Support 2.1 update on Moment lost all my Contacts HELP!!!!

Discussion in 'Android Devices' started by Dnj, Jul 15, 2010.

  1. Dnj

    Dnj Well-Known Member
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    Jan 17, 2010
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    I just updated my Moment at the Sprint store to 2.1...is there any way to retrieve my old phone contacts from 1.5 or do I have to re write all of them again Arggggg! PLEASE HELP

    Thank you any advuice appreciated

    d.
     

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  2. Adrift

    Adrift Well-Known Member
    93

    Nov 1, 2009
    716
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    93
    College...
    Corpus Christi, TX
    You need to retrieve them from your google account. No worries, all is not lost.
     
  3. Instinct User

    Instinct User Well-Known Member
    16

    Mar 19, 2010
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    Can you not access/sync your contacts via your gmail account? That's what I did when I updated to 2.1. Took only about 30 seconds to have all my contacts back in my phone.
     
    Dnj likes this.
  4. Dnj

    Dnj Well-Known Member
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    Jan 17, 2010
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    All is well now with a little help from my friends !!
     
  5. ColdStart

    ColdStart Well-Known Member
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    Jan 6, 2010
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    Why didn't they do this at the Sprint store when it was upgraded?
     
  6. Dnj

    Dnj Well-Known Member
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    Jan 17, 2010
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    They said they dont like to go in and view customers priv information.
     
  7. dibba

    dibba Well-Known Member
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    Mar 12, 2010
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    Medisoft Support
    NC
    I think it's cool you can get the 2.1 upgrade from the Sprint store, I didn't realize that. I was able to do it myself from the instructions, but I wouldn't say it's "user friendly" for the average person.
     
  8. Dnj

    Dnj Well-Known Member
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    Jan 17, 2010
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    dibba honestly I held out big time not to go thru the update on my Moment when I heard everything gets wiped out on the phone.......I installed the "on the fly backup' App which put all apps on the SD cards...then when I updated to 2.1..... I just installed the app and selected to install all apps on SD card again and one by one I was done in no time without searching all over again on the market.....the 2.1 has a few kool new things the camera & video is much better now and much easier to operate together//////the sprint store update experience was fast and easy also about a 30 min wait and I got a chance to try some of the newer phones like the EVO there also.....
     
  9. htcman724

    htcman724 Well-Known Member
    63

    Mar 11, 2010
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    pittsburgh

    wow when i go to my sprint store they ask for your pin and everything so they can do what they need to then restore everything.
     
  10. rogund

    rogund New Member
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    Aug 9, 2010
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    Umm I just updated my Samsung Moment to the 2.1 and lost all my contacts yesterday. I tried to pull info from my SD card, sync with google, and all failed. I have about 44 of the 210 contacts that I once had. I tried to delete the google account, but I don't want to lose all the information that I just put in and all the applications. Is there anything else, or am I just screwed?
    p.s. I also checked google and only 45 contacts show with numbers. I know for a fact that I synced it when it asked me.

    But here's another question, when I took the phone into the Sprint store, I am not sure that they removed the SD card when they updated, they would have known to do this right?

    Please help!!!
     
  11. redquestron

    redquestron Member
    15

    Jun 13, 2010
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    Retail
    Euclid, Oh
    If you've updated to 2.1 make sure to log into the google account you created with your old version. Then. it might be a good idea to throw the power control widget onto one of your homescreens and enable "sync" if it isn't already. That can solve a lot of your problems with not getting contacts. I've re-flashed about 6 times in the past 72 hours (experimenting with a rom, flashing back to completely blank 2.1 then flashing to a new rom.. settled on noobnl's 1.8.6 as my most stable choice) and every time I re-input my gmail username and password into the phone, PRESTO my contacts are there, (although sometimes, i had to RE-enable the Sync to get it going). Just a thought.
     

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