had to send it back 3 times. The 4th call that i made yesterday was the call that meant something. It was the call ordering my new Mytouch4g
Last edited by Exaqtion; November 23rd, 2010 at 06:32 PM.
I accidentally locked my account on their website and had to call them to unlock it. 4 minutes after dialing, my account was unlocked.
Meanwhile, my phone has been on speaker playing horrible hold music for 19 minutes so far as I wait for Verizon to answer. First their automated menu sent me in circles until I hung up out of frustration. Hopefully this time I'll actually get through to a person that can help me. over 2 years ago T-Mobile was able to port my Verizon landline to their @Home VOIP service very quickly; same day I believe. It's been 2 weeks since Verizon first attempted to port that number to their VOIP service.
At this point I think I'll just call their billing department instead and see if I can get the VOIP removed from my account without losing a package discount. TMobile's @Home service has been flawless but they don't offer it anymore. If I disconnect I won't be able to go back to it if I leave Verizon. Leaving Verizon is looking more and more likely as their customer service incompetence is driving me nuts.
AAAARGH! It was 24 minutes when somebody finally picked up and they couldn't hear me and hung up!
T-Mobile launched the world's first Android Phone - the G1 - with a focus on function. The carrier removed the keyboard in favor of curves, sexifying it up in the form of the MyTouch 3G. Now smashh the two together and you've got the best o... Read More