Question: Can you still get calls/text messages while line is temporarily suspended?

toomuchgame441 · December 28th, 2011, 09:49 AM

So can a line still get calls and text messages while it is suspended for non-payment? Someone is claiming that they can still recieve calls and texts, just cant send them out while they're temporarily suspended. I don't personally have a Tmobile account so I don't know for sure.

Crashdamage · December 28th, 2011, 09:53 AM

Always pay my bill so I'm not sure but I think you can call 911 but nothing else works.

IOWA · December 28th, 2011, 03:16 PM

Call the carrier and ask them lol

toomuchgame441 · December 28th, 2011, 08:01 PM

Quote:

Originally Posted by IOWA

Call the carrier and ask them lol

I did, its very hard to get to their customer care w/o an account for some reason. I got to sales dept and the guy told me that they can't, but he didn't sound too sure

Raven198 · December 29th, 2011, 06:07 AM

Quote:

Originally Posted by toomuchgame441

So can a line still get calls and text messages while it is suspended for non-payment? Someone is claiming that they can still recieve calls and texts, just cant send them out while they're temporarily suspended. I don't personally have a Tmobile account so I don't know for sure.

I have been with T-Mob for over 10 years now..been with them since the Powertel days. In the few times I havent paid on time, YES, I could receive calls for a day or 2 after they shut me down, but NO text messages at all. Hope that helps.

AngelArs · December 30th, 2011, 06:28 PM

911 is all you're allowed. Why would you think they'd give you free calls?

I think you're confusing T-Mobile with MagicJack

RRSpikes · January 12th, 2012, 06:42 AM

Quote:

Originally Posted by AngelArs

911 is all you're allowed. Why would you think they'd give you free calls?

I think you're confusing T-Mobile with MagicJack

This is incorrect.

My son was disconnected for not paying his $500 bill. He's been disconnected since 1/3/12 and I've talked to him every day since. He can't call out or send text but can receive both.

AngelArs · January 12th, 2012, 09:11 PM

Quote:

Originally Posted by RRSpikes

He's been disconnected since 1/3/12 and I've talked to him every day since. He can't call out or send text but can receive both.

Wow a whole week. Give them time. They will catch up and completely disconnect him. In the mean time enjoy what they've over looked.

dansamy · February 1st, 2012, 06:30 PM

Quote:

Originally Posted by AngelArs

Wow a whole week. Give them time. They will catch up and completely disconnect him. In the mean time enjoy what they've over looked.

Sorry, but you're wrong. When a TMo account is suspended, the customer can still receive calls for several days. When dialing out, the customer gets routed to the billing dept to pay by phone.

sprintgirl · August 18th, 2012, 03:59 AM

My account was suspended i did not pay the bill. is it possible for me to pay the bill and still be eligible for my upgrade, although my account was inactive for a week?

Atma · August 19th, 2012, 07:03 AM

Quote:

Originally Posted by sprintgirl

My account was suspended i did not pay the bill. is it possible for me to pay the bill and still be eligible for my upgrade, although my account was inactive for a week?

Welcome to the forums sprintgirl.

I've been looking through T-Mobile support but can't find an answer to that specific question.

My guess would be yes since your account was suspended, not cancelled but that's just a guess. For a definite answer I would call T-Mobile.