I don't know how the hell this happened, but it pisses me off to no end. There was absolutely no chance that this could have happened, but it did. The scratch is on the screen towards the bottom left and is deep enough that if you scratch your nail over it, you hear the concavity. I don't believe this. I'm so incredibly pissed off now. I'm not able to call customer service at the moment, but I think I can get them to replace the phone. Honestly, I was so careful with it! I don't know what happened!! I needed to vent. I'm sad and pissed. Scratches can still happen everyone.