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Old February 2nd, 2013, 01:29 AM   #1 (permalink)
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Default Service issues

I like my phone, I like my plan, but this is getting annoying.

Scenario- new refill card in my prepaid account a few days ago. There's more than enough money to cover the new month starting today. Issue one- the my account changed from charge date of 2-1-2013 to 2-2 and then BACK.
Next, my service appears to be shut off as of a few hours ago despite the above. A call to customer service offered the "we're upgrading, you'll be good in two hours" line.

Both issues have happened before. Has this happened to anyone else?

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Old February 2nd, 2013, 10:55 PM   #2 (permalink)
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ive had this happen as well its supposed to update the amount automatically i guess their system needs updating every once in a while but the past few month have been ok i havent had to call to tell them to make the changes
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Old February 3rd, 2013, 09:10 AM   #3 (permalink)
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The thing is T-mobile user account just not have a running accout on how and what you have paid.

For example I want to see this:

02-01 : Redeem $30
02-02 : $30 used
03-03 : Redeem $30

None of this I can see.

No running count on calls and to what number.
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