Activesync only syncs exchange inboxSupport


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  1. umshamrock

    umshamrock Well-Known Member This Topic's Starter

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    hi,

    activesync syncs my exchange inbox with my hero but not my calendar, contacts, subfolders or any other folder (deleted items, etc). it looks like the folders are there, but they are actually empty. the calendar issue is not really a problem now that i am using Google Calendar Sync, but i would like ALL my exchange email to be on my phone!
    any ideas?
    thanks!
     

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  2. demonda

    demonda New Member

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    Hello umshamrock,

    Email sub-folders can be synchronised by pressing the Menu button from within the Mail application and selecting the Folders option.
    Select the folder that you want to access, then press again the Menu button and select the Refresh button to download the mail in that folder.

    You should be have then all yours mails on that subfolder.

    Cheers,
     
  3. leeladisky

    leeladisky Active Member

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    I have the opposite problem! I want ONLY my Inbox to sync... I would like ALL messages in the Inbox folder, regardless of age and size, to be available on the Hero. However, when I set the sync filters to any message, any date, any size, it starts to download my ENTIRE exchange account - all 350k messages!!!! I have tried deleting and recreating the box, but this doesn't work.... any thoughts?

    Lee
     
  4. geoffmcqueen

    geoffmcqueen New Member

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    Hi demonda,

    The problem with this is that I have to go into each folder, hit sync, then wait and see whether there is new mail. For every. single. folder. This user experience is pretty horrible; while I'd prefer the Windows Mobile approach of nominating folders, I'd settle for a flag that says "please download from all folders".

    Do you know if there's a hidden way to get this functionality?

    Geoff
     
  5. kakabobo

    kakabobo Member

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    hi i am also facing the same problem.
    is there any app or setting that i can sync all subfolder at one go.
    going into each folder and hitting the sync is very tedious.

    Thanks
     
  6. Phateless

    Phateless Well-Known Member

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    Agreed. Was about to post a new thread on this but I found this one. Why does it only sync the inbox folder?
     
  7. abrownusa

    abrownusa New Member

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    I too have the same issue on the new Incredible. It syncs flawlessly the Inbox folder with no problems. However it does not sync the many folders i have under my Inbox. I have rules that send certain mail to certain folders instead of my Inbox. My phone does not sync, or alert me to new mails withing these folders unless i go directly into the folder and hit sync now.
     
  8. Phateless

    Phateless Well-Known Member

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    I wonder if they'll ever correct this? It seems everyone recommends buying TouchDown to solve this problem, but I feel that the stock app should work properly.
     
  9. richtj99

    richtj99 Active Member

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    Does Touchdown work faster or slower than the stock email app?
     
  10. AdmiralKit

    AdmiralKit New Member

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    I'm working around this by modifying my rules on the Exchange server so that every e-mail leaves a copy in the inbox before getting shipped off to the organized folder. I can't say I'm particularly enthusiastic about this as I have those subfolders for an organizational reason. I'd really like to be alerted to when an e-mail comes in from someone (say, my boss or an important client) instead of having to manually check the folders for updates.
     
  11. CrozB

    CrozB Member

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    The stock Android mail client blows for exchange! I have had to switch to using Touchdown. Now all my subfolders get picked up and notifications are displayed for any new emails in ANY folder. Touchdown offers some nice filtering options also. It is on the market place with a 30day trial, so there is no reason not to at least see what you think. I find it very fast, easy to navigate (way easier then android) and just does what you would expect a good exchange client to do.

    -D
     
  12. jfarinella

    jfarinella New Member

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    I have been using Toudhchdown for 2 days now and so fer, it does everything I need as my exchange client. I am on a Thunderbolt. The only thing, so far, is that I don't have widgets for the various parts of Touchdown - that doesn't mean they aren't there - I just haven't found them yet. I really needed to see unread email in all of the folders that I have to see and this cliend does that and more.
     
  13. DWray

    DWray New Member

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    It's 2012 and this is still an issue. It syncs the inbox, but to view other folders (I have one set up for emails from my manager), you have to go to that folder manually and look in it.

    Not sure if I want to pay the $20 for Touchdown, either.
     
  14. doomgiver13

    doomgiver13 New Member

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    Open the email app, hit the menu button, go to settings, account settings, choose the account you want to fix. More settings, folder sync settings. select each folder you want sunced and set the sync schedule and peak schedule for either push, a time setting or "use account defaults" depending on your desired settings. Once these are set for each folder, you should be gtg.
     

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