Since many of us have had battery issues, and seemingly half the threads on here are indeed about battery optimization, I thought I would share my recent experience with VZW customer service. Backstory... Bought Motorola Droid, when it was the hot phone through VZW, price matched to Amazon's pricing. Kids decided that wet pool toys should be stored on top of phone. Phone went PSYCHO like this girl I dated in college. Being as the Droid X just came out, and the Droid 2 was about to launch, there was a big SNAFU with Assurion over which phone to give me. Motorola Devour, I think not!! After about 8 hours on my assistant's phone, VZW offered to get me the Droid Inc., and cover $45 of the insurance replacement cost, getting me into a Droid Inc. for $40. Two and a half months later, here I am, frustrated as all get out about the battery life. Call VZW customer service today, to say that I have a problem and am simply unsatisfied with the battery life of the phone. The rep that I spoke with was as helpful as could be, but limited to what he could do, which was just to send me the extended battery at retail price. After we talked for about six minutes, and him looking up my history, I asked to speak to a supervisor. The rep came back on the line, and said that VZW would cover 100% of the cost of the extended battery and battery cover. Total time on the phone, 19:23. My extended battery is being shipped to me for free. I'm stoked. YMMV, but it seems as though Verizon realizes that there actually is a problem with the battery life on our phones, especially coming from a BB, Moto, or other smartphone device.