3g/Data not workingSupport

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  1. 92hatchattack

    92hatchattack Well-Known Member

    ATT has till friday to fix this issue. If not, saturday I am jumping ship and going back to my iPhone 3G. Its a slow miserable peice of shit but it works and loads web pages.

  2. Thiat302

    Thiat302 Active Member

    almost made it two days- called back in and she "reset" my network connection. she said she personally had several calls from People with the same phone and the same issue. gave me the old if it keeps happening call back in again but she feels its a network issue.
  3. Mr. Ed

    Mr. Ed Well-Known Member

    My connection has been far worse since getting the new lte sim. :(
  4. qc2az

    qc2az New Member

    I had the same problem but now I have install an app (LTE switch) where I go into my setting and I choose which Network to go on, LTE when in the City and I switch back to 4G when I am out, the switch just makes it easier.
  5. qc2az

    qc2az New Member

    I had the same problem but if you go into your Phone Network setting choose 4G Network instead of automatic, this way it will not bounce from two different towers. On 4G you still get amazing speed but when back in the city switch back to the other one. The service people didn't know how to help me but after playing around a bit, this trick fix everything for me. Use an LTE switcher to make the switch even faster. Good Luck!
  6. 92hatchattack

    92hatchattack Well-Known Member

    Where are you located? I've talked to about 10 different people so far and none of them will admit that they have ever heard of our problem. I am from jersey. When I called today the message on the system said they are experiancing heavy call traffic in the northeast region. Geeeeze, I wonder why.

    Att said i can return the phone and my contract will be voided and i will still be eligible to upgrade to another device when I find one I like. If its not fixed by saturday morning I an returning my vivid. Who knows, if the phone/network gets fixed in the future I may get the vivid again. But i feel the need to protect myself from being stuck with a bum device for the next 18 months. I've waited so long for a new phone. Over 2 years. This all hurts so bad.
  7. 92hatchattack

    92hatchattack Well-Known Member

    By the way ... anyone notice that the time on the top status bar doesnt keep up with the real time? the clock on my home page is correct, but on the small top bar is keeps falling behind
  8. SteveISU

    SteveISU Well-Known Member

    I haven't experienced any issues, but my concern is when I travel. Am I gonna end up with a phone that doesn't work?
  9. Thiat302

    Thiat302 Active Member

    hatchattack- i live in jersey as well- she said it was skyrocket devices that she received calls about but Feels its the LTE network having a glitch- im going to call back in a bit bc my network reset didn't do poop
  10. 92hatchattack

    92hatchattack Well-Known Member

    ^^^ try to get further up the chain... get to the tech center .. and then theres a step higher where they open up with a whole case number and whatnot...

    Ive got a direct number to this so called higher level that works with the engineering department ... 1-877-996-7017. The pin code i have is 88777. This should be enough to get you to a live person. they will then ask for your claim number which i guess you dont have now.... lol, i probably shouldnt be publicly throwing all this info out, but until i have a working phone its all out war with AT&T. my claim number is "cm20111111 underscore 30878189" if they give you any crap about not hearing of any of this before refrence that case number... theres a list of notations in it about my problems.
  11. Thiat302

    Thiat302 Active Member

    Ok this is the best answer I received from a Tier 2 tech before I asked to speak to a manager- "What you need to do is bring the device back, because you have a 30-day buyer remorse, and get a device that doesnt have LTE". WHAT thats the answer I get from a tier 2 tech on why my data isn't working??? I'm sure that their corporate office would love to hear about that. Oh we cant fix it so just get one that isn't LTE capable and that should allow you to have data again.

    I then spoke to the manager who said he will note on my account to replace my phone with a NEW device- I told him straight up I don't want a refurb because I bought this new- He was even in shock that the Tech told me to get a different phone-

    When I get back from AT&T tomorrow I will let you all know if I have data again!
  12. 92hatchattack

    92hatchattack Well-Known Member

    The LTE switch does not appear to work on the Vivid
  13. sharmahw

    sharmahw Active Member

    After I got the Skyrocket (that was NOT Rocketing:mad: on the AT&T Network) last Sunday, making me do 3 device returns, MANY useless calls to AT&T support, here is what I did (based on searching XDA developers forums)...
    My main issues were:
    1. Intermittent web site access
    2. Browser hangs, connection to data server not found sort of errors and
    3. NO tethering (I signed up the tethering plan)

    Apparently the APN (Access Point Names) that comes with the phone is for LTE only. I am in NJ and no LTE at this time. So based on my Samsung Infuse settings (where web access and tethering works FINE) I created a new APN (can name anything you want)
    Settings > wireless and network > Mobile Networks > Access Point Names
    Name: ATT WAP
    APN: wap.cingular
    proxy: wireless.cingular.com
    Port: 80
    user name: Not set
    password: Not set
    server: Not set
    MMSS Proxy: wireless.cingular.com
    MMS port: 80
    MCC: 310
    MNC: 410
    Authentication Type: None (didn't change it)
    APNY type: mms,supl
    Not sure if this is the best/most optimum APN setting but after creating this APN, rebooted the Skyrocket and IT IS WORKING reliably:):
    1. All web sites I went to that were hanging earlier now load fine and reasonable quick
    2. Speed is not the top notch... getting approx. 4mb/2mb
    3. Tetheting WORKS and all web sites load fine on my laptop

    Net net, until LTE is switched on in my area, I am going to stick with this APN. I was so frustrated after changing phones, SIM cards, resets...Finally, I have a Skyrocket that is not rocketing as far as internet speed is concerned BUT it gets to all web sites I want to reliably, reasonable fast and most important to me, I can Tether.

    Hope this helps! I'll be curious if folks in non-LTE areas like me will have same experience if you create a new APN like mine. Good luck...it is frustrating like hell when bulk of AT&T support (including MANY Tier 2 support) are clueless and we end up going in circles:mad:...
  14. 92hatchattack

    92hatchattack Well-Known Member

    ^^^ so is there a special way to turn on this apn setting though? It would seem that my original apn on the phone is locked on with the little green circle on it. Cant seem to switch to the other apn, or do I not have to, it just has to be there?

    Unless i am doing something wrong or have missed a parameter or something (ive never messed with this setting before) this is not working for me.
  15. sharmahw

    sharmahw Active Member

    You have to create a New APN. Go to
    Settings > wireless and network > Mobile Networks > Access Point Names
    Press Menu Key and Add/create a New APN with settings above if you want to try and see if it works for you.
  16. 92hatchattack

    92hatchattack Well-Known Member

    I did all of this an created the new apn, but the original apn seems to have a little lock icon on it and it seems even with the new apn I can not switch off of the original and onto the new one. The little green circle stays on the original. Maybe I'm just dumb.
  17. sharmahw

    sharmahw Active Member

    When I created the new APN and went back to the APN list, its displayed both APNs and I was able to select the new APN (selected the Radio button, turned green) and then rebootd the phone. It stays green for the new APN when I check it. May be check with Tier II AT&T Tech support?
  18. amill

    amill New Member

    I was having this problem too. When I picked up the phone at launch they had to swap sims and rescan the phone multiple times for it to get a data connection. I'm not in a LTE area. The issue I get is mostly with the "speed test" app. It will either not find a server or take forever to ping. If I switch to wifi it works perfectly. My webpages load pretty well for the most part. Netflix is super slow. Seems like anything that requires alot of data is slow. I tried the other APN settings in this thread and they work, but are slow.

    I found the APN settings for HSPA+ which yields faster speeds.

    Create a new APN by going to the menu and selecting the option of new APN.
    Now you have an empty APN, that doesn’t even have a name. Name it as AT&T HSPA+
    All the remaining fields in the newly created APN are as yet empty, except for name. It will remain so, except one change. Tap the APN and enter “phone” (without the quotes).
    With that done, you don’t have to type anything else. Leave ALL the fields empty.
    Choose “Internet only” as your APN type, and then save.
    To apply the fix to MMS settings, create a new APN as done in step 2 and name it MMS.
    Again enter “phone” repeating step 4.
    In the case of MMS, the fields aren’t going to be left blank. Following settings should be applied. Go to MMSC and fill:
    MMSC: http://mmsc.cingular.com
    MMS Proxy: wireless.cingular.com
    MMS Port: 80
    MCC: 310
    MNC: 410
    Switch off your phone, turn it back on and you are ready to experience lightening fast data speeds.
    Gods Girl123 likes this.
  19. jslanger

    jslanger Well-Known Member

    Anyone know if there is a fix for the APN for LTE? (I live in an LTE area, and I keep getting spotty connections....It'll work for a brief period after cycling on/off or Airplane Mode cycled on/off).
  20. 92hatchattack

    92hatchattack Well-Known Member

    Either the vivid is different or I really am stupid. It let's me create the new apn but it doesn't let me select it. Whatever. I give up. I'm back on my iPhone 3G now cause at least it works.

    Maybe it's a sign from god that I should wait for the GNex to come to att
  21. garyp609

    garyp609 Member

    I followed sharmhw instructions and all is working fine with the new APN. The speed is much slower though. Only getting 3mbps down with newly created APN. The stock APN (pta) yields 5-12 mbps.
  22. sharmahw

    sharmahw Active Member

    Garyp609, Glad to hear that it is working.
    I agree that my Skyrocket is not exactly 'SkyRocketing' on the internet! it is just consistent in web sites I go to and Tethering works.
    IMHO, we collectively should keep pressure on AT&T tech support to provide correct settings/resolution for LTE and non-LTE users. The supposedly LTE APN (pta) is blank when I looked at the settings and web access is intermittent. So either AT&T should provides details on how to fix it or send an OTA update. I was tired of 'Do a hard reset' advice from pretty much all tech support folks.
  23. 92hatchattack

    92hatchattack Well-Known Member

    So, i got A TEXT MESSAGE! from ATT today saying that my investigation was finished. When i called in they told me that there were no issues on AT&T's side and that i should choose a different device if I am unhappy. HAHAHA..... trying now to figure out how I can afford a Verizon phone and bill.


    I urge you all to get on the phones now and attack them with the information I have given you earlier. Call 1-877-996-7017 , enter pin# 88777 .... DEMAND TO HAVE A CASE OPENED, REFEREANCE MY CASE NUMBER, AND HAVE IT ATTACHED TO YOURS! .... If you all dont do this you will suffer with this problem forever. Again my case number is "cm20111111 underscore 30878189"

    Good luck!
  24. jupiterfl

    jupiterfl Member

    I am in Jupiter Florida (WEST PALM BEACH AREA) My 4g (not lte) upload is about .22 to .26 AND MY DOWNLOAD IS ABOUT 2.2 ......... my ping is 177ms to 213

    MY WIFI IS (comcast) download 17.0- 17.3 upload 4.102-4.119 download......... ping 44ms to 46 ms

    ATT level 2 says... within expected ranges in my area, no network problems......... BUT why not bring phone back and exchange for another phone and or for another make and model..


    what are others experiencing????

  25. sharmahw

    sharmahw Active Member

    This is plain Garbage/ignorant AT&T tech support who mostly tell you to:
    1. remove battery/re-boot device
    2. do a reset/hard reset
    3. change device
    4. change tethering plan to regular data plan
    5. change SIM cards
    In plain (hidden words) their message is: hope you don't come back or we don't know what we are doing...I went to one store in NJ and the mgr told me (after saying they have 4 Skyrockets in stock and I was there in less than 10 min) that they sold them all. I went to next corp store 5 miles and they said why did you come here, the 1st one could have done it, they still have 4 devices in stock, I asked them to call 1st store and the sweet lady said 'yep they got 4 in hand'... net net, I personally having gone thru the experience, do not buy 99% of the crap they tell you in store/on the phone. Occasionally we get lucky running into someone who knows enough to help out.
    ...'don't we feel like doing a Digital 'Occupy Wireless Carrier' via Twitter/facebook/emails... to collectively demonstrate the 'Consumer Power'...lol... Just see the agony Samsung Galaxy Nexus fans are going thru with verizon...they are same crooks! no one if afraid of spoending money for the right device/service but they treat customers like 'doing us a favor'...sorry, I know this does not solve your problem. Will call the number you gave. Even though I solved my issue for now, I am NOT happy with the speed!

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