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Old November 14th, 2009, 04:42 PM   #1 (permalink)
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Default Tmobile customer retention plan

just thought i'd pass this on, after reading some of the prices folks have posted paying for their plans

i've got two lines under the family plan, with no contract (contract expired good time ago - i've been with Tmobile since 2003)
anyway, i decided i had to shrink my costs - we were paying $149 for 3000 minutes and data svc (web access) as i use my phone as a modem for web access

called in to Tmobile customer svc with what i needed to do, basically kill one line and probably web access as well - they confirmed i was not under any contract and then proceeded to tell me they had an unadvertised "customer retention plan"

basically, for $88 i'm getting unlimited on two phone lines and for $20 more unlimited web access, total of $108, so basically a 35% reduction in costs with an increase in svc, ie unlimited minutes on voice"

and still on a "no contract" basis - they did say this new price plan would only be for six months and we'd both review the situation at that time, but this economy won't be rebounding in six months - not being pessimistic, just realistic

i think the logic is, keep some money coming in from a customer vs none if customer leaves

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Last edited by larryccf; November 14th, 2009 at 05:07 PM.
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