4G LTE ProblemsSupport


Last Updated: 2011-12-17 21:16:23
  1. Joshieca

    Joshieca Well-Known Member

    For those who have this phone have you experienced any data dropouts or lose of connection like is present on the Droids?

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  2. Ken7

    Ken7 Well-Known Member

    Yupper! No sooner had I posted on another thread that so far my data looks solid, I went from 4G to 3G to no data...just like my good ol' crappy Charge used to do. Not encouraging at all.

    I had the Rezound for 2 weeks and that radio was ultra stable! Color me 'worried'.
  3. Rippin508

    Rippin508 Well-Known Member

    For those in a 4G LTE area, how is it?

    Other than being in the VZW Corporate store, I have not been able to connect to 4G LTE. I live about 3.5 miles away from the store and tower and I have yet to be able to get 4G LTE. I did not have any problems with my old Thunderbolt connecting to 4G LTE.

    I am now on my second SIM card and I still cannot connect. Even the 3G connection is "crawling." They are shipping a new phone to me tomorrow.

    Anybody else having these problems?
    GalaxyNexus likes this.
  4. Dubbin1

    Dubbin1 Well-Known Member

    All seems fine here.
    GalaxyNexus likes this.
  5. mobgob

    mobgob Well-Known Member

    Signal strength is the same here for me.
    GalaxyNexus likes this.
  6. Jay3

    Jay3 Well-Known Member

    No problems for me. Lightning fast and trouble free.
  7. bcote311

    bcote311 Well-Known Member

    I live in a suburb just south of Atlanta where i bought the phone this morning and am work now in downtown Atlanta. I have had 3 to 4 bars of 4g all day long so the signal seems pretty damn good to me. Fantastic speed!!
    GalaxyNexus likes this.
  8. MMcCraryNJ

    MMcCraryNJ Well-Known Member

    Do any speed tests yet? I'm going to be a new verizon customer and I live in Acworth, which is included in Atlanta's 4G area. Was wondering what I should expect.
    GalaxyNexus likes this.
  9. bcote311

    bcote311 Well-Known Member


    Just did some through the Speed Test app and 2 bars of 4g and got:
    6029 kbps download and 954 kbps upload
    5822 kbps down and 898 kbps up

    Then moved by a window and got 4 bars of 4g and got:
    7223 down and 2062 up

    Not sure what other's are getting but this damn is fast to me!:D
    GalaxyNexus and MMcCraryNJ like this.
  10. Rippin508

    Rippin508 Well-Known Member

    Thanks everyone.

    Looks like I may have a "bad" phone. Can't wait for the new one tomorrow.
    GalaxyNexus likes this.
  11. Skipdawg

    Skipdawg Well-Known Member

    How is it on 3G? You can switch between easy if needed right?
  12. Rippin508

    Rippin508 Well-Known Member

    3G "crawls" along. When I had the HTC Droid Incredible, Motorola Droid 2 and the Motorola DX, 3G speeds were fine. The HTC Thunderbolt had no problems connecting to 3G and 4G LTE.

    Yes, you can turn on and off 4G LTE.
    Skipdawg likes this.
  13. Dubbin1

    Dubbin1 Well-Known Member

    It takes a few presses but its not "hard" to do.
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  14. TheXFactor

    TheXFactor Well-Known Member

    Those results aren't really anything special. In the area that is covered with 4G near me, my average is 15 down and 4 up. This is on a blazing fast Rezound.
    GalaxyNexus likes this.
  15. mobgob

    mobgob Well-Known Member

    I guess I have a good phone and a great coverage area.

    My Gnex at my house and all around the Charlotte, NC area usually gets 26 down and 15 up.

    I have hit as high as 36 down and 22 up.

    I guess I'm one of the lucky ones.
    GalaxyNexus and Sandroidfan like this.
  16. Slayer01

    Slayer01 Well-Known Member

    you sure our I get 18 dl with my rezound. With GN I can only get 9 dl
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  17. Rippin508

    Rippin508 Well-Known Member

    Just a quick update:

    I called VZW Tech Support again and was transferred to second tier tech support. She put a ticket in for my problem of no data connection. It is a "Priority 1" ticket now, because there are a lot of other people experiencing this problem.

    Bottom line, some people will experience very little or no data connection on 3G or 4G LTE.
    GalaxyNexus likes this.
  18. zoebeagle

    zoebeagle Member

    I am having this same exact problem except I am not anywhere near home and this is the only phone I've got to make calls with and it doesn't work. I've never seen more than 1 bar in either 3G or 4G (and i'm not even sure if there is 4G coverage in this area).

    Can I still use the phone I had before the upgrade to make calls?
    GalaxyNexus likes this.
  19. BustaNY

    BustaNY Well-Known Member

    I have full 4g service @ my work (in a house) in Charlotte, NC.

    I'm 68.82 km from the closest server in Atlanta.

    I'm showing

    Test 1 -
    85ms ping
    .96 Mbps Down
    3.02 Mbps Up

    Test 2 -
    79ms ping
    2.68 Mbps Down
    1.85 Mbps Up

    Test 3 -

    64ms ping
    3.28 Mbps Down
    2.96 Mbps Up
  20. crazypunker

    crazypunker New Member

    Same problem here, too. I pulled 23 Mbps when I did a couple tests outside of the Best Buy but I live maybe 2 miles away and I'm getting little to no 4g most of the time. 3G has been okay-ish though.
    Honolulu, Hawaii

    Also, I have been getting 2-3 bars of 4G but haven't been able to really connect at all so I have to put it to 3G mode.
  21. zoebeagle

    zoebeagle Member

    So, I'm out of town on business and went at lunch hour to upgrade my rooted, Powerwashed Samsung Fascinate for the Galaxy Nexus.

    After activation, I placed a test call and it went through, even though I noticed that there were no bars on the display.

    So, I walk out to the car and go to setup my contacts (by logging into gmail) and it switches wifi on automatically without even trying to log in (or giving me an option to put in my account info).

    I fired up the browser but, of course, no connection. Went back to work until about 5 and I am trying to not get completely frustrated at this thing.

    I've already placed the phone in 3G only mode, which doesn't appear to be helping any. I cannot make any calls. It will usually just sit on the call screen for a few seconds, then make the "call disconnected" noise and take me back to the dialer. I can connect fine to the internet on Wifi in my hotel room.

    My Fascinate had no problems getting signal here (4-5 bars all the time). Now I am getting nothing.

    When I do manage to get or send a text, I have to resend out two or three times and I get texts in doubles.

    Here are some pictures. So far... extremely upset with this piece of junk that I've waited so long for. I'm willing to try pretty much anything to get it working.

    https://picasaweb.google.com/102110200024547064036/December152011?authuser=0&feat=directlink
  22. dlcpa

    dlcpa Well-Known Member

    I went to the Verizon store to see the Nexus and I found it to be slow with Google Maps and Google Earth. I asked one of the sales people there and he said they are in an area that goes in and out of 4G and told me to used the coverage map at www.verizonwireless.com/coverage . You must check the 4G box.

    According to the map, the store was in 4G LTE area but the speed wasn't great. I didn't look to see if the phone was indicating 4G. Then I checked my address and the colors kept changing between dark red and orange as I zoomed in and out and what was red on one zoom could be orange the next time I was at that level.

    Disappointing! I don't even want the Nexus, I want the Note but I figured I could get it for a while and when the note comes out, give the Nexus to my wife.
  23. yamamonster600

    yamamonster600 Well-Known Member

    I had the same problem this morning, my data started working about 30 minutes after. i just kept trying.
  24. xfuchsiax

    xfuchsiax Well-Known Member

    Can you just go back to the store? I'm assuming no, since that seems like an obvious answer.

    If you have to call VZW CS from your hotel phone, ask them to call you back so you don't end up with a huge bill from the call. They were willing to do that for me recently when I was in Puerto Rico.
  25. Rippin508

    Rippin508 Well-Known Member

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