Acclaim won't turn onSupport


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  1. Sassymom08

    Sassymom08 New Member This Topic's Starter

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    I did a full search for this topic and there hasn't been an answer. My acclaim will not turn on past the samsung screen. I get past the US Cellular screen and then it hangs. It will do the "oh you touched me" vibrate, but "samsung" just sits there glowing at me. I did the factory reset and the factory reboot (yes I willingly wiped all of my personal info, loosing my apps and everything, I figure I'm not getting into it anyway right?). I'm past my 30 days :mad: so there is no way they will willingly swap out my phone and I'm on a severe budget. The phone was my way of finally spoiling myself so I need help please!!
     

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  2. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Hello Sassymom (great user name :D). Welcome to Android Forums.

    Sometimes it is possible to get a "bad charge" on a smart phone. There are several possibilities for that happening, including a partially inserted cable (at either end), a bad cable which will work intermittently, a USB port that has become faulty (if you're charging via USB on your computer), a defective battery, moisture in the device, a charging circuit that is damaged, etc.

    If this were happening to my device I would proceed by first acquiring a different battery, whether one from a friend's device of the same make and model, or one purchased, and try to boot up.

    If the phone turns on normally, I'd then replace the charging cable as well as the battery just to be safe.

    If no success with a new battery and cable, I'd take the device in for testing by a technician.
     
  3. 2acclaim

    2acclaim Well-Known Member

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    i thought these phones had 1 year warranties?
     
  4. missemz

    missemz Member

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    The phones do have 1 year warranty.

    I took my phone to USCC last night complaining about self-power-down issues where it just shuts off, and the battery needs to be removed to turn it back on. (3 times in a few hours, then 4th time over night).

    They backed up my contacts to my gmail account (thankfully I have appbrain so I just had to re-sync to get all my apps back) and did a factory reset.

    Today it did this when I was just listening to the mp3 player. (the previous 4 times i wasn't touching/using the phone at all when it happened)

    I'm giving it another couple days to see what happens but if it keeps doing it, they said that if they find it to be an issue with the phone and not the apps on it, that they will replace the phone (even though I'm out of 30 days).
     
  5. rasmith3530

    rasmith3530 Well-Known Member

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    As long as the phone was purchased new from US Cellular (either a store, online, or through Telesales), it carries a one year manufacturer's warranty. If there is a problem with the phone that cannot be resolved through performing a Factory Data Reset, then a call into Customer Service (800-944-9400) may result in a replacement being shipped through Advance Exchange. If you are on one of the qualifying Belief Plans which include Phone Replacement, you may be able to get your device replaced, on the spot, at a US Cellular retail location.
     
  6. steelerfan7p

    steelerfan7p Member

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    I've also had similar problems. At first my phone would not get past the Samsung screen. Now for the past month or so, it totally restarts itself almost everytime I plug it in to charge it and again when I unplug it. It's really annoying, but I just haven't had time to stop in to USC.
     
  7. ballinsince_90

    ballinsince_90 New Member

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    i have had the same problem with my phone. take out the sd card (memory card) while the phone is off and then try turning it on. if that doesnt work then take it to the cell phone carrier
     
  8. cardz13

    cardz13 New Member

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    i can press the power button on mine. and then the buttons light up, but my screen stays black can anyone help me with this problem?
     

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