Support 4.1 update kills phone

Discussion in 'Android Devices' started by joellegend, Sep 21, 2012.

  1. joellegend

    joellegend Member
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    Sep 21, 2012
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    Hey so I am hoping that someone can help me. I just got an unlocked Galaxy Nexus and LOVE it! Unfortunately for some reason it keeps asking me to update my system. The update is to 4.1 Jellybean. Here is what happens.

    1. Phone is currently running Android 4.1 *Kernel version 3.0.31 ge8de0e2 *Buil number JRN84D
    2. I get a popup! Android 4.1 is ready to upgrade. Downloaded and verified 8.5 mb.
    3. I hit restart and install... everything goes fine and then BANG. My android dies it shows the picture of an android lying on the floor with his chest open.
    4. The only thing I can do is remove the battery and restart the phone.
    5. It keeps hounding me to update. It closes my text messages with the update page. Very annoying but every time the update crashes.

    Help! (and most importantly THANK YOU!)
     

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  2. Unforgiven

    Unforgiven -.. --- - / -.. .- ... ....
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    I'm not smart enough to tell by the info you posted:rolleyes:, so I'll ask a few questions.

    Is it rooted?
    Is it a stock build?
    Is it a stock kernel?
    Is it stock radios?
    Have you frozen any system apps?

    If you answer yes to any of those that is likely to cause the problem you are seeing.
     
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  3. colchiro

    colchiro Well-Known Member
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    +1, sounds like it's not stock. OTA updates require stock rom, and no preinstalled apps removed. Also requires stock radio and bootloader. If you changed any of these things you need to return to stock OR disable the updater.
     
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  4. joellegend

    joellegend Member
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    http://db.tt/UOdGgM75

    I bought the phone from my friend but he says he didn't change anything. The phone says I'm running the android kernel here's a screen shot
     
  5. colchiro

    colchiro Well-Known Member
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    I'm wondering why you don't have IMM76K with FC05 radio (baseband).
     
  6. Unforgiven

    Unforgiven -.. --- - / -.. .- ... ....
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    may not be Verizon colchiro. I have asked some folks smarter than I about that very point. I'm not sure if the names are the same between versions.
     
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  7. sdrawkcab25

    sdrawkcab25 Well-Known Member
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    Who is your carrier?
     
  8. nomarsgirl

    nomarsgirl Well-Known Member
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    That's the GSM model. No idea why it's trying to update when it's already on JB.
     
  9. colchiro

    colchiro Well-Known Member
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    I think you're right. JRN84D appears to be the GSM version, not Verizon.
     
  10. nomarsgirl

    nomarsgirl Well-Known Member
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    The base and says i9250 which is the GSM. CDMA is i515.
     
  11. joellegend

    joellegend Member
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    Should have specified I live in Canada. My carrier is Fido, which is a subcompany of Rogers. Dont know if that changes anything.
     
  12. Unforgiven

    Unforgiven -.. --- - / -.. .- ... ....
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    Cheater, we're talking about drag everything out 6 months or more Verizon wireless. Jerk.:D:rofl::vroam:
     
  13. joellegend

    joellegend Member
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    Haha well at least your updates work...
     
  14. joellegend

    joellegend Member
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    So dos anyone have any possible solutions?

    Is it possible the update download is corrupted. If so how would I delete it off the phone and try redownloading it.
     
  15. colchiro

    colchiro Well-Known Member
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    Try this:

    Boot into stock recovery and format cache partition. Power off the phone, hold down both volume buttons and power on the phone. Release all the buttons when your phone vibrates. Volume button change the screen option, power button does the highlighted option. Press volume button until "Recovery Mode" is highlighted. Then choose format recovery partition. (Sorry, don't have stock recovery so you'll have to figure this part out yourself.) When done reboot. Try your update.

    If you have trouble getting into recovery, try it again. Sometimes you have to do it multiple times before the volume keys will work.

    If clearing the cache doesn't work, you have a couple options:


    • Work it out with your cell provider.
    • Factory reset
    • Use WUGS Toolkit to go back to stock.

    Factory reset. Clearing the cache does not result in losing data, but a factory reset does. A factory reset means you have to re-enter your google credentials and download apps again. There's a good chance all the apps you installed previously will install, but paid apps will still be available if you use the same google acct.

    WUGS. More info here: http://androidforums.com/nexus-7-all-things-root/581205-nexus-root-kit.html
     
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  16. Petrah

    Petrah Psychotic Female
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    If you are absolutely certain that the phone has not been modified, Id do a factory reset. This ensures that your phone has clean system files. There's a possibility that the reason it won't update properly is due to corrupt system files that it cannot read.

    Be sure to back up anything important!
     
  17. joellegend

    joellegend Member
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    Factory reset I had already tried. Just cleared the cache and the update message hasn't reapearred since. Thanks so much! Hopefully it fixed the problem!
     
  18. colchiro

    colchiro Well-Known Member
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    I hope your right. :D
     
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