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Old December 28th, 2011, 09:49 AM   #1 (permalink)
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Default Question: Can you still get calls/text messages while line is temporarily suspended?

So can a line still get calls and text messages while it is suspended for non-payment? Someone is claiming that they can still recieve calls and texts, just cant send them out while they're temporarily suspended. I don't personally have a Tmobile account so I don't know for sure.

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Old December 28th, 2011, 09:53 AM   #2 (permalink)
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Always pay my bill so I'm not sure but I think you can call 911 but nothing else works.
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Old December 28th, 2011, 03:16 PM   #3 (permalink)
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Call the carrier and ask them lol
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Old December 28th, 2011, 08:01 PM   #4 (permalink)
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Call the carrier and ask them lol
I did, its very hard to get to their customer care w/o an account for some reason. I got to sales dept and the guy told me that they can't, but he didn't sound too sure
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Old December 29th, 2011, 06:07 AM   #5 (permalink)
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Quote:
Originally Posted by toomuchgame441 View Post
So can a line still get calls and text messages while it is suspended for non-payment? Someone is claiming that they can still recieve calls and texts, just cant send them out while they're temporarily suspended. I don't personally have a Tmobile account so I don't know for sure.
I have been with T-Mob for over 10 years now..been with them since the Powertel days. In the few times I havent paid on time, YES, I could receive calls for a day or 2 after they shut me down, but NO text messages at all. Hope that helps.
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Old December 30th, 2011, 06:28 PM   #6 (permalink)
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911 is all you're allowed. Why would you think they'd give you free calls?

I think you're confusing T-Mobile with MagicJack
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Old January 12th, 2012, 06:42 AM   #7 (permalink)
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911 is all you're allowed. Why would you think they'd give you free calls?

I think you're confusing T-Mobile with MagicJack
This is incorrect.

My son was disconnected for not paying his $500 bill. He's been disconnected since 1/3/12 and I've talked to him every day since. He can't call out or send text but can receive both.
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Old January 12th, 2012, 09:11 PM   #8 (permalink)
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He's been disconnected since 1/3/12 and I've talked to him every day since. He can't call out or send text but can receive both.
Wow a whole week. Give them time. They will catch up and completely disconnect him. In the mean time enjoy what they've over looked.
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Old February 1st, 2012, 06:30 PM   #9 (permalink)
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Wow a whole week. Give them time. They will catch up and completely disconnect him. In the mean time enjoy what they've over looked.

Sorry, but you're wrong. When a TMo account is suspended, the customer can still receive calls for several days. When dialing out, the customer gets routed to the billing dept to pay by phone.
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Old August 18th, 2012, 03:59 AM   #10 (permalink)
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My account was suspended i did not pay the bill. is it possible for me to pay the bill and still be eligible for my upgrade, although my account was inactive for a week?
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Old August 19th, 2012, 07:03 AM   #11 (permalink)
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My account was suspended i did not pay the bill. is it possible for me to pay the bill and still be eligible for my upgrade, although my account was inactive for a week?

Welcome to the forums sprintgirl.

I've been looking through T-Mobile support but can't find an answer to that specific question.

My guess would be yes since your account was suspended, not cancelled but that's just a guess. For a definite answer I would call T-Mobile.
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