2.1... Confirmed!!


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  1. Wiskid

    Wiskid Well-Known Member This Topic's Starter

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    Check this out... This is directly from a sprint chat session. Seems pretty rock solid to me. :D I have attached a screen shot of the conversation, if you think this is fabricated:

    [​IMG]SystemConnected with Antonio C.
    13:27:50 [​IMG]System
    Thank you for contacting Sprint. My name is Antonio C.. In order to better assist you, may I please have your first and last name?
    13:30:06 [​IMG]Antonio C.
    I know your time is valuable and I would like to assist you by answering any questions you have. Would you like to continue chatting with me today?
    13:30:15 [​IMG]ME
    Hello
    13:30:19 [​IMG]ME
    When the Android 2.1 update comes out this Friday, the 26th, will we need to bring our phones into the Sprint store to get the upgraded?
    13:31:16 [​IMG]Antonio C.
    No you will be able to update the device from your phone or by going to sprint.com/download
    13:31:36 [​IMG]ME
    Excellent. And the release date is, in fact, the 26th of March?
    13:32:16 [​IMG]Antonio C.
    That is correct
    13:32:25 [​IMG]ME
    Sweet! Thank you very much!
     

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  2. Taterus Maximus

    Taterus Maximus Well-Known Member

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    Awesome, can't wait to see the full build of it, not to mention what Flipz will be able to do with a full build that's actually from the Hero
     
  3. DanielWalker

    DanielWalker Well-Known Member

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    well if this is the case i cannot wait. just hope it's not another Sprint ass. pretending to know what he's talking about. fingers crossed.
     
  4. dodgerbluehero

    dodgerbluehero Well-Known Member

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    im with you on that! This seems promising! But then again Droid users were made a promise to that fell through at the last minuet! :eek: Hopefully that Sprint Rep knew what he was talking about! :cool:
     
  5. Wiskid

    Wiskid Well-Known Member This Topic's Starter

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    That was my initial thought, too. But, I asked the follow up question just to ensure that it was clear that the 26th was the date. I thought for sure that when I asked he was gonna give the standard, "We do not have any information on this at the time, go to sprint.com for updates."

    FRIDAY!!!!
     
  6. momoceio

    momoceio Well-Known Member

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    Eh, I don't trust anything those guys say.
     
  7. DanielWalker

    DanielWalker Well-Known Member

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    my thoughts exactly...i mean we'll see. i never get my hopes up.
     
  8. stevef815

    stevef815 Member

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    Is this just for sprint users with the Hero, or is this for Verizon users with the Eris as well?
     
  9. NoNeck

    NoNeck Well-Known Member

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    Damn it! Now I'm not going to be able to stop thinking about until Friday (if its true) :mad:
     
  10. Wiskid

    Wiskid Well-Known Member This Topic's Starter

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    Good question... hop on chat with a Verizon rep and pull the same questions I did.
     
  11. dodgerbluehero

    dodgerbluehero Well-Known Member

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    Okay so i decided to do my own test and hit up Sprint chat. I cant provide a screeshot because im at work ;) but i hope you all take me at my word ( i would not benefit from lying). Im not sure if your guy knew something this guy didnt but according to him:

    Michael E
    Thank you David. I will be happy to assist you.
    12:50:27 David
    I was curious, when the Android 2.1 update comes out for my HTC HERO this friday, will i need to bring it into the store to update it, or will i be able to do it from home?
    12:51:26 Michael E
    You will be able to update the software from home using Sprint - Software Downloads - Select your device type.
    12:52:11 David
    okay and just so we are clear that update is set to be available this friday, March 26?
    12:54:01 Michael E
    As of right now, Sprint has not released the date of the software update. On Wednesday, we were informed that the update would be available in the coming weeks sometime in April. An exact date has not yet been given.

    :confused::( Same s*** different day im afraid!
     
  12. DanielWalker

    DanielWalker Well-Known Member

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    Exactly what I figured...good leg work thanks, saved me from doing it tonight. lol.
     
  13. swaze

    swaze Well-Known Member

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    I hope you know that 99.9% of these employee's don't have a clue about what is going on in other departments. I have seen official sprint correspondence that says managers should start telling their employee's that NO update is coming in march at all, and maybe not even april. I wouldn't put too much stock in this at all.
     
  14. Wiskid

    Wiskid Well-Known Member This Topic's Starter

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    Ahhh... Well, I'm still hopeful!! :D Besides... The name Antonio is a lot cooler than Michael. Haha!

    Thanks for the 2nd check! Now we play the waiting game.
     
  15. DanielWalker

    DanielWalker Well-Known Member

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    Correction: We've been playing the waiting game...now we just continue to wait and be a bit more upset on friday when all our hopes are shattered lol.
     
  16. Wiskid

    Wiskid Well-Known Member This Topic's Starter

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    LOL... yes, indeed. Thanks for the correction.
     
  17. creglenn

    creglenn Well-Known Member

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    Well im on chat right now and Im asking the same questions as wiskid to see what my response is. I will post it in a few.
     
  18. Roman G.

    Roman G. No-Posting Probation

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    What did you 2 get a private room?

    Whats the verdict?
     
  19. creglenn

    creglenn Well-Known Member

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    Your session ID is 9034161.

    Time (Eastern) Details

    03/22/2010 04:12:56PM System: "Please wait and the next available specialist will be with you shortly."

    03/22/2010 04:13:02PM System: "If you are chatting today for Technical Support, please call (888) 211-4727."

    03/22/2010 04:13:08PM Session Started with Agent (Chantel G)

    03/22/2010 04:13:08PM System: "."

    03/22/2010 04:13:08PM Nate Glenn: "Android 2.1"

    03/22/2010 04:13:09PM System: "Thank you for contacting Sprint. My name is Chantel G. In order to better assist you, may I please have your first and last name?"

    03/22/2010 04:13:19PM Nate Glenn: "Nate Glenn"

    03/22/2010 04:14:13PM Agent (Chantel G): "Hello, I will be more then happy to assist you today. Allow me one moment to access the account."

    03/22/2010 04:14:52PM Agent (Chantel G): "For account security and verification, may I please have the 6-10 digit PIN number on your account?"

    03/22/2010 04:14:52PM Nate Glenn: "Ok"

    03/22/2010 04:14:58PM Nate Glenn: "******"

    03/22/2010 04:16:01PM Agent (Chantel G): "Thank you. May I ask what questions or concerns I may assist you with in reference to the Android 2.1 Nate?"

    03/22/2010 04:16:17PM Nate Glenn: "When the Android 2.1 update comes out this Friday, the 26th, will we need to bring our phones into the Sprint store to get the upgraded?"

    03/22/2010 04:18:50PM Agent (Chantel G): "I am not showing that a release date has yet been set for the Android. We are actively working on having the Android 2.1 platform available to our Hero and Moment."

    03/22/2010 04:20:14PM Nate Glenn: "Ok so when do you guys usually get notified like a day or two before the release of updates or what.....just curious"

    03/22/2010 04:20:20PM Agent (Chantel G): "More information in reference to the Android 2.1 for the Moment and the HTC Hero will be coming in April."

    03/22/2010 04:21:51PM Nate Glenn: "April? Wow! Ok well thanks"

    03/22/2010 04:22:19PM Agent (Chantel G): "You are welcome. May I assist you with any further questions or concerns you may have today?"

    03/22/2010 04:22:29PM Nate Glenn: "No thats all"

    03/22/2010 04:22:44PM Agent (Chantel G): "It was my pleasure chatting with you, and I'm glad I was able to resolve your issues. You'll receive a very short survey as we close the session. If you don't mind, please take a moment to complete it and let my supervisor know how I did! I'm evaluated" &nbsp on my efforts to completely resolve issues such as yours, and I'd appreciate your feedback. If you have additional feedback you would like to provide, you may email sprint.customerappreciation@connextions.com- Thanks Again!

    03/22/2010 04:22:48PM Agent (Chantel G): "I hope you have a wonderful day!"

    03/22/2010 04:23:21PM Session Ended
     
  20. Sirithe

    Sirithe Well-Known Member

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    This is all smoke being blown out asses. I'll pay attention to Sprint's twitter, so far thats the only reliable source.
     
  21. creglenn

    creglenn Well-Known Member

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    LOL! Yea I think ima call and ask for advanced support to see if they give me the same BS but as of now we shouldnt look forward to March 26
     
  22. Firemans Wife

    Firemans Wife Well-Known Member

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    I was just chatting with sprint about another issue and decided to ask the same guestion and it was confirmed to me that it WILL BE AVAILABLE 3/26 for sure! Guess we will have to see!
     
  23. dsavage

    dsavage Well-Known Member

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    Either it will or it won't, I can't think of any other alternatives. :D
     
  24. nick325i

    nick325i Well-Known Member

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    I have been getting calls from the sprint operator "0" at random with nothing on the other end. I called and got passed to level 2 of tech support. I was told the update is being made available over the next few weeks in groups when I asked if my issue could have been related to the upcoming update. He said they were not notified of any specifics date other than the next few weeks.

    If not Mar 26, sometime in April...
     
  25. mozman

    mozman Member

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    If "next few weeks" is true, then that means April. March 26 is in 4 days = less than a week. :(
     

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