Great. Just talked to a Google representative on their support line. Tried everything to get the update, manual, factory reset and nothing worked. I was told that certain phones have had this problem with NOTHING working to get the update. I was told the matter would be looked into and I would be reached by 10 days. Unbelievable. I guess I'll add a question so this is not seen as just ranting. has anyone else been told this?/had this problem? Did it result in having to send back the phone for repair/replacement because Ive heard terrible things about that process. Damn. Any help?