Accessing internet using mobile network - Help NeededSupport


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  1. Jonny Diaz

    Jonny Diaz New Member This Topic's Starter

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    Hi everyone

    I recently brought a HTC Hero from Three (3) mobile on PAYG, unlocked it with no problems and got myself a sim only contract with T-Mobile.

    However I am trying to access the internet over the t-mobile network and it wont let me get anywhere, always bringing up the 'Web page is not availiable' screen. I have no issues running the internet over wi-fi and I am receiving calls and texts over the t-mobile network so I assume its not a sim issue (the contract includes data allowance btw). Also the sim that 3 mobile gave me with the phone accesses mobile internet perfectly.

    Does anyone on here have any suggestions as to what things I could try to rectify this problem. My research so far has mentioned;

    -resetting the phone
    - adding / changing Access Point Names (APN)
    - the need to debrand the phone (as it was orinally a three product could this be an issue)

    Any help would be greatly appreciated

    Thanks
     

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  2. Xyro

    Xyro 4 8 15 16 23 42 Moderator

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    Did you actually try the things you researched? The APN being missing sounds like the most likely cause to me.

    Try adding this APN. That's always worked perfectly for me on T-Mobile.
     
  3. Jonny Diaz

    Jonny Diaz New Member This Topic's Starter

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    Thanks XYRO, this is great seems to have worked fine.

    Didnt want to try anything until I had a second opinion.

    Thanks for your help
     

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