4-5 week ship date, google charged card today?General


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  1. nixie21

    nixie21 Well-Known Member This Topic's Starter

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    Do you think they shipped it or made a mistake charging the card? I emailed and am waiting for a response. This happen to anyone else? I know they said they only charge card when shipping so this is interesting to me....
     

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  2. raqfox

    raqfox Member

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    yeah, same here. I ordered on the 27th and I actually got charged the same day.
     
  3. Rcarnes91

    Rcarnes91 Well-Known Member

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    did they charge it or put a hold on it
     
  4. chowmailap

    chowmailap Well-Known Member

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    Same happened to me. As of right now the charge is still pending. However, in the faq section when I ordered it said there would be only a hold of $1 whether a credit or debit card was used.
     
  5. nixie21

    nixie21 Well-Known Member This Topic's Starter

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    double checked and mine is pending as well so they did charge whole amount .
     
  6. bluirv

    bluirv Active Member

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    I ordered my Nexus 4 yesterday and like other posters, I was charged the full amount in addition to the $1.00 hold charge.
     
  7. Gareatron

    Gareatron Well-Known Member

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    When I ordered mine it was on pending for a few days. Then when it actually got shipped they sent me a email saying my phone was shipped and they're charging the card.
     
  8. Rcarnes91

    Rcarnes91 Well-Known Member

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    Maybe they learned from last time and just gave them selves lots of leeway with the really long wait times
     
  9. MT Rotor

    MT Rotor Guest

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    I was charged the day I ordered it, even called my bank to check my balance and yup google withdrew the $$$
     
  10. Speeds03

    Speeds03 Well-Known Member

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    They charged my card as well (although the charge is still pending). Looks like they are also charging me that extra dollar because the total should be exactly $395 but it is at $396. Wtf Google?
     
  11. spriteboost

    spriteboost Well-Known Member

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    they return the dollar after it completes
     
  12. kalaster

    kalaster Well-Known Member

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    this happened to me as well when i ordered on the 13th, but got backordered. they hold it to make sure the money is there, then after a week they refund it until it actually ships.
     
  13. sean76

    sean76 Well-Known Member

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    When I ordered on Tues Nov 13th, my card wasn't charged until Fri the 17th when I received the shipping email with the tracking #

    So if I'm reading this right people are ordering now, being told there's a 5 week wait period, but their cards are being charged now? If this is correct, that's absolutely absurd!
     
  14. nixie21

    nixie21 Well-Known Member This Topic's Starter

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    that is correct !
     
  15. 0ptimusV

    0ptimusV Active Member

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    I was also charged the full amount when I ordered it a few days ago.
     
  16. andrews317

    andrews317 Well-Known Member

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    Are those 4-5 weeks real or is there a possibility the phone is shipped earlier than that?
     
  17. donec

    donec Well-Known Member

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    Google contacts the credit card company and tells them they have a charge for $x and wants to know if the card has the money available. Then the credit card puts a hold on the card for the money until either the real charge is made or their hold time limit passes. During this time depending on the policy of the credit card company they will show either the full amount or they may just show $1 this is determined by the credit card company / bank and not Google. The pending charge will show until the credit card company / bank removes it due to their policy concerning how long they hold these type of postings.

    Then when Google ships you product they will place the real charge on your card and it may once again show as pending for a day or so and then will become a true charge.
     
  18. tmicrd68

    tmicrd68 Well-Known Member

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    This would explain why the $391 charge to my card appeared after I ordered, disappeared last night & reappeared again this morning. BTW i'm on the 2 to 3 week track.
     
  19. sean76

    sean76 Well-Known Member

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    Not for nothing, Google shouldn't be charging anyone anything until they have stock available and it's ready to ship,,, case closed! This whole thing with charges, holds, $1 fees is just a masterful mess on so many levels.
     
  20. jirok

    jirok Well-Known Member

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    i got charged two separate cases of $1 then for the phone
     
  21. MT Rotor

    MT Rotor Guest

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    When should a shipping email be sent out?
     
  22. sharkizzle

    sharkizzle Active Member

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    I received an email this morning stating that my order has shipped. I tried to track it but that didn't work.
     
  23. nixie21

    nixie21 Well-Known Member This Topic's Starter

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    how long did the original say it would ship? Mine was 4-5 weeks. I emailed them yesterday and they said if the entire amount was deducted from the account then the phone shipped. They said I did not get a shipping email because they are having system issues and I will get one soon. Not sure I believe them though. I hope it really did ship, but I will believe it when I see it!
     
  24. sean76

    sean76 Well-Known Member

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    As soon as you get that email that means your phone has shipped, the tracking usually shows that the label was created, and then the next day will actually show the whereabouts of your package.

    At the rate they are going this looks like some fly by night company handling all this instead of a company the size of Google.
     
  25. jmlivingston

    jmlivingston Member

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    Received my email this morning that the Nexus 4 I ordered the day they put it back up for sale has shipped, was supposed to take 1-2 weeks to ship but looks like I'm getting it early.

    No complaints from me! Just a little surprised that it is coming sooner than expected. Maybe they planned it this way, so now they can say they are exceeding expectations?????
     

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