6 months later: too many places to go wrong


Last Updated:

  1. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    I have now had my HTC Hero with Sprint for about 6 months now and I feel like I should do a sort of informal review / trash talking session. Considering 2.0 should be coming out relatively soon, I need to vent before some of these problems are fixed! Overall I think the phone is amazing. The app selection is phenomenal and it has overall contributed to the quality of my life. This is my first smart phone and the amount of features blows my mind, but each of those features creates new opportunity for something to go wrong. And I think that they have in many places.

    So I have taken note of many of the problems that have either driven me absolutely insane and made the phone nearly dysfunctional or slightly annoyed me. Most of these are simply problems that I have not found a solution for.

    Bugs?
    1. Powering on while battery is dead wipes memory (like a factory reset). This is extremely problematic since the power button is extremely sensitive in pockets. I have experienced this over 8 times on two different HTC Heroes from Sprint. Here is a thread I started prior to realizing the the power button actually must be pressed after the phone has powered down from running out of batteries. http://androidforums.com/sprint-htc-hero/16765-uncontrollable-factory-reset.html
    2. Phone doesn't start ringing until too late, making the overall ring time very short
    3. Headphone detection dysfunctional if phone powered up with headphones plugged in
    4. Events created on my phone in the calendar app repeatedly give me a notification, and neither dismissing or snoozing prevent it from re notifying me every 10 minutes for the rest of the events duration. Events created on the web interface do not give me these types of notifications, only SMS when it is the selected reminder type.
    5. Problems with autocorrect, such that when autocorrect adds characters (like youre to you're), backspacing back to that word often leads to character indexing problems.
      • Open a text message, and do a word with a subtle misspell, for instance "I like yourr" and when it should display "you're" as the word it is going to correct to, hit space, it corrects it, then hit backspace, because maybe you were actually trying to say "your", it adds an extra y before the word. Another instance: type "My name is JT," you'll see it updates the "JT," to "JR," and if actually did want to say "JT" but you were to fast and hit space, backspace to correct it, and it will eliminate the space before "JT". Not a huge problem, but when you're typing fast and you accidentally hit space to let it improperly autocorrect, it is quite annoying.

    Inconveniences
    1. Inadequate button lock, so an annoying security unlock is necessary to prevent in-pocket activity
    2. Vibrate is too weak, and it is often indiscernible from tactile noise, which leads to several problems
      • false positive: renders the user paranoid and extremely receptive to any similar tactile response from that area
      • miss: the vibrate isn't immediately noticed or not noticed at all and when it is, at least one of the rings is wasted as a check against a false positive
    3. No global control over notification bar so it can get out of control and often redundant when using apps that don't have a notification toggle
      • For instance, I listen to the Android music player and last.fm to scrobble the tracks most of the day, and they both are listed on the top notification panel, and when I drop it down, I get the artist song information listed twice. Neither app provides me options to disable this, so there should be a global setting (for the phone, or an app) to only allow certain notifications or something to that effect. This is especially problematic when I have GPS, WiFi, am listening to music, and I get a text or something. The notification panel is completely overloaded with crap I don't need to see, and it prevents me from seeing what I do want to see (namely that I got a text).
    4. while phone is ringing other screens (e.g. contacts page) come up way too easily and blocks visibility of incoming call information
    5. HTC weather widget is essentially worthless because it doesn't properly update
    6. Can't change which calendar an event belong to from the phone, but only for a preexisting event
    7. My Contacts should be the only group selected for the contact list by default, and changing this option should be more intuitive

    Many of these problems have a combination effect, for instance: a short ring time coupled with a delayed response due to the indiscernible vibrate leads to a rushing to get the phone out of your pocket, increasing the likelihood that you'll accidentally touch buttons on the screen that bring up things that block the incoming call information, and if you're concerned with wanting to know who is calling prior to answering it then you have to close the screen that popped up (which is somewhat slow when there is an incoming call) and by the time you can see who is calling you and process that, the call has long since gone to voicemail.

    This may be the worst case scenario but something similar happens to me very frequently.

    To what extent these problems pertain to Android in general, my phone specifically, or to me specifically, I do not know. I have not searched extensively for threads about the individual problems, so I do not expect solutions from this thread, but feel free to go at it if you're bored. :cool:
     

    Advertisement
  2. andy d

    andy d Well-Known Member

    Joined:
    Aug 19, 2009
    Messages:
    595
    Likes Received:
    18
    Your post would be better off on the sprint forum.
     
  3. Slug

    Slug Check six! Moderator

    Joined:
    Aug 1, 2009
    Messages:
    20,386
    Likes Received:
    16,494
    Moved, although it would have happened quicker if it had been "reported" as needing moved. ;)
     
  4. Kelmar

    Kelmar Done by choice VIP Member

    Joined:
    Nov 28, 2009
    Messages:
    11,815
    Likes Received:
    4,750
    Responses above in RED, bold and italics.

    We are all here to help, but let's try one question at a time ;)
     
  5. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    As I said, these aren't questions, but rather a sort of consolidated review of the problems I've noticed that maybe others haven't, yet find interesting. For instance, when I specify the condition for the headphone detection failure, I do realize that all I have to do is change that condition. Unplugging the headphones isn't that hard, but it is a serious problem that HTC needs to consider and I wanted to complain about. :p Nevertheless your other suggestions sound helpful. I'll start checking them out.

    I updated my OP to elaborate on some of the issues I wasn't clear about.

    Thanks!
     
  6. Kelmar

    Kelmar Done by choice VIP Member

    Joined:
    Nov 28, 2009
    Messages:
    11,815
    Likes Received:
    4,750
    Notification bar - no ideas or suggestions.

    Dead battery - mine has never done a factory reset because of it.

    Text - never had that problem....
     
  7. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    Don't act like the phone isn't in your pocket and you can't try it! :p

    I'm curious because I don't know anyone else with a Hero to verify it.
     
  8. Robchaos

    Robchaos Well-Known Member

    Joined:
    Nov 18, 2009
    Messages:
    153
    Likes Received:
    8
    Consider it verified. It happens on my phone too.
     
  9. Kelmar

    Kelmar Done by choice VIP Member

    Joined:
    Nov 28, 2009
    Messages:
    11,815
    Likes Received:
    4,750
    It's in my hand, not my pocket!

    Hmm, with your example, mine did it too. Never noticed it before. I've tried about 30 words and it seems to only be words that have apostrophes.
     
  10. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    The case of any word being followed by a punctuation mark is pretty bad too. I use a lot of words not in the dictionary, so any time this is followed by a period, which is quite probable I have to retype the word. For instance "Stop acting like a dork." corrects to "Stop acting like a fork.", which is almost funny enough to leave as is, but if you hit backspace to correct it you get "Stop acting like adork".
     
  11. bob2300

    bob2300 Well-Known Member

    Joined:
    Nov 27, 2009
    Messages:
    81
    Likes Received:
    4
    Just tried this and that didnt happen to me. I am using handcent (dont think it matters though?). And when I hit back space it went back to what I originally typed "dork" and added it to the dictionary.
     
  12. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    It is not "dork" that causes it, but "dork.", or some other non-dictionary word followed by punctuation and hitting backspace after you do the punctuation prior to hitting space to accept the change.

    I just verified that it also happens in Handcent, as well as on the Eris.
     
  13. mysticmead

    mysticmead Well-Known Member

    Joined:
    Nov 29, 2009
    Messages:
    1,348
    Likes Received:
    175

    I verified it on my Hero.. HOWEVER... if I added the word dork to my dictionary.. it no longer happened.

    Several of you're issues can simply be solved by adding the words.. or downloading other apps from the market to do the job you're looking for. (calendar for instance). Now before you say that you shouldn't have to download other apps.. no app is going to be perfect.. HTC did a good job of providing basic tools to get the job done. once you start looking for options beyond the basics, then you need to install different apps.

    Take a PC for instance. Windows comes with notepad and wordpad.. but if you want to do more than just basic writing, then you need to install a better app for the job like Open Office or MS Word..

    there are work around/solutions to other issues (as pointed out above) to most issues. The few that are hardware related (vibrate, headphone, dead battery issues) those of course can't be fixed by installing a better app. maybe the headphone issue will be resolved, who knows. I don't use headphones so have never had that issue. Mine also vibrates strong enough for me to notice.. all I can say on that one is that each phone will be a little different..after all, it's man made therefore not perfect.

    For the dead battery resetting the phone.. I don't let mine go dead. the battery is a Lithium Ion battery, it's CAN'T build up a memory effect like older NiMH or Ni-CD batteries did. I mainly don't let mine go dead simply because if it's dead, my phone is useless.. I need a phone at all times (work related)..

    now you've said that this is your fist smart phone..and that it has added to the quality of your life.. having had smart phones in the past, (last one was a Treo 755p) I can tell you that the little issues with this phone are exactly that... little issues.. I see too many people (not you, a lot of others) that seem to forget it's a phone... with a bunch added extra features that are similar to a computer.. but its not a full sized computer and can't perform like one.

    maybe it's time for someone to start a thread on everything the Hero (or any smart phone) does right! Then maybe we can show that there is some positive sides to these phones (and there are plenty of positives)
     
    gdubmedia and MikeMcG like this.
  14. hempwallace

    hempwallace Well-Known Member

    Joined:
    Nov 5, 2009
    Messages:
    105
    Likes Received:
    6
    I agree the vibrate needs to be much stronger/more noticable. I came to the Hero having used Blackberrys for the last 5 years and I guess they spoiled me. I rarely ever turned on the ringer on the BBs because I could both feel and hear the vibrate well enough that I didn't need the phone to ring. I carry the Hero in a belt case and hardly notice at all when it vibrates.

    I haven't had a problem with any of the other issues you mention except headphone detection and I adapted to that one quickly. I think every phone I've ever used had a ring delay - I don't notice this one to be any worse than the others.
     
  15. tatonka_Hero

    tatonka_Hero Well-Known Member

    Joined:
    Nov 12, 2009
    Messages:
    1,566
    Likes Received:
    86
    That first post will be wayyyyyy too long
     
  16. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    Amen. :D

    But, in spite of so many people complaining on these forums, I bet if they were to be in a conversation with an average joe they'd be rallying for it with all their might. Perhaps the nature of forums and the nature of... joes...?
     
  17. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    Using the link provided by kemplar about solving the ring delay helped me quite a bit. I got an extra ~4 seconds from it.

    Called customer service, told them what the problem was, the guy started researching it in his little computer, told him not to worry about it because I had an idea what to do and that I just needed the MSL number, he had no problem doing it, and solved it within 5 minutes.
     
  18. astrobill

    astrobill Well-Known Member

    Joined:
    Dec 15, 2009
    Messages:
    219
    Likes Received:
    24
    See red text above.
     
  19. KruegerNerd

    KruegerNerd Member

    Joined:
    Jan 13, 2010
    Messages:
    10
    Likes Received:
    0
    My phone reset to factory settings after it died and I plugged it back in to charge and turned it on. I was extremely pissed, I lost EVERY contact, every app I downloaded, everything I customized. The only thing it kept was my pictures and videos. Strange. I posted my complaint about that on here http://androidforums.com/htc-hero/4...actory-settings-like-i-just-got-store-gr.html and someone linked me over to this thread. Glad to see my phone isn't the only Hero to do this. I thought I had a faulty phone for a while, now it seems to me that this is the one serious bug they need to fix.
     
  20. tatonka_Hero

    tatonka_Hero Well-Known Member

    Joined:
    Nov 12, 2009
    Messages:
    1,566
    Likes Received:
    86
    I suggest when you make your contacts again, make them Google Contacts. They'll back up to your gmail, and sync back to your phone should it reset.
     
  21. navethechimp

    navethechimp Member This Topic's Starter

    Joined:
    Nov 11, 2009
    Messages:
    14
    Likes Received:
    0
    Angel, I'm sorry that you lost your contacts from the memory wipe, but I must admit that I'm glad its not only me that this is happening to. When I had it happen on TWO different Heroes, and still no one knew what I was talking about, I almost started thinking I was crazy!

    No. Replicate it on your phone and you will see that it is NOT a programming choice, but a failure to notice a bug. There is absolutely no reason whatsoever anyone would intentionally make it remove the space before your word so that it abuts your previously typed word.
     
  22. treborcj

    treborcj Well-Known Member

    Joined:
    Dec 11, 2009
    Messages:
    646
    Likes Received:
    33
    Try Smart Vibrator. It won't make it stronger but can make the vibration longer so you have more of a chance to feel it.

    Smart Vibrator v2.0.1 Application for Android | Tools
     
  23. SamuraiBigEd

    SamuraiBigEd Under paid Sasquatch! Moderator

    Joined:
    Nov 8, 2009
    Messages:
    4,181
    Likes Received:
    2,088
    I have run my battery down to the point of the phone turning off twice with no loss of info. Maybe this is an issue with earlier phones?
     
  24. BFHammer

    BFHammer Member

    Joined:
    Feb 11, 2010
    Messages:
    20
    Likes Received:
    0
    Having to put a lock on it to keep the quick keys Menu+Phone from dialing the last call over and over was really annoying. And the screen spas-sing out when you had call waiting so you couldn't even tell who was calling. No voice dial from bluetooth(iphone won't either), and VM not transmitting through BT.
     
  25. hearthorbeguy

    hearthorbeguy Member

    Joined:
    Oct 30, 2009
    Messages:
    16
    Likes Received:
    0
    I agree with @andy d. While you have valid concerns, you should post this on Sprint & HTC forums too.
     

Share This Page

Loading...