2.1OTA seems fine, but WON'T SYNC CONTACTS!General


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  1. notaguru

    notaguru Well-Known Member This Topic's Starter

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    The update to 2.1 seems to have gone properly, with no alerts, etc.

    Calendar, Notes, To-Do, and apps made it. Even call history is there...

    However, my contacts are gone and won't sync.

    ??
     

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  2. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Sorry that happened to you. We're seeing numerous reports of users losing their contacts and other data following the OTA installation.

    Most do not, however (http://androidforums.com/htc-droid-eris/80255-im-i-missing-something-just-lucky.html). Those who have lost the contacts usually are able to retrieve them via syncing with google.. some are not successful at that; it appears you are in that situation.

    I'm trying to encourage OTA users to *immediately* to a factory data reset on their device following installation of the 2.1 update (although a live battery pull often results in success with some issues).

    Doing the reset seems to set things right in many areas we see posted in here as either new bugs or continuations of issues related to what was being experienced in the stock 1.5 OS.
     
  3. ryan79260

    ryan79260 Active Member

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    Try pulling the battery. I've not experienced this issue, but know some Eris users who have. Pulling the battery seems to do the trick.
     
  4. notaguru

    notaguru Well-Known Member This Topic's Starter

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    Thanks!

    I have recovered nearly all of the data from my old (PalmOS) phone, and put it in an Excel spreadsheet. How can I get such a Contacts file into the phone?

    Presumably I must delete whatever garbage is in the Eris's file (random characters, it appears), and then load via Google/gmail. Is there a tutorial for those tasks?
     
  5. Sketchee

    Sketchee Well-Known Member

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    Export your Excel document as a csv and import into google.com/contacts

    Creating or editing CSV files - Gmail Help
     
  6. notaguru

    notaguru Well-Known Member This Topic's Starter

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    Incredibly - everything worked as suggested.
    I'm pleased, grateful, and up & running.
     
  7. LShep97

    LShep97 Member

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    I got my 2.1 OTA update on Saturday and everything seemed fine but sometime Sunday night into Monday my contacts started getting weird and had some issues with pictures missing, the wrong picture on the wrong person. After fighting it for a day I did the factory reset and so far everything is working really great. I wish I did the reset first thing after the updated because it does seem to clear up alot of issues. I had to reinstall my apps of course but I think even that helped clear up some lagging issues.
     
  8. Barren

    Barren Well-Known Member

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    My contacts didn't sync from google automatically, even though it was checked in the account management area. I went to "settings/accounts & sync" and then clicked on google, then I hit the sync button.. they downloaded and I'm all set.

    I was worried for a minute and even exported all my contacts from gmail real quick in case I had to import the file... but it work without doing that.
     

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