@ northernale1 >>> got a live person You sure? The next time you call, ask the representative what day of the week it is. The reply will either be: "That's the first I've heard of this problem" or "Have you tried a factory reset?" or "I have no idea about an update. Keep checking the Web site." >>> she said she had no idea about update if or when and for me to keep checking the website See!!! >>> was on with a manager and i was informed that Rogers and Bell customers will recieve update middle of december Nothing new. Last month, on its Facebook page, Samsung confirmed that the Android 2.2 update will be delivered to the Bell Vibrant and Rogers Captivate in mid-December. >>> then i questioned about being 2 FWs behind and future updates past 2.2 , the reply was there is no formal announcement as of yet,, Script. >>> but after all carriers have 2.2 out,, there is a announcement prepared Announcement: "All carriers have 2.2 out." >>> and also said that this phone is not a short term project Duh! >>> so i found samsung canada to be very forth comming and helpful Hmmm. My expectations are a tad higher.