3G lost after OTA update *SOLVED*General


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  1. Bollenator

    Bollenator Member This Topic's Starter

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    I don't know if anyone else has had this problem, but since the last OTA update, my Eris was literally stuck in 1xRTT data mode for unknown reasons. I fiddled with all the mobile network settings I knew about to no avail.

    On a lark, I dialed *611 to try to get tech support on the line. I figured that maybe the Seattle area was having some service issue or something. Instead, the tech suggested I try dialing *228 and hitting option 2 in the menu (essentially resetting the phone's roaming setup)

    Boom goes the dynamite, as they say. After a reboot, my Eris is sailing on the winds of 3G awesomeness and it's all thanks to a Verizon tech giving the right answer. Never thought I'd actually utter those last six words. :)

    Anyway, if you're on Verizon and are having difficulties with your data connection (little to no 3G where you used to have it all the time), the *228,2 solution worked like a charm for me.
     

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  2. NKT

    NKT Well-Known Member

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    You can also just dial *22899. That will do the service programing as well as the PRL update.

    Dial, it will do it's thing then reboot.
     
  3. Bswartz95

    Bswartz95 Well-Known Member

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    I'd like to know the trick to making my Eris stop losing the mobile network connection while it sleeps. Every once in awhile, I'll wake up my phone and the 3g is gone. It will come back within a couple seconds, but it's still annoying. I know I've missed some emails because of this.
     
  4. NKT

    NKT Well-Known Member

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    You shouldn't have lost emails. They should still download via 1x.
     
  5. Bswartz95

    Bswartz95 Well-Known Member

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    I'm not sure what's going on then. It just happened. I had two emails sitting in my gmail account, and nothing was pushed to my phone.

    It doesn't happen all the time; it's very sporadic.
     
  6. NKT

    NKT Well-Known Member

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    You can test it by disabling 3G, send yourself an email and see if it gets pushed.
     

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