2.2 Update FailedSupport


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  1. skd02

    skd02 Well-Known Member This Topic's Starter

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    Downloaded the update completely via OTA. Then it started to unpack the update got about 25% done then just restarted. The phone booted back up then stated...

    UPDATE FAILED or INCOMPLETE.reason: IP_PREVIOUS_UPDATE_FAILED

    Any ideas?

    I have never rooted. Wifi, bluetooth, GPS all off
     

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  2. EarlyMon

    EarlyMon The PearlyMon Moderator

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    Go into settings, if you have an update section, you may be able to force it to check and re-try.
     
  3. skd02

    skd02 Well-Known Member This Topic's Starter

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    Unfortunately I have tried that twice. I did a battery pull and now I am going to try and download again.
     
  4. skd02

    skd02 Well-Known Member This Topic's Starter

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    Negative, still failed. If I take it to a vzw store can they manually update it for me?
     
  5. Jpags

    Jpags Active Member

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    I got the same issue now
     
  6. Don S

    Don S Well-Known Member

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    I have this issue as well. Stock 2.1. Prior updates installed fine. This one fails as per above.
     
  7. gonzo143

    gonzo143 Well-Known Member

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    Failed update here ! Tried twice! Then once again after pulling battery!
    Says 100 % when done downloading Software update
    pressed ok ( loud beep)
    warning screen not to make calls ...starts to dowload... see the andriod dude..phone reboots within a minute and then phone back to "normal"
    go to settings and then UPDATE FAILED...and tech support stopped at 11pm.

    should have called after the first failed update ! Damn you VERIZON:mad:
     
  8. joshica

    joshica Well-Known Member

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    After waiting so long for 2.2, now when I try to update, I get the error too. This is rediculous! Hopefully this is a minor problem.
     
  9. AlissaLL3

    AlissaLL3 Well-Known Member

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  10. Blue218

    Blue218 Well-Known Member

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    First time failed....damn....downloading second now. Sdecond failed...uninstalled Zombies!!! live wallpaper, Google translate and ADW EX.....trying a third time......

    Wife's worked fine....she did not have ADW EX....????
     
  11. AlissaLL3

    AlissaLL3 Well-Known Member

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    Well nothing i do works. OTA or the update.zip (fails with unauthorized and aborts)
    This really sucks.
    :(
     
  12. Blue218

    Blue218 Well-Known Member

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    Ug...third time= No Go....did battery pull and now downloading fourth time.....please work
     
  13. Don S

    Don S Well-Known Member

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    Still the same issue for me, no luck. Time for bed, will try tomorrow. Drats ... :(
     
  14. jbirdsf

    jbirdsf Well-Known Member

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    Having similar issue. Download failed - now all I get is 'network unavailable'! I knew it was too good to be true!
     
  15. Blue218

    Blue218 Well-Known Member

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    fourth time FAILED!!!!!! Get through download to where the box/arrow and android where it gets about 1/2 of the line filled up (yellow/orange) and then blank and reboot....strait to 2.1.......shhhhh______ttt Fuu__!!!!!!
     
  16. Blue218

    Blue218 Well-Known Member

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    Fith time....removed all google downloads.....????
     
  17. AlissaLL3

    AlissaLL3 Well-Known Member

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    Took me 10 tries and it finally updated.
    Now I get com.google.apps has failed SORRY and force close and it never stops.

    Reset my phone back to factory and will see what happens.
    :mad:
     
  18. skd02

    skd02 Well-Known Member This Topic's Starter

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    Still no luck here after 5 tries... Ugg

    --Update--
    Called VZW tech support and they gave me the number for Samsung 888-987-4357. Here we go with the run around. I will probably just visit a VZW store to see if they can manually install it.
     
  19. Blue218

    Blue218 Well-Known Member

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    No luck after 7th try....WTF?
     
  20. p1d

    p1d New Member

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    Mine failed too. Update status says "user cancelled", caused by advanced task killer or a tasker profile maybe?. I attempt to check for new updates and it says, no new updates found. damn you!
     
  21. esn

    esn Well-Known Member

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    I am on try #6 but I wiped my device first if this doesn't work I am taking it to a store for a replacement. I have been on the phone with VZW and Samsung no help!
     
  22. silverspot

    silverspot Member

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    Yup - mine failed too. Trying again right now after 4 previous failed attempts.

    Glad I'm not the only one in this predicament...
     
  23. esn

    esn Well-Known Member

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    Just got off the phone with Verizon tech support and I was told some phones are not compatible with the new update and they are sending me a new phone but they cant guarantee the replacement will work. They told me certain esn numbers are affected and this is Samsung's fix WTF>
     
  24. jbirdsf

    jbirdsf Well-Known Member

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    Not only did mine fail, now when I go to 'system updates' and select 'check new' it tells me there is 'no new software updates available' WTF!!
     
  25. gonzo143

    gonzo143 Well-Known Member

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    Verizon Tech support had me reset and that didn't work. Connected me to Samsung and we did a hard re-boot and that didn't work either !
     

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