Airplane Mode After 2.1 Upgrade - Sprint is asking for helpSupport


Last Updated: 2010-06-03 16:54:31
  1. dhubba

    dhubba Member

    If you're still having the "airplane mode" issue on the Moment after an upgrade to 2.1, Sprint would like to hear from you.

    Over on the Sprint forums one of the list admins (SarahKS) posted the following:

    For those of you still experiencing the Airplane Mode issue after upgrading to 2.1:

    I was told today that the problem has top visibility and is being thoroughly investigated.

    If you've had this problem, please help the investigation by responding to this post with the following:

    - Device Hardware Version - find under Settings > About phone
    - Software Version - find under Settings > About phone
    - Exact steps to reproduce
    - List of applications running in the foreground/background on the device (email/music/etc)
    - Specific location where this is occurring (if during commute - start and end point)
    - Any additional pertinent information

    Thank you!

    Here's a link:

    Samsung Moment:Airplane Mode on the Moment post 2.1

    It's a little disappointing that Sprint is only now asking for repros since this has been a problem since 1.5 but who knows -- maybe they thought they had it fixed in 2.1. In any event, they're listening.

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  2. dkjones96

    dkjones96 Well-Known Member

    In large companies it can be hard to get something marked as an issue like this. You have tens of thousands of these phones out in the market and for each individual phone there is a person that complains differently than the next guy.

    Pair that with customer service agents that range from knowing what they are doing and like it to others that let a few calls fall through a day because they don't care for the job.

    Also doesn't help that rebooting the phone fixes it, one of the first steps of troubleshooting.
  3. vgsantiago

    vgsantiago Well-Known Member

    My wife just picked up a Moment yesterday and was upgraded to 2.1 and has the dreaded "Airplane Mode" issue.

    Just when I convinced her Android will be soo much better than her iPhone 3Gs she gave up. Now this, thought this would be a non-issue after the upgrade. Hope this gets fixed ASAP, wife is simply not that patient.

    I'll head over to the above mentioned site and let them know of the issue on our Moment. Thanks for the info.

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