I bought a Samsung Captivate in July. I love it, it's great. However on three separate occasions, I was unable to receive text messages (I became aware when the senders asked why I didn't respond). After the first time it happened, I tried restarting it, uninstalling several applications but nothing worked. The guys at the ATT store didn't know what to do either. I eventually did a factory reset and it started working again. The next two times it happened, it started working after a restart, however I still missed several important messages. In my eyes, this is unacceptable. I called ATT after the second time and the nice lady on the phone told me I need to restart my phone daily to reestablish connection with the towers (no...?). Now I really don't trust their network. I know they will offer me a new phone, but how do I know it won't happen again? Ideally, I would like to get out of my contract and switch services, but I know this is unlikely.
What do you think the chances are of being able to get out of my contract?
Device(s): Nexus 4, Galaxy S II,
Captivate,
Nexus 1 (retired),
Nook Color,
Asus Transformer.
Carrier: AT&T
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Since you already tried a new SIM card, then we'll dispense with that suggestion. If it happens only in one location (home or work or wherever you are most of the day) it could be a marginal signal. My office is located in a fringe area of AT&T and we have calls dropped in different parts of the building, however SMS messages usually make it through. I'd have to think it was a faulty phone, since it isn't a burning issue in the forums. Exchange the handset, although if memory serves, after 5 months the warranty covers replacement with a refurbished phone and not a new one.
I would say 3 lost text messages in 5 months is not something that At&t or most of the world is going to be too concerned about. If it is business critical, I wouldn't use text, oh, wait, that's right I never use text anyway
I would say you are stuck with the contract, there are early termination fees or maybe you can convince them to swap for a different device.
Your best bet might be to pay the early termination fee ($275 or so) and sell the device on Ebay if you really want to go elsewhere.
I would say 3 lost text messages in 5 months is not something that At&t or most of the world is going to be too concerned about. If it is business critical, I wouldn't use text, oh, wait, that's right I never use text anyway
I would say you are stuck with the contract, there are early termination fees or maybe you can convince them to swap for a different device.
Your best bet might be to pay the early termination fee ($275 or so) and sell the device on Ebay if you really want to go elsewhere.
It wasnt 3 lost messages, it was three instances in which I wasnt able to receive any messages. It was days at a time. I missed many messages. Its not business related but there were still several important things that I missed.
Do I have any leverage?
