3g/Data not workingSupport

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  1. SteveISU

    SteveISU Well-Known Member

    I know someones gotta be the guinea pig on a new network service, but hearing these things is making me think twice about picking this phone up.

  2. jslanger

    jslanger Well-Known Member

    I wonder if the thing about the Unlimited data plan is correct...I grandfathered into the unlimited data as well.

    I am also noticing that it isn't every web page, as other people have noted too. It'll load up the pre-set home page (yahoo mobile) but has trouble with others.

    Very annoying, esp considering how much I/we paid for the phone and service on top of that...
  3. colton033

    colton033 Member

    Are you kidding me? Do you expect anyone to believe that how you are charged for data has anything to do with connection type? The skyrocket has connectivity issues when transferring from wifi or 3g to LTE. I actually have to reboot my phone to get it to work back on 4G/LTE. I am in Boston and the 4G signal is fine once the phone gets rebooted.
  4. sharmahw

    sharmahw Active Member

    Folks, funky things do happen on this Phone. First phone AT&T store rep opened was DEAD, No power, 2nd won't take you to ANY web site, 3rd works on/off. After 3 SIM card changes, I was told to downgrade from tethering plan to regular 2GIG data plan and vow: alll web sites worked flawless. Switched back to the tether plan, NO web site works, AT&T rep put it back to std 2 gig plan, all sites work...he asked me to change the device...I have NOT managed to get tethering working once on this phone (2 AT&T store reps, 1 Samsung tech support and 1 AT&T tech support tried). So strange things do happen!:mad::confused::(...NOT happy, like the phone otherwise though...great specs!
  5. Mr. Ed

    Mr. Ed Well-Known Member

    This sounds like an apn conflict. Add the tethering apn (tech support can help you with this)

    Funny thing... I had the issue yesterday.. no data for over an hour. I rebooted the third time and not only do I have data back but it appears that lte is now active here in Vegas.

    I think we are seeing multiple issues here..

    Missing apn info
    Network shenanigans due to lte being switched on /off at tower.

    It is going to be interesting to track that is fir sure
  6. Mr. Ed

    Mr. Ed Well-Known Member

    We have two threads going on this issue
  7. jslanger

    jslanger Well-Known Member

    At risk of sound like an idiot--APN data (I googled it as access point name, but thats all I got)? Explain...and does fixing it appear to help? Thanks.
  8. Uberman91

    Uberman91 Member

    I also would like to know more about this APN, I am having the same issues with my new skyrocket with certain web pages loading, data cutting in and out, also having problems with the market as well some apps don't download right away the phone seems to get stuck if I leave it alone it will eventually download it, figured it prob has something to do with the data cutting in and out, sorry if I sound like a noob this is my first android phone always used iPhones since the first one came out so I'm clueless with a lot of this stuff, as far as the sim chips go I cross checked mine with the link that was posted above and mine should also be LTE friendly but my sim is orange and blue, also tried returning my phone for another gs2 skyrocket (thought the data problem had something to do with the phone) but no dice same problems on this one and I too have been grandfathered into the unlimited data seems to be a common theme any help would be greatly appreciated thanks
  9. Thiat302

    Thiat302 Active Member

    Ok guys I WAS having the same problem until I called ATT tonight. They told me the issue was that when they changed the data plan from unlimited 3g/4g to unlimited LTE the system wasn't recognizing that I had a data plan again even thou it was in there that I did. So what they had to do for me was completely remove the data plan, shut down my phone, take out batt/sim card, add my unlimited LTE plan, reactivate my phone, power it up- and boom goes the dynamite- I now have internet again with ::knock on wood:: no issues- maybe give customer service a call and see if that's the same issue with your service-
  10. sharmahw

    sharmahw Active Member

    Continue to have internet access problems. Just came back from AT&T store, the AT&T dude had same tethering problem on his Skyrocket. Changed my data plan to regular 2gig plan, web sites work (still few intermittent disconnects). Changed it back to tethering plan, web access GONE:mad:
    APN says:
    ATT pta
    called tech support, they have nothing more to say except do a hard reset. Any idea what to set APN to? can I do that myself. This is driving me nuts. I have not seen ONE Skyrocket phone that can tether successfully.
  11. Mr. Ed

    Mr. Ed Well-Known Member

    Guys I got married today... I will try and visit the apn issue more over the weekend.

    Access point names

    Thiat...keep us posted please
    jslanger likes this.
  12. sharmahw

    sharmahw Active Member

    All the best with married life:)

    Checked my Skyrocket APN settings, can not edit any of them:mad:

    Also checked my Samsung Infuse (where EVERYTHING works including tethering and web site access is FAST:)). The APN is wap.cingular.com
    May be this is what is messed up in Skyrocket. If I can not edit them (I have not rooted my Skyrocket) not sure how AT&T tech support can do that for me!
  13. sharmahw

    sharmahw Active Member

  14. SteveISU

    SteveISU Well-Known Member

    So is this happening on both AT&T LTE phones? On all phones or a select few?
  15. Mr. Ed

    Mr. Ed Well-Known Member

    Seems to be both the vivid and the skyrocket.

    Not sure of the extent currently. I believe it is only affecting those that switch from an lte area to 3g area or from wifi to 3g.
  16. jupiterfl

    jupiterfl Member

    it is serial number dependent

    i cannot yet post photos or links so try

    forums. androidcentral. com/samsung-galaxy-s-ii/84831-att-4g-sim. html

    minus the spaces... photo of the att sim difference ... note it is only a code difference
    73057 is 4g lte....

    73043 is standard.......
  17. jupiterfl

    jupiterfl Member

    i ran "speed test" on skyrocket..

    wifi and then g4

    I cannot post photo of results... sorry... but newbee poster

    UPLOAD ON G4 SUCKS!!!.. unbelievable... I cannot test lte because we have none in my part of florida

    upload on wifi great...

  18. Uberman91

    Uberman91 Member

    I don't think it's just switching from lte to 3G because I live near buffalo ny and Im having the same problems and I dont believe we have lte here yet just hspa+ And I also have left my wifi off to test it and still get spotty connection issues while surfing Internet on my phone, I'm going to go to ATT today and see what they say, I'm hoping they have some knowledge of this problem cause obviously tons of people are experiencing it
  19. Cowboy8467

    Cowboy8467 New Member

    I don't think this is the issue. I bought my skyrocket on this past Thursday and started having these issues almost right away. I pulled my SIM card and it was 73057, so I have the proper card.

    Has anybody tried called ATT like Thiat did and explain to them the potential issues with having the grandfathered unlimited data? If it works for him it could work for some of the rest of us...

    MARLIQQ Member

    Okay. Some friendly advice from someone who works for ATT. You will have multiple issues with your data connection if you do not have three things, a 4g sim card (no bringing your old sim card with you), a 4g LTE data plan, and of course 4g lte coverage. You already have the main thing pegged, your Samsung galaxy phone, since we only offer 4g LTE to about 2-3 phone models, despite what you hear, even ATT's love child Iphone 4s isn't on that exclusive list. What ATT does not tell you, is that you will still have issues with staying on 4g LTE even if you have everyhing we tell you to add.
    Reason: ATT has instituted a clever way to prevent you from being on LTE for long periods of time. On your phone? Surfing the net? Watching a movie? Experiencing cool LTE speeds? Get a phone call...oops back to 3g, hspa+, or even 2g for you, call ends....still cannot get back to LTE? Why? ATT requires you to turn off all data sessions wait about 25 seconds, LTE is back! Yay! Oh and phone calls are not the only triggers, you might want to watch out for those scary multimedia messages too.
    Resolution: I am supposed to instruct you to forward all your calls to another phone...
  21. Thiat302

    Thiat302 Active Member

    Update: 25 hrs later and internet still working-
  22. 92hatchattack

    92hatchattack Well-Known Member

    So, what is ATT's resolution for this? With so many devices not working they are going to have to give up on that idea or they are going to loose customers..... Im getting ready to return my phone and jump ship to verizon.
  23. Mr. Ed

    Mr. Ed Well-Known Member

    Google voice for the win

    Today I stopped into a local Vegas att store and got my 4glte sim

    So far data switching is much smotther but it has only been a few hours.

    Interesting tid bit.... they claimed that those of us with older Sims will completely lose connectivity next Friday ...4g Ltd similar will be required.
  24. Uberman91

    Uberman91 Member

    Thiat curious question for you, were you experiencing no data at all originally or just cutting in and out, because I think I may try to go to ATT today and make them do what you had done because my brother bought his gs2 skyrocket 3 days before me and he has not seen one problem with his data which is what's pissing me off cause his works fine and mine doesn't which leads me to believe the guy that set up my phone at ATT( admitted he was a new employee) may have messed up the data plan thing you were taking about.
  25. SteveISU

    SteveISU Well-Known Member

    So what does the sim look like????? Mine looks similar to the one that was in my SGSII and I've had no problems in Chicago.

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