2.2 Update FailedSupport


  1. skd02

    skd02 Well-Known Member

    Downloaded the update completely via OTA. Then it started to unpack the update got about 25% done then just restarted. The phone booted back up then stated...

    UPDATE FAILED or INCOMPLETE.reason: IP_PREVIOUS_UPDATE_FAILED

    Any ideas?

    I have never rooted. Wifi, bluetooth, GPS all off

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  2. EarlyMon

    EarlyMon The PearlyMon Moderator

    Go into settings, if you have an update section, you may be able to force it to check and re-try.
  3. skd02

    skd02 Well-Known Member

    Unfortunately I have tried that twice. I did a battery pull and now I am going to try and download again.
  4. skd02

    skd02 Well-Known Member


    Negative, still failed. If I take it to a vzw store can they manually update it for me?
  5. Jpags

    Jpags Active Member

    I got the same issue now
  6. Don S

    Don S Well-Known Member

    I have this issue as well. Stock 2.1. Prior updates installed fine. This one fails as per above.
  7. gonzo143

    gonzo143 Well-Known Member

    Failed update here ! Tried twice! Then once again after pulling battery!
    Says 100 % when done downloading Software update
    pressed ok ( loud beep)
    warning screen not to make calls ...starts to dowload... see the andriod dude..phone reboots within a minute and then phone back to "normal"
    go to settings and then UPDATE FAILED...and tech support stopped at 11pm.

    should have called after the first failed update ! Damn you VERIZON:mad:
  8. joshica

    joshica Well-Known Member

    After waiting so long for 2.2, now when I try to update, I get the error too. This is rediculous! Hopefully this is a minor problem.
  9. Blue218

    Blue218 Well-Known Member

    First time failed....damn....downloading second now. Sdecond failed...uninstalled Zombies!!! live wallpaper, Google translate and ADW EX.....trying a third time......

    Wife's worked fine....she did not have ADW EX....????
  10. AlissaLL3

    AlissaLL3 Well-Known Member

    Well nothing i do works. OTA or the update.zip (fails with unauthorized and aborts)
    This really sucks.
    :(
  11. Blue218

    Blue218 Well-Known Member

    Ug...third time= No Go....did battery pull and now downloading fourth time.....please work
  12. Don S

    Don S Well-Known Member

    Still the same issue for me, no luck. Time for bed, will try tomorrow. Drats ... :(
  13. jbirdsf

    jbirdsf Well-Known Member

    Having similar issue. Download failed - now all I get is 'network unavailable'! I knew it was too good to be true!
  14. Blue218

    Blue218 Well-Known Member

    fourth time FAILED!!!!!! Get through download to where the box/arrow and android where it gets about 1/2 of the line filled up (yellow/orange) and then blank and reboot....strait to 2.1.......shhhhh______ttt Fuu__!!!!!!
  15. Blue218

    Blue218 Well-Known Member

    Fith time....removed all google downloads.....????
  16. AlissaLL3

    AlissaLL3 Well-Known Member

    Took me 10 tries and it finally updated.
    Now I get com.google.apps has failed SORRY and force close and it never stops.

    Reset my phone back to factory and will see what happens.
    :mad:
  17. skd02

    skd02 Well-Known Member

    Still no luck here after 5 tries... Ugg

    --Update--
    Called VZW tech support and they gave me the number for Samsung 888-987-4357. Here we go with the run around. I will probably just visit a VZW store to see if they can manually install it.
  18. Blue218

    Blue218 Well-Known Member

    No luck after 7th try....WTF?
  19. p1d

    p1d New Member

    Mine failed too. Update status says "user cancelled", caused by advanced task killer or a tasker profile maybe?. I attempt to check for new updates and it says, no new updates found. damn you!
  20. esn

    esn Well-Known Member

    I am on try #6 but I wiped my device first if this doesn't work I am taking it to a store for a replacement. I have been on the phone with VZW and Samsung no help!
  21. silverspot

    silverspot Member

    Yup - mine failed too. Trying again right now after 4 previous failed attempts.

    Glad I'm not the only one in this predicament...
  22. esn

    esn Well-Known Member

    Just got off the phone with Verizon tech support and I was told some phones are not compatible with the new update and they are sending me a new phone but they cant guarantee the replacement will work. They told me certain esn numbers are affected and this is Samsung's fix WTF>
  23. jbirdsf

    jbirdsf Well-Known Member

    Not only did mine fail, now when I go to 'system updates' and select 'check new' it tells me there is 'no new software updates available' WTF!!
  24. gonzo143

    gonzo143 Well-Known Member

    Verizon Tech support had me reset and that didn't work. Connected me to Samsung and we did a hard re-boot and that didn't work either !
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