Advice needed


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  1. cloudlea

    cloudlea Member This Topic's Starter

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    As an complete Android newbie, smart phone virgin and someone who is not familiar with the jargon I need advice on upgrading my phone.

    I bought an unlocked Hero from Amazon uk.


    Firmware version 1.5
    Baseband version 63.18.55.06U_6.35.04.25
    Kernal version 2.6.27-a5504199
    Buildnumber 1.76.405.6
    Software version 1.0.0.A6288


    I have downloaded HTC sync version 2.0.8

    Di I just go ahead and run that I'm scared of totally wreaking the phone as it is not on a contract. Also I have ordered a new sim for the phone , should I do an upgrade before or after it is in the phone.

    I apologise in advance if all this has been covered but I have searched the forum and not found anything that I can understand.

    Thanks in advance
     

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  2. vjprakashbe

    vjprakashbe Well-Known Member

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    Installing HTC sync will not harm your phone. It is just a windows application bundled with HTC drivers and Sync application which will establish communication between your Phone and windows PC. You need to be careful only when trying to flash any third party ROM or radios.
     
  3. quantumrand

    quantumrand Well-Known Member

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    Your current ROM version (1.76.405.6) is out of date. You should download the update from HTC's Support Downloads page. It's pretty clear on the instructions. You pretty much just plug in your phone and run the exe. Keep in mind though that the update will erase all of your settings and data on the phone (the SD card won't be changed at all), basically making it the same as the first time you turned it on.

    The current ROM version is 2.73.x.x (it will be 2.73.405.6 for you), and it greatly increases the speed of the phone; however, there should be a new ROM update coming soon (rumor is Dec 11th, but could be Q1 next year, who knows). That update will likely wipe your phone as well, so you could wait for that update if you wanted. Personally, I'd bear with wiping twice, just because the update to 2.73 offers such a smoother experience.
     
  4. cloudlea

    cloudlea Member This Topic's Starter

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    Thank you both for the advice but I'm afraid I might need even more help. I tried to run HTC sync it had a hiccup part way through but then seemed to install OK. However when I plugged my phone in there was no sign of it.

    I then panicked and uninstalled HTC sync when I plug my phone in it still is not seen. When I checked the SD card the neither the phone or the computer can see it.

    Can I recover from all this?
     
  5. cloudlea

    cloudlea Member This Topic's Starter

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    PS my computer is on Win 7
     
  6. Slug

    Slug Check six! Moderator

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    Is the microSD card recognised by the handset in normal use i.e. when not connected to the PC?
     
  7. MartinS

    MartinS Well-Known Member

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    Don't forget to pull down the notifications bar on the phone screen and press HTC Sync. The Hero will then look for HTC Sync on your computer.

    Otherwise you can select "mount" from the notifications and this let's you explore the SD card as if it was a drive on you laptop.
     
  8. cloudlea

    cloudlea Member This Topic's Starter

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    Thanks again for all you patience and advice. I have now managed to find the SD card on the PC. I have reinstalled HTC sync

    However when I do this

    Don't forget to pull down the notifications bar on the phone screen and press HTC Sync. The Hero will then look for HTC Sync on your computer.

    The phone gives a message saying it cannot find HTC sync on my PC even though HTC sync is there and open and I have got USB connected on the Phone.

    I assume I need the phone to be recognised by HTC sync to run the ROM upgrade?
     
  9. Slug

    Slug Check six! Moderator

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    Is USB Debugging enabled in Settings-Applications-Development?

    Only the correctly-loaded device drivers are required, not the program itself. However a working HTC Sync is a sure-fire way to tell that the drivers are loading correctly. ;)
     
  10. cloudlea

    cloudlea Member This Topic's Starter

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    USB bugging is enabled phone still not connecting
     
  11. Slug

    Slug Check six! Moderator

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    With the handset connected via USB, open Windows' Device Manager and check that there's an entry for Android Devices.
     
  12. Jaffa

    Jaffa Well-Known Member

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    I have found HTC Sync to be uber flakey with win7, a few things for syncing

    1) Ensure your SD card is unmounted

    2) If your hero wont see HTC Sync on your PC after selecting sync, try rebooting the phone.

    3) If it still wont see it reboot the PC

    4) If it still wont see it, uninstall Win7 and try linux :p
     
  13. cloudlea

    cloudlea Member This Topic's Starter

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    Have just tried all that to no avail and tried

    "With the handset connected via USB, open Windows' Device Manager and check that there's an entry for Android Devices."


    Would I be better using a Windows XP machine until this one learns to talk to Win 7 without problems?/
     
  14. Slug

    Slug Check six! Moderator

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    That's up to yourself. Personally I've had no problems with Windows 7 once I installed the correct (Vista x64) device drivers for the Hero. HTC Sync is actually more reliable than on my previous XP Pro system.
     

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