Official AT&T Q&A Thread

MarcMaiden · January 29th, 2011, 10:15 AM

If you have any questions about AT&T services whether it be about plans, 4g, early upgrades, or anything AT&T related, this is where you can ask them. As an AT&T employee, I'll do my best to answer them, and if I do not know, I'll find the answer for you.

Lets keep this thread clean and strictly for those who have questions and need answers for AT&T products.

Note: Before posting, use the search thread button at the top right of this thread box to see if someone has asked your question already

Here are some FAQ:
Q: Can I keep my unlimited data plan?
A: As long as you have it now, no one can take it away from you. Even if you move from Iphone to Blackberry to Android and back to Iphone again, you can always keep it!

Q. How can I keep my Unlimited Data plan?
A: Here is what you can tell an AT&T employee or third party retailer in different scenarios:

scenario 1:
I want to upgrade another line on my account, but want move the phone and keep the unlimited data on my current line:

Tell them to upgrade the line of your choice. Then tell them to swap that phone onto the line you want it on, and tell them to keep the unlimited data. Tell them to "change equipment" on the line you just upgraded and tell them to remove the data plan (so you dont get charged for an extra data plan you do not need).

Scenario 2:
I want to simply upgrade my line, which has unlimited data already:

Tell them to keep the unlimited data. If they tell you that you can't, Ask for a supervisor and tell them MarcMaiden will come and haunt you in your dreams if they dont let you keep your unlimited data.

Q: What is an early upgrade and how does it work?
A: If you use the term early upgrade, that actually means you want to upgrade to an "Iphone strictly" The term you are looking for is "Exception upgrade." (in AT&T lingo). As long as you are 6 months away from your upgrade, AT&T will allow you to do an exception upgrade which means instead of paying the full retail cost for the phone, you will pay the upgrade cost + $200. For example, you want to get the HTC Inspire, and you want to do an exception upgrade, the phone will be $100 (upgrade price) +$200 (for the exception upgrade). NOTE: This WILL extend your contract for 2 more years.

AT&T Wireless customer care: 1-800-331-0500 (or 611 from the cell phone)
make sure that as soon as it give you menu options, just hit "0" twice to take you straight to an operator. It's much faster that way.

AT&T Wireline customer care: 1-800-288-2020 (Note they are only open M-F 9-5)

DT · January 29th, 2011, 10:15 AM

Hey Marc, I have a question about how "early upgrade" works, or if it's just not available.

Does AT&T pro-rate the upgrade? i.e., if the outright price of a device is $600 and the 2 years contract extension price is $200 ($400 difference), do they offer, for example, the phone for $400 if you're 12 months into your 2 year contract?

...or is it a yes/no thing, where the only option is an outright purchase for full price (and then you get your regularly-scheduled-upgrade when the normal time rolls around).

FWIW, at the end of February '11, I'll be ~7 months into my upgrade/2-years (used an upgrade on the Captivate back in July '10.

Thanks!

MarcMaiden · January 29th, 2011, 10:18 AM

Quote:

Originally Posted by DT

Hey Marc, I have a question about how "early upgrade" works, or if it's just not available.

Does AT&T pro-rate the upgrade? i.e., if the outright price of a device is $600 and the 2 years contract extension price is $200 ($400 difference), do they offer, for example, the phone for $400 if you're 12 months into your 2 year contract?

...or is it a yes/no thing, where the only option is an outright purchase for full price (and then you get your regularly-scheduled-upgrade when the normal time rolls around).

FWIW, at the end of February '11, I'll be ~7 months into my upgrade/2-years (used an upgrade on the Captivate back in July '10.

Thanks!

its more of a yes/no thing. Because you are 7 months in (like most people who bought the captivate

) you will have the ability to get the atrix at the early upgrade price which is the normal upgrade price +200. So if the phone was $150 (like im hoping) you will have to pay $350 to upgrade.

even though its a yes/no thing, they still want a reason for you to upgrade early, just say your phone was lost or stolen, or just doesnt work.

DT · January 29th, 2011, 10:25 AM

Holy smokes! You're like a superhero, you appeared out of nowhere

So, if I'm understanding correctly, the "early upgrade before 2 years" is basically a $200 flat fee, plus whatever the normal upgrade price is?

Thanks a ton BTW!

giper54 · January 29th, 2011, 11:58 AM

Can you get an early upgrade through Best Buy or does it have to be through an AT&T store?

DT · January 29th, 2011, 12:15 PM

Quote:

Originally Posted by giper54

Can you get an early upgrade through Best Buy or does it have to be through an AT&T store?

FWIW, I'm on an older unlimited plan, and have been grandfathered in for a few upgrades. I've always found not going through AT&T makes that more complex or even impossible - the non-Corporate stores always seem to have a specific number of plan options (none of which seem to be carrying over a plan "no longer available").

AMStarshine · January 29th, 2011, 03:28 PM

I have a question but it's about upgrading. My contract is up in April. Is that $200 fee going to apply to me as well? I haven't upgraded my phone since I bought it nearly 2 years ago. If it does, I'm fine with waiting until April. I've waited this long to upgrade...what's a few more months?

Also, is the Atrix a true 4G phone? I keep reading conflicting things. Plus, my current phone is the iPhone 3G. I have a lot to learn about Android and wasn't serious about switching to Android until the Atrix.

MarcMaiden · January 29th, 2011, 03:35 PM

Quote:

Originally Posted by AMStarshine

I have a question but it's about upgrading. My contract is up in April. Is that $200 fee going to apply to me as well? I haven't upgraded my phone since I bought it nearly 2 years ago. If it does, I'm fine with waiting until April. I've waiting this long to upgrade...what's a few more months?

Also, the Atrix a true 4G phone? I keep reading conflicting things. Plus, my current phone is the iPhone 3G. I have a lot to learn about Android and wasn't serious about switching to Android until the Atrix.

Well most of the time you can upgradea couple months before your contact expires . Especially because gou have an iphone 3g

The atrix is a 4g phone that uses hspa+ and not lte so that is sonething to think about

ROCer · January 29th, 2011, 04:02 PM

Quote:

Originally Posted by AMStarshine

I have a question but it's about upgrading. My contract is up in April. Is that $200 fee going to apply to me as well? I haven't upgraded my phone since I bought it nearly 2 years ago. If it does, I'm fine with waiting until April. I've waiting this long to upgrade...what's a few more months?

Also, the Atrix a true 4G phone? I keep reading conflicting things. Plus, my current phone is the iPhone 3G. I have a lot to learn about Android and wasn't serious about switching to Android until the Atrix.

I think At&t lets you upgrade before the two years is up. I called them about my contract status and they told I'm already clear to upgrade. I could have sworn it will be two year this February.

My suggestions is to just call them and ask. They've always been pleasant when I talked to them on the phone.

1-800-331-0500 or 611 from your wireless phone

AMStarshine · January 29th, 2011, 04:26 PM

Knowing that it's HSPA+ and not LTE is a lot to think about. When I upgrade I do want the LTE technology. I really don't want to get a great phone only to have it not be the true 4G tech.

What phones will/do have the LTE tech onboard then? If I'm going to jump, I want to jump all the way not half.

Loiselle · January 29th, 2011, 05:24 PM

To MarcMaiden...

here is my situation, as everyone's is different...

My account says I am eligible for upgrade come May 29, 2011. Contract expires December 28, 2011.

I am currently using an iPhone 3GS and have been since I upgraded to it and renewed my contract for 2 years on December 29, 2009.

My question is, do you think it will be possible to upgrade early when the HTC Inspire 4G comes out? I have zero intentions of leaving AT&T, and I want this phone.

Is this doable? Possible? Thanks in advance.

MarcMaiden · January 29th, 2011, 05:46 PM

Quote:

Originally Posted by Loiselle

To MarcMaiden...

here is my situation, as everyone's is different...

My account says I am eligible for upgrade come May 29, 2011. Contract expires December 28, 2011.

I am currently using an iPhone 3GS and have been since I upgraded to it and renewed my contract for 2 years on December 29, 2009.

My question is, do you think it will be possible to upgrade early when the HTC Inspire 4G comes out? I have zero intentions of leaving AT&T, and I want this phone.

Is this doable? Possible? Thanks in advance.

Not totally sure. Early upgrade for sure, but full upgrade probably not...They usually let you upgrade 6 months before you contract is up which is why they said may 2011 for you. I know its a dumb rule since you are so close to your upgrade, but at the same time, you are close to your upgrade.

Loiselle · January 29th, 2011, 09:54 PM

Quote:

Originally Posted by MarcMaiden

Not totally sure. Early upgrade for sure, but full upgrade probably not...They usually let you upgrade 6 months before you contract is up which is why they said may 2011 for you. I know its a dumb rule since you are so close to your upgrade, but at the same time, you are close to your upgrade.

HAA HAA!

Contacted AT&T today... spoke with a gentleman is the cancellation department. We spoke for well over 40 minutes.

By the end of it, I had his email address, and the deal that when the phone is released, I am to contact him, and he will get me the phone at a new user/upgrade pricing.

How'd I do that?

I threatened to buy out my super tiny ETF and go to Verizon or Sprint.

MarcMaiden · January 29th, 2011, 10:04 PM

Quote:

Originally Posted by Loiselle

HAA HAA!

Contacted AT&T today... spoke with a gentleman is the cancellation department. We spoke for well over 40 minutes.

By the end of it, I had his email address, and the deal that when the phone is released, I am to contact him, and he will get me the phone at a new user/upgrade pricing.

How'd I do that?

I threatened to buy out my super tiny ETF and go to Verizon or Sprint.

thats how you do it! good job!

Edge1978 · January 29th, 2011, 10:30 PM

Quote:

Originally Posted by Loiselle

HAA HAA!

Contacted AT&T today... spoke with a gentleman is the cancellation department. We spoke for well over 40 minutes.

By the end of it, I had his email address, and the deal that when the phone is released, I am to contact him, and he will get me the phone at a new user/upgrade pricing.

How'd I do that?

I threatened to buy out my super tiny ETF and go to Verizon or Sprint.

Ugh! I wish I could do this, but I already used the cancellation excuse to get Unlimited Data on another line of mine that I just got a few months ago

So I don't think they'll give into what they did for you

fujigonewild00 · January 29th, 2011, 10:31 PM

So is a possibility that they will let me get this phone at the new user price if my contract ends 4/13/2011. I know there are times when they will move your date up, and I am a long time user with a large monthly bill as well. Also, if it matters I early upgraded back in august of 2009.

Kilgore Trout · January 30th, 2011, 04:04 AM

I also have a question about the upgrade thing. Its probably really dumb, but whatever. I bought a HTC Aria about six months ago, and have been wanting a little bit more from my phone. I also dropped it a few weeks ago and shattered the screen (though the phone still works fine). I would have to pay $100 to get a new one, so I decided if I was already going to be spending money, then I might as well try and get a better phone (as long as its not too expensive). I've decided that I will probably be getting the Atrix, unless something better gets announced before its release. Would it be easy for me to do the early upgrade thing if I just bring in broken phone? I think I'd be okay with spending $350, but if anybody has any tips about getting it cheaper if at all possible that would be cool too.

Also I have a few questions about the phone besides the ones that have already been asked. I wonder do you actually need a dock to connect the phone to a TV. If I'm not mistaken it does have an HDMI output, so the dock shouldn't be need to view photos and videos and whatever else on a TV.

Also are people going to have to pay extra for the "4G" network?

MarcMaiden · January 30th, 2011, 01:10 PM

Quote:

Originally Posted by Kilgore Trout

I also have a question about the upgrade thing. Its probably really dumb, but whatever. I bought a HTC Aria about six months ago, and have been wanting a little bit more from my phone. I also dropped it a few weeks ago and shattered the screen (though the phone still works fine). I would have to pay $100 to get a new one, so I decided if I was already going to be spending money, then I might as well try and get a better phone (as long as its not too expensive). I've decided that I will probably be getting the Atrix, unless something better gets announced before its release. Would it be easy for me to do the early upgrade thing if I just bring in broken phone? I think I'd be okay with spending $350, but if anybody has any tips about getting it cheaper if at all possible that would be cool too.

Also I have a few questions about the phone besides the ones that have already been asked. I wonder do you actually need a dock to connect the phone to a TV. If I'm not mistaken it does have an HDMI output, so the dock shouldn't be need to view photos and videos and whatever else on a TV.

Also are people going to have to pay extra for the "4G" network?

Im sure you will be able to early upgrade. AT&T is usually pretty good about early upgrades.

as for your phone questions:

You can connect through HDMI out with out having to use the docks.
And you do not need to pay extra for HSPA+ however nothing is known about LTE/LTE pricing yet.

I believe HSPA+ is a lot more inexpensive to keep/maintain then LTE is. If Verizon starts charging more for LTE, then there is a good chance AT&T will.

Loiselle · January 31st, 2011, 10:39 AM

From what I have been told by AT&T themselves...

you can upgrade 18 months into your 2 year contract for the same price as a new customer.

DT · January 31st, 2011, 10:49 AM

Quote:

Originally Posted by Loiselle

From what I have been told by AT&T themselves...

you can upgrade 18 months into your 2 year contract for the same price as a new customer.

Really? That almost sounds to good to be true - it also kind of conflicts with Marc's info (maybe that's a regional/local thing in your neck-of-the-woods[?]).

~~AndreaCristiano~~ · January 31st, 2011, 10:50 AM

Quote:

Originally Posted by DT

Really? That almost sounds to good to be true.

No its true.

lsutigers03 · January 31st, 2011, 10:54 AM

Quote:

Originally Posted by DT

Really? That almost sounds to good to be true - it also kind of conflicts with Marc's info (maybe that's a regional/local thing in your neck-of-the-woods[?]).

It's true. I've been with AT&T for 9 years and I've never had to go a full 2 years to upgrade.

DukeL · January 31st, 2011, 11:34 AM

Used to be able to upgrade after only 6 months witha $75 fee. Boo hoo mean at$t recently raised it to $200 early upgrade fee.

tenchi71 · February 1st, 2011, 12:18 PM

Just signed up just so I can ask a question I haven't see answered...
I've been with AT&T sine the original iPhone, and am currently an iPhone 3GS user who comes up for a full iPhone upgrade on the 20th. If I jumped ship and picked up the Atrix, what would happen to my grandfathered unlimited data plan? Loosing that is most likely a deal breaker.

~~AndreaCristiano~~ · February 1st, 2011, 12:22 PM

Quote:

Originally Posted by tenchi71

Just signed up just so I can ask a question I haven't see answered...
I've been with AT&T sine the original iPhone, and am currently an iPhone 3GS user who comes up for a full iPhone upgrade on the 20th. If I jumped ship and picked up the Atrix, what would happen to my grandfathered unlimited data plan? Loosing that is most likely a deal breaker.

you would keep it

skinien · February 1st, 2011, 12:24 PM

Quote:

Originally Posted by AndreaCristiano

you would keep it

I can confirm this. I went from iPhone to Captivate and was able to keep my unlimited data plan. I think they just rename the plan but I know it's still unlimited.

You do have to be careful when you upgrade at third party (not at&t). I've heard people lose the unlimited data and have to fight to get it back.

scottarbaugh · February 1st, 2011, 01:54 PM

Quote:

Originally Posted by tenchi71

Just signed up just so I can ask a question I haven't see answered...
I've been with AT&T sine the original iPhone, and am currently an iPhone 3GS user who comes up for a full iPhone upgrade on the 20th. If I jumped ship and picked up the Atrix, what would happen to my grandfathered unlimited data plan? Loosing that is most likely a deal breaker.

I'm in the same boat as you. I also have an iPhone 3GS and am eligible for a full iPhone upgrade on 2/20 too. That brings up another question, because we're eligible for a "full iPhone upgrade", does that mean we may not get the fully subsidized price on a non-iPhone upgrade? So, if the Atrix costs $150 w/2 yr contract, do you think we'll be able to get it at that price come 2/20 (assuming the Atrix is out by then)?

I'm really looking forward to switching to Android, btw (especially the Atrix). Tired of boring iOS.

Jahmakan · February 1st, 2011, 08:28 PM

For people asking about their upgrade eligibility, just dial *639# and hit the "send" key and you will be sent a text telling you when you can get your "full" upgrade. I really liked the speed of this device with the little time I was able to use it. The LCD was sharp (though a little "washed out") and the phone fits really well in the hand for a 4" screen.

Jogi · February 8th, 2011, 11:04 AM

are we going to have to get new sim cards when we get the inspire?

MarcMaiden · February 8th, 2011, 11:07 AM

Quote:

Originally Posted by Jogi

are we going to have to get new sim cards when we get the inspire?

nope, they use the same sim cards

YouGotRedOnYou · February 8th, 2011, 11:10 AM

Quote:

Originally Posted by MarcMaiden

nope, they use the same sim cards

Good to hear, Marc. I did read in another thread that a RS employee stated that it would need a new sim. Glad that's not true.

Jogi · February 8th, 2011, 11:11 AM

Cool, thanks for the reply. I was reading another thread and I thought someone had said we will have to get a new sim card but just wanted to be sure.

Donatron · February 8th, 2011, 11:17 AM

Quote:

Originally Posted by MarcMaiden

nope, they use the same sim cards

You work at AT&T, right? Can you answer a few questions I had in another thread?

First, I'm still on contract, but I have lines on my family plan that are not (all dumb phones). So if I use extend one of their contracts to get myself the phone, will I have to add a data plan to the line that was extended? And if so, can I remove it right away without penalty?

Second, when upgrading, will I need to bring in the phone/SIM card belonging to the line I'm extending? Seeing as how the line I'm planning to extend hasn't been upgraded in several years, I'm not sure if it even has a 3G SIM. So it would likely need to be replaced anyway.

Third, can all this be done without hassle at Radio Shack of Best Buy, or am I better off going to AT&T?

MarcMaiden · February 8th, 2011, 11:26 AM

We are open for business! Any questions feel free to post here or PM me!

jonhcox · February 8th, 2011, 11:28 AM

I was told I would have to get a different sim too, but Marc says we are good to go. Getting excited.

MarcMaiden · February 8th, 2011, 11:32 AM

Quote:

Originally Posted by Donatron

You work at AT&T, right? Can you answer a few questions I had in another thread?

First, I'm still on contract, but I have lines on my family plan that are not (all dumb phones). So if I use extend one of their contracts to get myself the phone, will I have to add a data plan to the line that was extended? And if so, can I remove it right away without penalty?

Second, when upgrading, will I need to bring in the phone/SIM card belonging to the line I'm extending? Seeing as how the line I'm planning to extend hasn't been upgraded in several years, I'm not sure if it even has a 3G SIM. So it would likely need to be replaced anyway.

Third, can all this be done without hassle at Radio Shack of Best Buy, or am I better off going to AT&T?

If the lines that you are upgrading are originally dumb phones, then no, you do not need to add a data plan to it. Just make sure the employee changes the phone back to what ever it was and have them remove the data plan.

if they were smart phones and did not have data plans before (smart phones bought before 9/1/2009) then you would have to call customer service and have it removed.

You do not need to bring the phone/sim of the line you are extending, just tell them when upgrading that line, do not change the sim card.

If the person at radio shack/best buy has done his trainings and knows what he/she is doing, then you will be fine. You can always go to RS/BB, upgrade, and then go to an AT&T store or call customer service (1-800-331-0500 from a land line or 611 from the cell) to make sure all is dandy.

Donatron · February 8th, 2011, 11:46 AM

Quote:

Originally Posted by MarcMaiden

If the lines that you are upgrading are originally dumb phones, then no, you do not need to add a data plan to it. Just make sure the employee changes the phone back to what ever it was and have them remove the data plan.

if they were smart phones and did not have data plans before (smart phones bought before 9/1/2009) then you would have to call customer service and have it removed.

You do not need to bring the phone/sim of the line you are extending, just tell them when upgrading that line, do not change the sim card.

If the person at radio shack/best buy has done his trainings and knows what he/she is doing, then you will be fine. You can always go to RS/BB, upgrade, and then go to an AT&T store or call customer service (1-800-331-0500 from a land line or 611 from the cell) to make sure all is dandy.

Awesome, thanks!

coreymcl · February 8th, 2011, 11:49 AM

Quote:

Originally Posted by MarcMaiden

nope, they use the same sim cards

Marc, I have a question for you. Why is it ATT will not reactivate a SIM card instead requiring you to go to a store and get a new one?

MarcMaiden · February 8th, 2011, 12:00 PM

Quote:

Originally Posted by coreymcl

Marc, I have a question for you. Why is it ATT will not reactivate a SIM card instead requiring you to go to a store and get a new one?

Once a SIM card has been activated once before, It can no longer be activated again. So if a SIM gets deactivated, you will need to get a new one from any AT&T retailer including AT&T corporate stores, best buy, radio shack, and others

im guessing its a security issue if anything.

and remember: Sim cards should cost nothing, they should not charge you for one.

Roze · February 8th, 2011, 01:26 PM

Quote:

Originally Posted by MarcMaiden

Once a SIM card has been activated once before, It can no longer be activated again. So if a SIM gets deactivated, you will need to get a new one from any AT&T retailer including AT&T corporate stores, best buy, radio shack, and others

Oh, didn't know that. So my sister gave me an AT&T BB (unlock) since I lost my N1. I saved the sim card in the BB thinking that when I go to the US, I can just do a prepaid with the SIM. So basically I can't do this and the SIM is useless? If so, I'll just throw it away :/

MarcMaiden · February 8th, 2011, 01:34 PM

Quote:

Originally Posted by Roze

Oh, didn't know that. So my sister gave me an AT&T BB (unlock) since I lost my N1. I saved the sim card in the BB thinking that when I go to the US, I can just do a prepaid with the SIM. So basically I can't do this and the SIM is useless? If so, I'll just throw it away :/

Unfortunately that sim is pretty much useless unless there are contacts you want inside of it.

When you come to the states and sign up for a prepaid plan, you can use your black berry and get a free sim with a new number on it.

sorry about your N1 :-\
Those are classic

Whitehorse · February 8th, 2011, 02:09 PM

I upgraded to an android phone-in HTC aria- using some type of one time early upgrade option, only on select phones. I was already about a few months into a new two year. Using the upgrade options. They also signed me into another two year (att). About 2 months ago. That's the back story.

Now. I want the infuse 4g. What is the best way of getting this phone without forking over the hundreds and hundreds it will cost?

Cancel my line pay the 320. And buy the subsidized price?

Open another line and buy it at a subsidized price?

What is the best option. Or what's more worth it. Or what is available to me that I don't know about?

MarcMaiden · February 8th, 2011, 02:19 PM

The infuse 4g is set to launch in the summer time so that might play as an advantage. They might let you do another exception upgrade if you give them a good story..."my phone got stolen" etc.

more times than not they can be pretty accommodating. Thats better than paying the full retail cost.

another way would be to sell your Aria and use the money to buy it at full cost. But who knows what the value of the aria will be in the summer.

if you are already on a family plan, opening a new line would be the most cost effective way to go

Roze · February 8th, 2011, 02:22 PM

Quote:

Originally Posted by MarcMaiden

Unfortunately that sim is pretty much useless unless there are contacts you want inside of it.

When you come to the states and sign up for a prepaid plan, you can use your black berry and get a free sim with a new number on it.

Thanks for the clarification. Was checking the AT&T Pay as you go and DAMN it's cheap!!! $2/day for unlimited call/text/IM nationawide and only pay for the days you use

Great plan for travelers. What's the AT&T SIM card activation fee?

Quote:

sorry about your N1 :-\
Those are classic

And considering it was the AT&T model...it was on the collectible list :/

MarcMaiden · February 8th, 2011, 02:47 PM

Quote:

Originally Posted by Roze

Thanks for the clarification. Was checking the AT&T Pay as you go and DAMN it's cheap!!! $2/day for unlimited call/text/IM nationawide and only pay for the days you use

Great plan for travelers. What's the AT&T SIM card activation fee?

And considering it was the AT&T model...it was on the collectible list :/

this is no activation fee

you just have to pay for the minutes which are in $15, 25, 60, 100 increments

jonhcox · February 8th, 2011, 08:48 PM

Marc,

I know we have talked a few times over today, but I am still investigating my options as far as upgrading. I went to the wireless.att.com website and followed the procedure for determining my upgrade eligibility. Here is what it says:

"A full discount on a standard handset or iPhone upgrade is not available at this time, but you may qualify on 8/13/2011. We can offer you a discounted iPhone upgrade at a higher price with a 2 year commitment and an $18 upgrade fee. Please visit a participating iPhone sales location for pricing on this offer."

What exactly does this mean? Can I go into the store and get the Inspire for the $449 price or is it even more or less?

nb_mitch · February 8th, 2011, 08:56 PM

Is At&t ever going to update any OS on a Android device? They are ranked last in all providers, but it's hard to not be last when your score is 0

MarcMaiden · February 8th, 2011, 09:07 PM

Quote:

Originally Posted by jonhcox

Marc,

I know we have talked a few times over today, but I am still investigating my options as far as upgrading. I went to the wireless.att.com website and followed the procedure for determining my upgrade eligibility. Here is what it says:

"A full discount on a standard handset or iPhone upgrade is not available at this time, but you may qualify on 8/13/2011. We can offer you a discounted iPhone upgrade at a higher price with a 2 year commitment and an $18 upgrade fee. Please visit a participating iPhone sales location for pricing on this offer."

What exactly does this mean? Can I go into the store and get the Inspire for the $449 price or is it even more or less?

that means you can qualify for an exception upgrade (you can read about exception upgrades in mt FAQ in my original post) but in short...no you dont have to pay full price

MarcMaiden · February 8th, 2011, 09:39 PM

Quote:

Originally Posted by nb_mitch

Is At&t ever going to update any OS on a Android device? They are ranked last in all providers, but it's hard to not be last when your score is 0

i know its easy to point the blame at AT&T,

but do we know for sure its AT&T?

lets see:

backflip - abandoned by motorola - confirmed by the moto rep
HTC Aria - was shadow of a phone - probably not popular enough to update lol
Samsung captivate - Samsung is still working on its updates - new unofficial rom leaks prove that (plus only 1 of the 4 sgs variants in the US have been updated)

jonhcox · February 9th, 2011, 08:59 AM

Quote:

Originally Posted by MarcMaiden

that means you can qualify for an exception upgrade (you can read about exception upgrades in mt FAQ in my original post) but in short...no you dont have to pay full price

Thanks Marc!