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Old January 13th, 2010, 06:06 PM   #1 (permalink)
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Location: Barnsley UK
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Device(s): T-Mobile Pulse
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Default Spare Battery For The Pulse.

I have been trying to track down a spare battery for the Pulse since i got it. Due to its rubbish performance.

I contacted T-Mobile who cannot supply them. They told me that if the phone develops a battery problem then they swap the whole phone for a new one which seems a little extreme.

So ..... i emailed the manufacturer and this is the reply i received:

Flag this messageRe: U8220

Wednesday, 13 January, 2010 3:12 AM

From:
"Huawei terminal customer service center(华为终端客户服" <mobile@huawei.com>


To:




Dear Sir or Madam
Thank you for your attention to our product!
The zone of the market and after service is different from each country .Please contact the customer service of the reseller of your product (e.g. Network Operator, check for brand logo) buy battery .



======= 2010-01-12 14:35:00 您在来信中写道:=======

>Dear Sirs,
>
>Is it possible to buy a spare battery for my T-Mobile Pulse (U8220) ?
>
>I live in the UK and cannot find one on the internet or via my phone supplier, (T-Mobile) They do not seem to exist.
>
>Can you supply one as an accessory ?
>
>There are many people looking for them on all the android forums.
>
>Kind regards,
>
>Mr John Hunt.

= = = = = = = = = = = = = = = = = = = =
HUAWEI TECHNOLOGIES CO.,LTD. huawei_logo


Address: Huawei Industrial Base
Bantian Longgang
Shenzhen 518129, P.R.China
Huawei-a world-leading telecom solutions provider
-------------------------------------------------------------------------------------------------------------------------------------
This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!
本邮件及其附件含有华为公司的保密信息,仅限于发送给上面地址中列出的个人或群组。禁止任何其他人以任何形 式使用(包括但不限于全部或部分地泄露、复制、或散发)本邮件中的信息。如果您错收了本邮件,请您立即电话 或邮件通知发件人并删除本邮件!

        致
礼!


        Huawei terminal customer service center(华为终端客户服务中心)
        mobile@huawei.com
          2010-01-13

Guess this means that they are not available.

Interestingly Huawei have pulled the model from their website.

Maybe the pulse is due to become a discontinued model ?

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Old January 19th, 2010, 12:15 PM   #2 (permalink)
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Default

Quote:
Originally Posted by amd3000 View Post
I have been trying to track down a spare battery for the Pulse since i got it. Due to its rubbish performance.

I contacted T-Mobile who cannot supply them. They told me that if the phone develops a battery problem then they swap the whole phone for a new one which seems a little extreme.

So ..... i emailed the manufacturer and this is the reply i received:

Flag this messageRe: U8220

Wednesday, 13 January, 2010 3:12 AM

From:
"Huawei terminal customer service center(华为终端客户服" <mobile@huawei.com>


To:




Dear Sir or Madam
Thank you for your attention to our product!
The zone of the market and after service is different from each country .Please contact the customer service of the reseller of your product (e.g. Network Operator, check for brand logo) buy battery .



======= 2010-01-12 14:35:00 您在来信中写道:=======

>Dear Sirs,
>
>Is it possible to buy a spare battery for my T-Mobile Pulse (U8220) ?
>
>I live in the UK and cannot find one on the internet or via my phone supplier, (T-Mobile) They do not seem to exist.
>
>Can you supply one as an accessory ?
>
>There are many people looking for them on all the android forums.
>
>Kind regards,
>
>Mr John Hunt.

= = = = = = = = = = = = = = = = = = = =
HUAWEI TECHNOLOGIES CO.,LTD. huawei_logo


Address: Huawei Industrial Base
Bantian Longgang
Shenzhen 518129, P.R.China
Huawei-a world-leading telecom solutions provider
-------------------------------------------------------------------------------------------------------------------------------------
This e-mail and its attachments contain confidential information from HUAWEI, which is intended only for the person or entity whose address is listed above. Any use of the information contained herein in any way (including, but not limited to, total or partial disclosure, reproduction, or dissemination) by persons other than the intended recipient(s) is prohibited. If you receive this e-mail in error, please notify the sender by phone or email immediately and delete it!
本邮件及其附件含有华为公司的保密信息,仅限于发送给上面地址中列出的个人或群组。禁止任何其他人以任何形 式使用(包括但不限于全部或部分地泄露、复制、或散发)本邮件中的信息。如果您错收了本邮件,请您立即电话 或邮件通知发件人并删除本邮件!

        致
礼!


        Huawei terminal customer service center(华为终端客户服务中心)
        mobile@huawei.com
          2010-01-13

Guess this means that they are not available.

Interestingly Huawei have pulled the model from their website.

Maybe the pulse is due to become a discontinued model ?
Oh dear. I just bought one (see separate thread I started "Is pulse pulled?" which seemed ominous to me). It is however a sad fact that decent replacement phone batteries are not easily obtained at OEM quality on other phones unless you pay a price which encourages you to go for a new phone anyway, based on my experience with HTC. In other words, use once and throw away, or send it back to t-m.... either within the 7 day cool off period or afterwards when it fails. We lead slightly tragic lives so far as keeping things going, it strikes me
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T-Mobile Pulse
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The T-Mobile Pulse AKA Huawei U8220 branded for use on T-Mobile, was announced on the 3rd September 09 and officially launched on Pay-as-you-go in October of 2009 in the UK. The T-mobile Pulse is an entry level phone with entry level specs . But th... Read More



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