Just to let you know my husband and I both have heros and finally figured out how to, annoying at best, receive pic messages. We use them frequently, have an 17 month old son. If you just send a pic message and go in and send the same one again a minute or so later the second one will work. This is a very annoying problem for us because we use this feature so often for "all kinds of pictures" So hopeful this will help the rest of you that are annoyed with the "downloading" problem!